BSR Whac-a-Mole, Руководство пользователя

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ADVANCED REPLACEMENT POLICY
After speaking with our Technical Department it may be necessary for Bob s Space Racers
®
, Inc.
to ship an assembly item or part to repair your game. We will ship the item(s) according to your
preference via United Parcel Service, Federal Express, US Postal Service, etceteras. Note: we
will not ship anything to P.O. Boxes via the US Postal Service. You will be billed, per your
account status, for the total cost of the shipment (which includes shipping charges).
Upon shipment of the new item(s) a Return Merchandise Authorization Number (RMA #) will
be issued for you to use when returning the defective item(s) to Bob s Space Racers
®
, Inc., or
you may use the order number. After the defective item(s) is received by Bob s Space Racers
®
,
Inc. your account will be issued either a:
1. Warranty credit: if your game is under warranty. (See the Warranty Policy page.)
Note: this credit does not include return shipping charges.
OR
2. Credit for the item(s). Note: this credit does not include return shipping charges, nor
does it include the repair charges for the item(s).
If the item(s) cannot be repaired to the point where it could be shipped to another customer as an
Advanced Replacement item (i.e. cosmetic damage), we will ship your original item(s) back to
you. You will be required to return the Advanced Replacement item(s) or pay for it. You will be
responsible for all shipping charges, should you decide to not keep, and pay for, the Advanced
Replacement item(s).
ADVANCED REPLACEMENT ITEM(S) SHIPPING RULES
When you request an Advanced Replacement item from us, we have a few rules for you to
follow:
1. DO NOT try to repair the defective item(s) on your own; DO NOT disassemble the
defective item(s) prior to returning it to Bob s Space Racers
®
, Inc. this could cause further
damage and the possibility of you not receiving any credit at all on the item(s). There are not
any user serviceable parts inside, and our vendors may void their warranty on disassembled
parts. (Please review the last paragraph of the Advanced Replacement Policy.)
2. Wait for the Advanced Replacement item(s) to arrive prior to returning the defective item(s).
3. When the new item(s) arrive, verify that it is the correct part. If it is not, please note what the
differences are and contact Bob s Space Racers
®
, Inc.
4. Return the defective item(s) in the exact same packaging the Advanced Replacement item(s)
came in. This insures no more damage will be done to the item(s) during the return shipping.
Thank you for your cooperation.