Error Message
Cause
Action
If you are not using Genuine Brother ink,
the machine may not detect the ink
cartridge.
Use a new Genuine Brother Ink Cartridge.
If the error is not cleared, call Brother
Customer Service.
The ink cartridge must be replaced.
Replace the ink cartridge with a new
Genuine Brother Ink Cartridge.
The new ink cartridge has an air bubble.
Slowly turn the ink cartridge so that the
ink supply port is pointing downward, and
then reinstall the cartridge.
The wrong Brother model ink cartridge
was installed.
Check the model numbers of the ink
cartridges and install the correct ink
cartridges.
Cannot Detect Ink
If you are not using Genuine Brother ink,
the machine may not detect the ink
volume.
Use a new Genuine Brother Ink Cartridge.
If the error is not cleared, call Brother
Customer Service.
Comm. Error
Poor telephone line quality caused a
communication error.
Send the fax again or connect the
machine to another telephone line. If the
problem continues, call the telephone
company and ask them to check your
telephone line.
Connection Error
Other devices are trying to connect to the
Wi-Fi Direct network at the same time.
Make sure there are no other devices
trying to connect to the Wi-Fi Direct
network, and then try to configure the Wi-
Fi Direct settings again.
Connection Failed
The Brother machine and your mobile
device cannot communicate during the
Wi-Fi Direct network configuration.
•
Move the mobile device closer to your
Brother machine.
•
Move your Brother machine and the
mobile device to an obstruction-free
area.
•
If you are using the PIN Method of
WPS, make sure you have entered the
correct PIN.
Cover is Open.
The scanner cover is not locked in the
closed position.
Lift the scanner cover and then close it
again.
Make sure the USB or network cable (if
used) have been guided correctly through
the cable channel and out the back of the
machine.
The ink cartridge cover is not locked in the
closed position.
Firmly close the ink cartridge cover until it
locks into place.
Data Remaining
Print data is left in the machine's memory. Press
Stop/Exit
. The machine will cancel
the job and clear it from the memory. Try
to print again.
Disconnected
The other person or other person's fax
machine stopped the call.
Try to send or receive again.
If calls are stopped repeatedly and you
are using a VoIP (Voice over IP) system,
try changing the Compatibility to Basic (for
VoIP).
See
Related Information
:
Telephone Line
Interference/VoIP
.
Document Jam
The document was not inserted or fed
correctly, or the document scanned from
the ADF was too long.
Remove the jammed document, and then
press
Stop/Exit
. Set the document in the
ADF correctly.
See
Related Information
:
Load
Documents in the Automatic Document
Feeder (ADF)
.
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Содержание MFC-J491DW
Страница 18: ... Near Field Communication NFC 11 ...
Страница 30: ...Home Paper Handling Paper Handling Load Paper Load Documents 23 ...
Страница 36: ... Change the Check Paper Size Setting Choose the Right Print Media Change the Paper Size and Paper Type 29 ...
Страница 40: ...2 1 Related Information Load Paper in the Paper Tray 33 ...
Страница 46: ... Choose the Right Print Media Change the Paper Size and Paper Type 39 ...
Страница 60: ... Load Envelopes in the Paper Tray Load Paper in the Manual Feed Slot 53 ...
Страница 70: ...Home Print Print Print from Your Computer Windows Print from Your Computer Mac 63 ...
Страница 73: ... Print Settings Windows 66 ...
Страница 110: ...Related Information Scan Using the Scan Button on Your Brother Machine 103 ...
Страница 118: ...Related Information Scan Using the Scan Button on Your Brother Machine 111 ...
Страница 171: ... WIA Driver Settings Windows 164 ...
Страница 260: ...Related Information Store Fax Numbers 253 ...
Страница 292: ...Home Fax PC FAX PC FAX PC FAX for Windows PC FAX for Mac 285 ...
Страница 315: ...Related Information Receive Faxes Using PC FAX Receive Windows 308 ...
Страница 346: ...Related Information Additional Methods of Configuring Your Brother Machine for a Wireless Network 339 ...
Страница 360: ... Wi Fi Direct Network Configuration Overview 353 ...
Страница 364: ...Related Information Configure Your Wi Fi Direct Network Wi Fi Direct Network Configuration Overview 357 ...
Страница 366: ...Home Network Advanced Network Features Advanced Network Features Print the Network Configuration Report 359 ...
Страница 373: ...Home Security Security Lock the Machine Settings 366 ...
Страница 393: ...Related Information Set Up Brother Web Connect 386 ...
Страница 417: ...Related Information Before Using Google Cloud Print Set the Date and Time 410 ...
Страница 507: ... My Brother Machine Cannot Print Scan or PC FAX Receive over the Network 500 ...
Страница 519: ...Related Information Clean Your Brother Machine Telephone and Fax Problems Other Problems 512 ...
Страница 523: ... Clean the Print Head from Your Brother Machine 516 ...
Страница 529: ...Related Information Clean Your Brother Machine Paper Handling and Printing Problems 522 ...
Страница 546: ...Related Information Check Your Brother Machine 539 ...
Страница 549: ... Prevent Smudged Printouts and Paper Jams Mac Print Settings Windows Print Options Mac 542 ...
Страница 611: ...Home Appendix Appendix Specifications Enter Text on Your Brother Machine Supply Specifications Brother Numbers 604 ...
Страница 624: ...Related Information Appendix 617 ...