General information
If you need some help, call us on 0800 218 2182* or go to www.bt.com/producthelp
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Guarantee
Your BT Aura 1500 is guaranteed for a 12 months from
the date of purchase.
Subject to the terms listed below, the guarantee
will provide for the repair of, or at BT’s or its agent’s
discretion, the option to replace the BT Aura 1500 or
any component thereof, (other than batteries), which
is identified as faulty or below standard, or as a result
of inferior workmanship or materials. Products over 28
days old from the date of purchase may be replaced
with a refurbished or repaired product.
Guarantee conditions
• The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or its agent as
instructed.
• This guarantee doesn’t cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
• This guarantee does not affect your statutory rights.
Within the 12 month guarantee period
Prior to returning your product, please read the Help
section beginning on page 64 or contact the BT Aura
1500 Helpline on 0800 218 2182*. Additional answers
to frequently asked questions are available from
www.bt.com/producthelp
In the unlikely event of a defect occurring, the helpdesk
will issue a Fault Reference Authorisation (FRA) number
and instructions for replacement or repair. Please note
you will need the FRA number before returning the
product. This does not affect your statutory rights.
outside of the 12 month guarantee period
If your product needs repair after the guarantee
period has ended, the repair must meet the approval
requirements for connection to the telephone network.
We recommend that you contact BT’s recommended
repair agent Discount Communications on 0800 980
8999 or a local qualified repairer.
returning your phone
If the Helpline is unable to remedy your problem they
will issue a Fault Reference Authorisation number and
ask you to return the product to your original place
of purchase. Where possible, pack the product in its
original packaging. Please remember to include all
parts, including the line cords, power supply units and
the original batteries.
