> Wireless LAN Report Error
Codes
Wireless LAN Report Error Codes
If the Wireless LAN Report shows that the connection failed, check the error code on the printed report and see
the corresponding instructions in the table:
Error Code
Problem and Recommended Solutions
TS-01
The WLAN (Wi-Fi) is not enabled.
Check the following points and try to set up your wireless connection again:
•
Enable the WLAN setting on your machine.
•
If a network cable is connected to your machine, disconnect it.
TS-02
The wireless router/access point cannot be detected.
Check the following points and try to set up your wireless connection again:
•
Make sure the wireless router/access point is on.
•
Temporarily place your machine closer to the wireless router/access point when you are
configuring the wireless settings.
•
If your wireless router/access point is using MAC address filtering, confirm that the MAC
address of the machine is allowed in the filter. You can find the MAC address by printing the
Network Configuration Report.
•
If you manually entered the Network Name (SSID) and security information (authentication
method/encryption method), the information may be incorrect. Check the Network Name and
security information again and re-enter the correct information.
•
Restart your wireless router/access point. If you cannot find the Network Name (SSID) and
security information, see the documentation provided with your wireless router/access point,
or contact the router manufacturer, your system administrator, or Internet service provider.
TS-04
Your machine does not support the authentication and encryption methods used by the selected
wireless router/access point.
For infrastructure mode (Most common)
Change the authentication and encryption methods of the wireless router/access point. Your
machine supports the following authentication and encryption methods:
•
WPA-Personal:
TKIP / AES
•
WPA2-Personal:
TKIP / AES
•
Open:
WEP / NONE (without encryption)
•
Shared key:
WEP
If your issue is not solved, the Network Name (SSID) or security settings you entered may be
incorrect. Check that all wireless network settings are correct for your network.
TS-05
The Network Name (SSID) and Network Key (Password) are incorrect.
Check the following points and try to set up your wireless connection again:
•
Confirm the Network Name (SSID) and Network Key (Password).
•
If your Network Key contains upper-case and lower-case letters, make sure you type them
correctly.
•
If you cannot find the Network Name (SSID) and security information, see the documentation
provided with your wireless router/access point, or contact the router manufacturer, your
system administrator, or Internet service provider.
•
If your wireless router/access point uses WEP encryption with multiple WEP keys, write
down and use only the first WEP key.
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