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CHAPTER 4 TROUBLESHOOTING

4-1

CHAPTER 4
TROUBLESHOOTING

Identifying your problem

First, check the following:

•

The power plug is connected correctly and the printer is turned on.

•

All of the protective parts have been removed.

•

The toner cartridge and drum unit are installed correctly.

•

The interface cable is securely connected between the printer and computer.

•

The correct driver for the printer is installed and selected.

•

The PC is set up to connect to the correct printer port.

Printer does not print, copy or scan

If you did not solve your problem with the above checks, please find your problem in
the following list and go to the section listed.

•

Error message appears
on LCD or LED is on

Go to “Error message appears on LCD panel” on
page 4-3

“What do the LED indications mean” in

Chapter 1.

Pages are printed, however there are problems with:-

•

Print quality

Go to

‘Improving the print quality’

on page 4-13.

•

Printout is incorrect

Go to

‘How to Print correctly’

on page 4-19.

Содержание HL-1240

Страница 1: ...opier P2500 User s Guide Please read this manual thoroughly before using the printer You can print or view this manual from the CD ROM at any time please keep the CD ROM in a convenient place for quick and easy reference at all times ...

Страница 2: ...ANCE FOR USA CANADA ONLY viii CHAPTER 1 ABOUT THIS PRINTER MAKE SURE ALL THE ITEMS ARE IN THE CARTON 1 1 CARTON CONTENTS 1 1 ABOUT YOUR PRINTER 1 2 FEATURES OF YOUR PRINTER 1 3 WHAT ARE THE AVAILABLE PRINTER OPTIONS 1 7 CHOOSE A LOCATION 1 8 POWER SUPPLY 1 8 ENVIRONMENT 1 8 SYSTEM REQUIREMENTS FOR THE BROTHER PRINTING SOLUTION FOR WINDOWS 1 9 WHAT TYPE OF PAPER CAN I USE 1 10 ...

Страница 3: ... TO COPY 1 29 VARIOUS SETTINGS FOR COPY 1 32 HOW TO SCAN 1 37 HOW TO SCAN FROM THE PAPER PORT FOR BROTHER SOFTWARE FOR WINDOWS 3 1 95 98 NT USERS IN USA CANADA 1 37 HOW TO SCAN FROM THE UNIMESSAGE TM PRO VIEWER SOFTWARE FOR WINDOWS 95 98 NT USERS IN OTHER COUNTRIES 1 42 FUNCTIONS OF THE BUTTONS ON THE CONTROL PANEL 1 46 SPECIAL FUNCTION 1 47 WHAT DO THE LED INDICATIONS MEAN 1 48 ALARM LED 1 48 DAT...

Страница 4: ...ORY 2 4 HOW TO INSTALL AN ADDITIONAL MEMORY BOARD 2 5 WHAT IS THE BROTHER PRINT SERVER NC 2010P 2 8 FEATURES 2 8 CHAPTER 3 MAINTENANCE 3 1 HOW TO REPLACE THE TONER CARTRIDGE 3 2 HOW TO REPLACE THE DRUM UNIT 3 9 HOW TO CLEAN THE PRINTER 3 14 CLEANING THE PRINTER EXTERIOR 3 14 HOW TO CLEAN THE PRINTER INTERIOR AND DRUM UNIT 3 16 HOW TO CLEAN THE DOCUMENT SCANNER 3 20 ...

Страница 5: ...D PANEL4 3 ERROR MESSAGE PRINTOUTS 4 5 PAPER HANDLING 4 6 PAPER JAMS AND HOW TO CLEAR THEM 4 7 HOW TO CLEAR A PRINTER JAM 4 8 HOW TO CLEAR A DOCUMENT JAM 4 11 OTHERS 4 12 FOR DOS USERS 4 12 FOR APPLE MACINTOSH COMPUTER USERS 4 12 IMPROVING THE PRINT QUALITY 4 13 HOW TO PRINT CORRECTLY 4 19 COPY 4 20 SCAN 4 21 FOR DOS USERS 4 21 ...

Страница 6: ...HNICAL SPECIFICATIONS A 1 PRINTING A 1 COPYING A 2 SCANNING A 3 SPECIFICATION A 3 ELECTRICAL AND MECHANICAL A 4 PARALLEL INTERFACE SPECIFICATIONS A 5 UNIVERSAL SERIAL BUS USB INTERFACE A 7 RESIDENT FONTS A 8 REGULATIONS i INDEX ...

Страница 7: ...to remember when using the machine To Use the Machine Safely Warning After you have just used the machine some internal parts of the machine are extremely hot When you open the front cover or rear cover never touch the shaded parts shown in the following illustration High Temperature High Temperature Front view Rear view There are high voltage electrodes inside the machine Before cleaning the mach...

Страница 8: ... the carrier Caution When shipping the Machine the DRUM UNIT assembly including the TONER CARTRIDGE must be removed from the Machine and placed in the plastic bag Failure to remove the unit and place it in the plastic bag during shipping will cause severe damage to the Machine and will VOID THE WARRANTY 1 Remove the Drum unit assembly 2 Place it in the plastic bag and seal the bag completely 3 Rem...

Страница 9: ...ur password Our BBS supports modem speeds up to 14 400 8 bits no parity 1 stop bit Fax Back System Brother Customer Service has installed an easy to use Fax Back System so you can get instant answers to common technical questions and product information for all Brother products This is available 24 hours a day 7 days a week You can use the system to send the information to any fax machine not just...

Страница 10: ...ts When you unpack the printer check to see that you have all of the following items Fig 1 1 Printer Carton Contents Carton Contents may differ from one country to another Paper cassette CD ROM Documents AC power cord Drum unit assembly with toner cartridge included Printer Document support Document support extension ...

Страница 11: ...trol panel Automatic document feeder Tray extension flap Paper cassette Front cover Manual feed slot Manual feed paper guides Document support extension Rear cover Power switch AC power inlet USB Universal Serial Bus Interface connector Parallel Interface connector ...

Страница 12: ...ing This printer loads paper automatically from the paper cassette You can load A4 letter B5 Executive A5 and A6 size paper The manual feed slot allows you to load pages manually one sheet at a time so you can use special types of paper For additional information see What kind of paper can I use in this Chapter Document Management Application PaperPort for Brother Software For USA Canada PaperPort...

Страница 13: ... the scanner in other TWAIN compliant applications as well as in the PaperPort application or UnimessageTM Pro viewer application Enhanced Printing Performance and User friendly Operation for Windows The dedicated printer drivers for Microsoft Windows 95 98 Windows 3 1x and Windows NT 4 0 are available on the CD ROM supplied with your printer You can easily install them into your Windows system us...

Страница 14: ...rs to allow you to use the USB port are provided on the CD ROM supplied with the printer Remote Printer Console Program for DOS The Remote Printer Console RPC utility program is available on the CD ROM supplied with your machine When you operate your computer in a DOS Disk Operating System environment this program allows you to easily change the default settings of fonts page setup and emulations ...

Страница 15: ...from the drum unit you must replace only the toner cartridge after approximately 3 000 pages this is both cost effective and ecologically friendly An optional high capacity toner unit that will print up to 6 000 pages is also available for this printer The actual number of pages printed with a toner cartridge may vary depending on your average type of print job the figures quoted are based on 5 co...

Страница 16: ...y can be expanded up to a total of 12 or 20 Mbytes by installing a recognized 8MB ME 8000 or 16MB ME 16000 optional memory board We recommend that you add memory if you want to print graphics at higher resolutions When you add an optional memory board it increases the performance of printer operations See How to add extra Memory in Chapter 2 External Print Server Brother NC 2010p An optional Netwo...

Страница 17: ...ge regulator if the power source is not stable Environment The printer should be installed near a power outlet that is easily accessible Use the printer only within the following ranges of temperature and humidity Ambient temperature 10 C to 32 5 C 50_F to 90 5_F Ambient humidity 20 to 80 without condensation The printer should be used in a well ventilated room Place the printer on a flat horizont...

Страница 18: ...Windows Check the following system requirements to setup and operate the printer in Brother Printing Solution for Windows CPU IBM PC or compatible with 80486 SX or higher microprocessor Interface Parallel interface or printer port and USB interface Windows 98 only RAM 8 MB or more of memory for Windows 3 1 3 11 16 MB or more of memory for Windows 95 98 NT Hard Disk 10 MB of space available on your...

Страница 19: ...cy Label Custom sizes letter A4 B5 JIS ISO Executive A5 A6 legal COM 10 Monarch C5 DL and ISO B5 Day Timer J K L A4 Letter A4 Letter 70 216 x 116 356 mm 2 75 8 5 x 4 57 14 inches Optional lower paper cassette cut sheet letter A4 ISO B5 Executive A5 and legal US and Canada Only Paper specification for the cassette Cut Sheet Basis Weight 64 to 105 g m2 17 to 28 lb Caliper 0 08 to 0 13 mm 0 003 to 0 ...

Страница 20: ...Caliper 0 08 to 0 2 mm 0 003 to 0 008 in 0 084 to 0 14 mm 0 0033 to 0 005 in single thickness Moisture Content 4 to 6 by weight 4 to 6 by weight Note We recommend you only use labels or transparencies that are designed for use in laser printers To avoid damage to the printer the printing speed may change automatically depending on the paper size in use ...

Страница 21: ... Printing to the front output tray pages are face down A4 Letter paper Approx 150 sheets of 80 g m2 21 lb Printing to the rear output tray pages are face up Thicker paper Single sheets of thicker paper Recommended paper Cut sheet Xerox 4200 in USA Xerox 80 Premier Paper in Europe or equivalent Label Avery laser label or equivalent Transparencies 3M CG3300 or equivalent ...

Страница 22: ...orized sales representative or the place where you purchased your printer If the paper has problems feeding from the paper cassette use the manual feed slot and try again To avoid damage to the printer s drum unit use neutral paper Do not use acid paper For optimum print quality make sure you select the appropriate media type in the printer driver If you use the printer for special print jobs for ...

Страница 23: ...the stack well to avoid paper jams and misfeeds Do not use organizer sheets that are stuck together The glue that is used might cause damage to the printer Before using any paper make sure that it is not curled If it is curled you should straighten the paper as much as possible Feeding curled paper can cause paper jams and misfeeds Fig 1 4 Fan the Paper and Straighten the Paper Different types of ...

Страница 24: ...tremely shiny or highly textured envelopes Envelopes with clasps Envelopes with self adhesive closures Envelopes of baggy construction Envelopes that are not sharply creased Embossed envelopes Envelopes already printed by a laser printer Envelopes pre printed on the inside Envelopes that cannot be arranged uniformly when placed in a pile Fig 1 5 Envelopes ...

Страница 25: ...rea Fig 1 6 Printable Area Copy Mode The figure below shows the physically uncopyable area A4 size letter size Fig 1 7 Copy Area Uncopyable area Uncopyable area 2 0 mm 2 0 mm 4 23 mm 4 23 mm 2 0 mm 2 0 mm 6 35 mm 4 23 mm 4 2 mm 4 23 mm 5 1 mm 6 35 mm Unprintable area ...

Страница 26: ... THIS MACHINE 1 17 Scan Mode The figure below shows the physically unscannable area A4 size letter size Fig 1 8 Scannable Area Unscannable area Unscannable area 1 4 mm 4 23 mm 4 0 mm 1 4 mm 4 3 mm 4 3 mm 4 0 mm 4 0 mm ...

Страница 27: ...hickness 0 07mm to 0 12mm Paper Capacity A4 Letter paper Approx 30 sheets of 75 g m2 20 lb Caution Do not load labels in the document feeder Do not load transparencies in the document feeder Note When loading multiple documents in the document feeder load the same size and type of document When loading multiple documents in the document feeder fan the documents before loading Documents printed in ...

Страница 28: ...paper cassette completely out of the printer Fig 1 9 Pull out the paper cassette 2 Slide the width and length paper adjusters of the paper cassette to fit the size of paper you want to load Ensure that the paper guide catches locate correctly in the slots Fig 1 10 Adjust the paper guides ...

Страница 29: ...paper jams may occur Paper should be loaded up to the indicated maximum on the paper height guide Fig 1 12 Paper Lines 4 Slide the paper cassette into the printer Make sure it is inserted completely into the printer 5 Select the size of paper that you loaded in the cassette by pressing the Paper size button Note Change the paper size setting when you change the paper size in the paper cassette or ...

Страница 30: ...sert paper into the manual feed slot the printer automatically turns on the manual feed mode You may also view the technique of loading one sheet of paper manually in the instructional video on the supplied CD ROM 1 Select manual feed mode in the printer driver Windows 95 98 and Windows 3 1 Fig 1 13 Select manual feed mode for Windows 95 998 and 3 1 ...

Страница 31: ...1 22 Windows NT 4 0 Fig 1 14 Select manual feed mode for Windows NT 4 0 2 Send the print data to the printer ...

Страница 32: ...Insert the paper into the manual feed slot with both hands until the front edge of the paper touches the paper feed roller Hold the paper in this position until the printer feeds the paper in automatically a short distance and then let go of the paper Fig 1 16 Insert the paper 5 After the printer ejects the printed page repeat Step 4 to insert the next sheet of paper Repeat this process for each p...

Страница 33: ... printer Use this paper feed and output method when you want to print on thicker paper or card stock 1 Select manual feed mode in the printer driver 2 Send the print data as usual 3 Lift up the rear cover at the back of the printer Fig 1 17 Lift up the rear cover 4 Use both hands to slide the manual feed slot paper guides to the width of the paper you will use ...

Страница 34: ...nter ejects the printed page insert the next sheet of paper as in step 5 above The printer will wait until you insert the next sheet of paper Repeat this as necessary for the number of pages you need to print 7 Close the rear cover of the printer when you have finished the print job Caution Remove each sheet immediately after it exits the printer especially when using transparencies Stacking the s...

Страница 35: ...h sides of the paper 1 If the paper is too thin it may wrinkle 2 If the paper is curled straighten it and then place it in the paper cassette 3 Use regular paper Do not use bond paper 4 When loading paper in the paper cassette empty the cassette first then insert the printed paper only printed side face up Do not add printed pages on top of the unprinted paper stack 5 If the paper is not feeding c...

Страница 36: ...even numbered pages first 3 Remove the printed even numbered pages from the output tray Re insert them in the paper cassette with the side to be printed blank side face down and the top edge toward you Follow the instructions on the computer screen Fig 1 19 Paper orientation for the paper cassette 4 The printer will now automatically print all the odd pages on the reverse side of the paper ...

Страница 37: ... mode and manual feed mode 2 Using both hands insert the paper into the manual feed slot with the side to be printed first facing up Follow the instructions on the computer screen Repeat this process until you have printed all the even numbered pages 3 Remove the printed even numbered pages from the output tray and re insert them in order into the manual feed slot loading the paper with the side t...

Страница 38: ...r cassette before making copies 1 Set the width of the document feeder paper guides using both hands to the paper width to be used 2 Insert the original document face down in the Document Feeder Fig 1 21 Insert the original document The following message appears on the control panel to indicate that the printer is ready to copy or scan READY COPY SCAN ...

Страница 39: ... 32 Density For further information go to page 1 34 Document type For further information go to page 1 33 Paper size For further information go to page 1 35 Options For further information go to page 1 34 All these settings will be cleared after you press the Clear or Copy button except the Paper Size setting 4 Use the 10 numeric keys to set the required number of copies on the display NO OF COPIE...

Страница 40: ...on STOP KEY PRESSED When the message below is displayed press the Stop key again to eject the paper from the scanner feeder PRESS STOP KEY You can reset all settings except the Paper size setting to their defaults for copying if you press the Clear button before copying ...

Страница 41: ...sing the Enlarge Reduce button and then selecting an enlargement or reduction ratio For USA Canada You can reduce to 78 50 and manual or You can enlarge to 120 150 and 200 and manual For other Countries You can reduce to 87 71 50 and manual or You can enlarge to 122 141 200 and manual You can set a reduction or enlargement ratio from 50 to 200 by using the 10 numeric keys while MANUAL is displayed...

Страница 42: ...utomatically to make the original document print in the printable area of print sheet size A4 letter B5 A5 and B5 Use the Paper size button to select the size of your original document For more information see Paper Size in this Chapter Document type Select the original document type as TEXT PHOTO and both DOC TYPE TEXT Select for original documents except that do not include photographic images D...

Страница 43: ...the display as shown below Default setting Light Dark Options Makes Copies and changes the layout on the print sheet For example A B C D D C B A A Fig 2 23 Printing layout Before pressing the Copy button select the paper size setting to match the size of paper in the paper cassette 4 in 1 1 in 2x2 ...

Страница 44: ...ge Reduce copy or Options 1 Place the original document face down in the Document Feeder 2 Use the Paper size button to select the paper size of your print media You can select Letter Legal A4 B5 A5 A6 B6 and Executive 3 Press the Copy button to start making copies If you have purchased the optional Lower tray unit LT 400 the panel settings are different for the Lower tray unit For further informa...

Страница 45: ...1 36 Sort You can select STACK or SORT when making multiple copies 3 2 1 3 2 1 3 2 1 3 2 1 1 1 2 2 2 3 2 1 3 3 3 Sort Stack 1 Fig 1 24 Sort and Stack ...

Страница 46: ...te It is recommended that MFL ProControl Center and Brother 3in1 Resource Manager always run when you use the scan function Make sure that select source in the File menu of your application selects the TWAIN_32 Brother P2500 or Brother P2500 if you have had a scanner application except Brother installed 2 Click the Twain icon The scanner driver dialog is launched 3 Make the necessary settings ...

Страница 47: ...1 38 4 Press the Start button The scanned image will be shown on the desktop with the name Untitled x For further information about PaperPort refer to the On line Help in the application ...

Страница 48: ...2 Brother P2500 or Brother P2500 and click Select 4 Select the Acquire menu 5 Make the appropriate settings such as Scanning Resolution Scanning Area etc 6 Click the Start button Note Selecting the exact scanning area reduces the scanning data so that you can save transfer time and memory Generally the scanning resolution should be set according to the final output device For example when the outp...

Страница 49: ... the buttons for Scan to File and Scan to Email do not work Please use these functions after running these programs Scan to File 1 Insert the original document face down in the Document Feeder 2 Brother MFL ProControl Center window appears on your PC 3 Press the Scan to File button Note When you change the saving location for the scanned data select the location by pressing the Scan to File button...

Страница 50: ...UT THIS MACHINE 1 41 Scan to Email 1 Insert the original document face down in the Document Feeder 2 Press the Scan to Email button 3 The Mailer launches automatically with the file you scanned attached to the mail ...

Страница 51: ...ur application is selected to the P2500 if you have had another scanner application installed other than the Brother HL P2500 2 Click the Scan to file button the Scan multiple pages window appears on your PC 3 Press the Scan button on the Scan multiple pages window and the Scanner Setup window appears 4 Adjust the following settings if need in the Scanner Setup window Resolution Gray Scale Black W...

Страница 52: ... the pages from the left column you want to use and click the Add button to include them in your document then click the OK button The scanned image will be shown in the Unimessage Pro Scanned images folder For further information about Unimessage Pro refer to the On line Help in the application ...

Страница 53: ...500 or Brother P2500 and click Select 4 Select the Acquire menu 5 Make the appropriate settings such as Scanning Resolution Scanning Area etc 6 Click the Start button Note Selecting the exact scanning area reduces the scanning data so that you can save transfer time and memory Generally the scanning resolution should be set according to the final output device For example when the output device is...

Страница 54: ...original document face down in the Document Feeder 2 Press the Scan to File button The scanned images at 300 dpi in Black and White will be shown in the Unimessage Pro Scanned images folder Scan to Email This function is used to quickly send images of your documents to people via email using your MAPI compatible email application 1 Insert the original document face down in the Document Feeder 2 Pr...

Страница 55: ...tware on your PC Scan to Email Pressing this button starts scanning the original document into your e mail software Copy Pressing this button starts copying Stop Pressing this button stops and cancels the copy operation in progress The original document and printed sheet will be ejected 10 keys Set the number of copies by using these keys when you want to make multiple copies The maximum number of...

Страница 56: ... while holding down the Job cancel button 3 Select the number of the following available functions by using the 10 numeric keys Key LCD message Action 1 TEST PRINT Print Test page 2 PRINT CONFIG Print Configuration 3 PRINT FONTS Print fonts 4 HEX DUMP Print the hexadecimal data 5 FACTORY RESET Restore to default settings Turn the Power switch on 6 DRUM LIFE Indicates the remaining drum life ...

Страница 57: ...tected and error condition refer to the Error Messages that Appear on the LCD Panel section in Chapter 4 and clear the problem and make the printer ready to print Data LED LED Status On Print data remains in memory Blinking The printer is receiving data from the computer LED LED Status On The toner cartridge is empty Blinking The toner cartridge is nearly empty When the toner cartridge is empty re...

Страница 58: ...h these items Supplies Item Information 1 Toner cartridge See page 3 2 2 Drum unit See page 3 9 1 2 Item Features Information 1 Lower Tray Unit Paper feeder and 250 sheet tray See page 2 2 2 Memory Board The memory can be expanded up to a total of 12 or 20 Mbytes See page 2 4 3 Print Server It allows your printer to be connected to your network via the parallel interface See page 2 8 1 2 3 ...

Страница 59: ...r tray unit installed load paper into the lower paper cassette in exactly the same way as you load paper in the upper paper cassette The paper sizes that may be used in the lower paper cassette are not the same for the upper paper cassette as shown below Paper type Available size Weight and capacity Cut sheet letter A4 ISO B5 Executive A5 and legal US and Canada Only 64 to 105 g m 2 plain paper 17...

Страница 60: ...button again and then the USE CASSETTE 2 message appears on the LCD panel 3 Press the 2 button of the 10 numeric keypad and then select the paper size for the Lower tray unit using the Paper size button Change the paper tray to use to feed paper 1 Press the Paper size button 2 Select the Paper tray by pressing the 1 or 2 button 1 button Standard paper cassette 2 button Optional Lower tray cassette...

Страница 61: ...r can also support a resolution of true 600 dpi under Windows 95 98 Windows 3 1x and Windows NT 4 0 with the supplied printer driver We recommend you expand the printer memory to avoid any memory full errors The printer has only one slot for a memory board upgrade If you want to increase your printer memory again after you have already installed a memory board module into the slot you will need to...

Страница 62: ... power switch and unplug the AC cord from the AC outlet Disconnect the interface cable from the printer Fig 2 2 Unplug the AC Cord and Disconnect the Interface Cable Caution Be sure to turn off the power switch and unplug the AC cord to the printer before installing or removing the memory board to from the main controller PCB ...

Страница 63: ...emory board and hold it by its edge Caution Memory boards may be damaged by even a small amount of static electricity Do not touch the memory chips or the board surface When handling the board and before installing or removing it wear an antistatic wrist strap or frequently touch the surface of the antistatic package or bare metal on the printer ...

Страница 64: ... Memory Board 5 Secure the access cover with the two screws 6 Refit the rear cover 7 Reconnect the interface cable from your computer Plug the power cord into the AC outlet and turn on the power switch 8 To check that the memory board is installed correctly you should perform a Test Print Print Configuration This listing will show the current total memory size so you can check that it was updated ...

Страница 65: ...5 98 NetBIOS and Banyan VINES computers can simultaneously access the same printer Features The Brother print servers offers the widest range of features in the industry including LAT TCP IP Netware AppleTalk NetBIOS Banyan VINES and DLC LLC protocols Network Operating System compatibility Digital Equipment Corporation networks including PATHWORKS and DECprint Server UNIX systems that support eith...

Страница 66: ...ed Management utilities SNMP MIB I and MIB II over IP or IPX Remote console management via DEC NCP TELNET or NetWare HTTP web browser management capability Ipd Plus feature for providing multiple services with custom setup and reset strings plus text to PostScript conversion Flash memory for easy updating of firmware ...

Страница 67: ...e See 3 2 CHANGE DRUM SOON Drum unit Up to 20 000 pages See 3 9 Periodic maintenance parts To maintain print quality the units listed below should be replaced after printing the following number of pages Item Approximate life Way to replace Fixing unit 50 000 pages Call to customer support Separator pad holder assy 50 000 pages Call to customer support Pick up roller assy 50 000 pages Call to cust...

Страница 68: ...g on your average document type i e standard letter detailed graphics etc We recommend that you always keep a new toner cartridge ready for use in case you get a toner low warning Discard the used toner cartridge according to your local regulations If you are not sure of them consult your local dealer Be sure to seal the toner cartridge tightly so that toner powder does not spill out of the cartri...

Страница 69: ...on the supplied CD ROM 1 Open the front cover Pull out the drum unit assembly Fig 3 1 Removing the Drum Unit Caution We recommend to put the drum unit assembly on a piece of cloth or disposable paper in case you accidentally spill or scatter the toner To prevent damage to the printer by static electricity do not touch the electrodes shown below Fig 3 2 Electrodes ...

Страница 70: ...right hand Fig 3 3 Removing the Old Toner Cartridge Caution Handle the toner cartridge carefully If toner scatters on your hands or clothes immediately wipe or wash it off with cold water 3 Unpack the new toner cartridge and keep it horizontal as you gently rock it from side to side 5 or 6 to distribute the toner evenly inside the cartridge Fig 3 4 Rocking the Toner Cartridge Hold down this lock l...

Страница 71: ...CHAPTER 3 MAINTENANCE 3 5 4 Remove the yellow protective cover Fig 3 5 Remove the protective cover ...

Страница 72: ...educe not only the print quality but also the quality and life of the printer itself It may also cause serious damage to the performance and life of a genuine Brother drum unit Warranty coverage is not applied to problems caused by the use of 3rd party toner or toner cartridges Printing with a 3rd party drum unit or OPC drum may reduce not only the print quality but also the quality and life of th...

Страница 73: ... tab back and forth to the right end and left ends several times Return the tab to the Home position before reinstalling the drum unit assembly Fig 3 9 Cleaning the Primary Corona Wire Caution Make sure that you return the tab to the Home position mark position before reinstalling the drum unit assembly into the printer otherwise printed pages may have vertical stripes The lock lever should automa...

Страница 74: ...3 8 7 Re install the drum unit assembly into the printer and close the front cover Fig 3 10 Re install the Drum unit assembly ...

Страница 75: ...m unit is a consumable and it is necessary to replace it periodically There are many factors that determine the actual drum life such as temperature humidity type of paper your typical type of print job and the amount of toner it uses and the number of pages per print job etc The average drum life is estimated at approximately 20 000 pages The actual number of pages that your drum will print may b...

Страница 76: ...ethod in the instructional video on the supplied CD ROM 1 Open the front cover of the printer and pull out the drum unit assembly Fig 3 11 Removing the Drum Unit assembly Caution To prevent damage to the printer from static electricity do not touch the electrodes shown below Fig 3 12 Electrodes ...

Страница 77: ...ether with domestic waste We recommend that you place the drum unit on a piece of cloth or disposable paper in case you accidentally spill or scatter toner Handle the toner cartridge carefully as it contains toner If toner scatters and your hands or clothes get dirty wipe or wash it off with cold water immediately 3 Unpack the new drum unit Caution Wait to unpack a drum unit immediately before you...

Страница 78: ... cartridge earlier in this chapter Fig 3 14 Install the Toner Cartridge into the Drum Unit 5 Install the new drum unit assembly into the printer Fig 3 15 Installing the Drum Unit Make sure the printer is turned on the front cover is closed and the LCD message indicates READY X The lock lever should automatically jump to this position ...

Страница 79: ...r open the front cover and press the Clear button Caution Do not reset the page counter when you replace the toner cartridge 7 When REPLACE DRUM appears on the LCD press 1 with the front cover open 8 Close the front cover when the displays shows ACCEPTED ...

Страница 80: ...nter exterior as described in the following instructions This is also shown in the instructional video on the supplied CD ROM 1 Turn off the power switch and unplug the power cord Warning There are high voltage electrodes inside the printer Before cleaning the printer make sure you have turned off the power switch and unplugged the power cord from the power outlet Fig 3 16 Turning off the Switch a...

Страница 81: ...leaning Cleaning with volatile liquids such as thinners or benzene will damage the surface of the printer 3 Wipe dirt and dust away from the printer exterior with the damp cloth and allow the printer to dry completely before you turn the power on again 4 Plug in the power cord and turn on the power switch ...

Страница 82: ...upplied CD ROM 1 Turn off the power switch and unplug the power cord Warning There are high voltage electrodes inside the printer Before cleaning the printer make sure you have turned off the power switch and unplugged the power cord from the outlet Fig 3 17 Turning off the Switch and Unplugging 2 Open the front cover of the printer 3 Take the drum unit assembly out of the printer and place it asi...

Страница 83: ...mely HOT When you open the front or rear cover of the printer never touch the shaded parts shown in the following illustrations High Temperature High Temperature Front view Rear view Fig 3 18 Inside the Printer 4 Gently wipe the scanner window with a soft dry cloth Fig 3 19 Cleaning the Scanner Window Scanner Window ...

Страница 84: ...ace the drum unit on a piece of cloth or disposable paper in case you accidentally spill or scatter toner 5 Clean the primary corona wire inside the drum unit by gently sliding the tab back and forth to the right and left ends several times Fig 3 20 Cleaning the Primary Corona Wire 6 Return the tab to the home position mark position before reinstalling the drum unit assembly into the printer Cauti...

Страница 85: ...AINTENANCE 3 19 7 Install the drum unit assembly into the printer See the section How to replace the drum unit earlier in this Chapter 8 Close the front cover 9 Plug in the power cord and turn on the power switch ...

Страница 86: ...0 How to clean the Document scanner 1 Turn off the power switch and unplug the power cord 2 Open the control panel cover Fig 3 21 Open the cover 3 Wipe dirt off the printer with a slightly damp clean cloth ...

Страница 87: ...er under the white bar Moisten a small clean soft lint free cloth with isopropyl alcohol and carefully remove dirt from the glass cover and the white bar Fig 3 22 Clean the document scanner 5 Close the control panel cover 6 Plug in the power cord and turn on the power switch ...

Страница 88: ...he printer is installed and selected The PC is set up to connect to the correct printer port Printer does not print copy or scan If you did not solve your problem with the above checks please find your problem in the following list and go to the section listed Error message appears on LCD or LED is on Go to Error message appears on LCD panel on page 4 3 or What do the LED indications mean in Chapt...

Страница 89: ... turn off the power switch wait a few seconds and then turn it back on and try to print again If you cannot clear the error and see the same service call indication after turning on the printer consult your dealer or Brother authorized service representative Please report the error status and situation referring to the information on the LCD display Note Ensure that the front cover is fully closed...

Страница 90: ...paper into the paper cassette If there is paper in the paper cassette make sure it is straight If the paper is curled straighten it before printing Sometimes it is helpful to remove the paper turn the stack over and place it back into the paper cassette Reduce the amount of paper in the paper cassette then try again Make sure you are using paper that meets Brother recommended paper specifications ...

Страница 91: ...SOON Please replace the drum unit by referring to How to replace the drum unit in Chapter 3 or view the instructional video on the CD ROM MEMORY FULL If you are printing press the Job Cancel button to print the data remaining in the printer If you are copying press the Copy button to print the data remaining in the printer Reduce the print resolution or reduce the complexity of your document Expan...

Страница 92: ...e corrective actions for the error message the Printout reports Error Message Action RESOLUTION ADAPTED The printer has printed the document at a reduced resolution If you want to print without reducing the resolution reduce the complexity of your document Expand the printer memory by adding a Memory Expansion board See How to add extra Memory in Chapter 2 ...

Страница 93: ...hat manual feed mode is selected in the printer driver The printer cannot load envelopes The printer can load envelopes from the manual feed slot Your application software must be set up correctly to print on the size of envelope you are using This is usually done in the page setup or document setup menu of your software See your software application manual The printer copies but nothing is printe...

Страница 94: ... printer jam Or DOCUMENT JAM See to page 4 11 for information on How to clear a document jam Warning After you have just used the printer some internal parts of the printer are extremely HOT When you open the front or rear cover of the printer never touch the shaded parts shown in the following diagram High Temperature High Temperature Front view Rear view Fig 4 1 Inside the Printer ...

Страница 95: ... automatically If the printer still does not resume printing please check that all the remaining jammed paper has been removed from the printer Then try printing again Note Always remove all paper from the paper cassette and straighten the stack when new paper is added This helps prevent multiple sheets of paper from feeding through the printer at one time and reduces paper jams How to clear a pri...

Страница 96: ... up and out 3 Open the front cover 4 Remove the drum unit assembly Pull any jammed paper up and out of the printer If you cannot remove the drum unit assembly easily at this time do not use additional force Instead pull the edge of the jammed paper from the paper cassette Fig 4 4 Remove the drum unit assembly ...

Страница 97: ...fuser unit If you have to pull the paper towards the back of the printer the fuser may get dirty with toner powder and may result in scattered toner on the next printed page or pages Print a few copies of the test page until the toner stops scattering on the printed pages Fig 4 6 Pull the jammed paper 6 Close the rear cover 7 Install the drum unit assembly and close the front cover ...

Страница 98: ...OUBLESHOOTING 4 11 How to clear a document jam 1 Open the control panel cover Fig 4 7 Open the cover 2 Pull any jammed paper up and out of the document feeder Fig 4 8 Open the cover 3 Close the control panel cover ...

Страница 99: ...t the DOS application software interface settings match that of your printer for example if you are using a parallel printer cable you would most likely set your DOS software printer port to LPT1 Check if the printer has any printer alarms active Check that the appropriate printer is selected in your application software For Apple Macintosh Computer users Problem Recommendation Unable to print fro...

Страница 100: ...ation to occur If the whole page is light toner save mode may be on Disable toner save mode in the Printer Properties tab of the Driver Try installing a new toner cartridge See How to replace the toner cartridge in Chapter 3 Try installing a new drum unit See How to replace the drum unit in Chapter 3 ABCDEFGH abcdefghijk A B C D abcde 0 1 2 3 4 Gray background Make sure you are using paper that me...

Страница 101: ...s A rough surfaced paper may cause the problem See What kind of paper can I use in Chapter 1 The drum unit may be damaged Install a new drum unit See How to replace the drum unit in Chapter 3 hollow print Make sure that you use paper that meets the specifications See What kind of paper can I use in Chapter 1 Select the Thick paper mode in the printer driver or use thinner paper than you are curren...

Страница 102: ...ront of the drum unit and find the exact position of the image defect Fig 4 9 Find the exact position of the image defect 2 Turn the drum unit gear by hand while looking at the surface of the OPC drum Fig 4 10 Turn the drum gear 3 When you have located the mark on the drum that matches the print sample wipe the surface of the OPC drum with a cotton swab until the dust or paper powder on the surfac...

Страница 103: ...or room light the unit may be damaged ABCDEFGH abcdefghijk A B C D abcde 0 1 2 3 4 White horizontal stripes Make sure you are using paper that meets the specifications Rough surfaced paper or thick media can cause this problem Make sure you selected the appropriate media type in the printer driver The problem may disappear by itself Try printing a few pages to clear this problem especially if the ...

Страница 104: ...ot empty The Drum unit may be damaged Install a new Drum unit See How to replace the Drum unit in Chapter 3 The Toner cartridge may be damaged Install a new Toner cartridge See How to replace the Toner cartridge in Chapter 3 Make sure that a torn piece of paper is not covering the scanner window inside the printer ABCDEFGH abcdefghijk A B C D abcde 0 1 2 3 4 White Vertical streaks You may clear th...

Страница 105: ...r wave Check the paper type and quality Both high temperature and high humidity will cause paper to curl See What kind of paper can I use in Chapter 1 If you use the printer infrequently the paper may have been in the paper cassette too long Turn over the stack of paper in the paper input tray Also try rotating the paper 180 in the paper cassette Try printing using the straight through output path...

Страница 106: ...puter directly to your printer and try again Check that the appropriate printer driver is selected as Set as Default Check that the printer is not connected to the same port that is also connected to a mass storage device or scanner Remove all other devices and connect the port to the printer only Turn off printer status reporting in the device options tab in the printer driver The printer cannot ...

Страница 107: ...The printer copies but nothing is printed on the copy Check the following Original documents are inserted face down in the document feeder The toner cartridge is not empty Some portion of the image is missing on the copy The printer has unscannable and unprintable areas Check these areas in Chapter 1 If the image is larger than the paper size some of the image may be lost The printer cannot copy f...

Страница 108: ...lick Brother SmartUI PopUp For Other countries Unimonitor and Brother 3IN1 Resource Manager must stay in the task tray If Unimessage was installed 1 Click on START Select Programs and then select Programs 2 Click on Unimessage Pro program folder 3 Click Unimonitor For DOS users Problem Recommendation The printer prints but it prints incorrect information Sometimes it prints a couple of characters ...

Страница 109: ...toner saving Print Speed Up to 12 pages minute when loading A4 or letter size paper from the paper tray NOTE Maximum print speed is obtained by printing multiple copies of the same page Print speed may vary with the interface type emulation processing power of the computer memory allocated to the print job paper size and graphic quality Warm up Max 45 seconds at 23 C 73 4 F First Print 15 seconds ...

Страница 110: ...ge up to 20 000 pages NOTE There are many factors that determine the actual drum life such as temperature humidity type of paper and toner that you use the number of pages per print job etc Copying Type Auto Document Feeder Resolution 600 dpi class interpolated 300 x 300 dpi optical Enlarge Reduce For USA and Canada 50 78 120 150 200 and manual 50 200 For other countries 50 71 87 122 141 200 and m...

Страница 111: ...r Driver Windows 3 1 3 11 Windows 95 98 and Windows NT 4 0 driver supporting Brother Native Compression mode and bi directional capability Windows 3 1 3 11 Windows 95 98 driver supporting bi directional capability iMac G3 driver available for iMac System 8 1 with iMac update or higher TrueType Fonts TrueType compatible soft fonts for Windows on the on CD supplied CD ROM Interface Bi directional pa...

Страница 112: ...ess Noise Printing 50 dBA or less Sleep 27 dBA or less Temperature Operating 10 to 32 5 C 50 to 90 5 F Storage 0 to 40 C 38 to 104 F Humidity Operating 20 to 80 without condensation Storage 10 to 95 without condensation Dimensions A4 paper cassette 360 x 413 x 337 mm W x D x H 14 2 x 16 3 x 13 3 inch Legal paper cassette 360 x 430 x 337 mm 14 2 x 16 9 x 13 3 inch Weight Approx 12 kg 26 5 lbs inclu...

Страница 113: ...ce Connector Printer Side Amphenol FCN 685J036 L X or equivalent A shielded cable should be used Pin Assignment Pin No Signal Direction Pin No Signal Direction 1 DATA STROBE Input 19 0V S G 2 DATA 1 Input 20 0V S G 3 DATA 2 Input 21 0V S G 4 DATA 3 Input 22 0V S G 5 DATA 4 Input 23 0V S G 6 DATA 5 Input 24 0V S G 7 DATA 6 Input 25 0V S G 8 DATA 7 Input 26 0V S G 9 DATA 8 Input 27 0V S G 10 ACKNLG ...

Страница 114: ...ch has the pin connections as above must be used Pin 1 18 2 19 3 4 20 5 6 21 7 8 22 9 10 24 11 23 12 13 14 25 16 15 17 Shield Pin 1 19 2 20 3 21 4 22 5 23 6 24 7 25 8 26 9 27 10 28 11 29 12 17 13 15 14 30 31 33 32 34 36 35 18 16 Shield Fig A 1 Parallel Interface Cable ...

Страница 115: ...APPENDIX A 7 Universal Serial Bus USB Interface Interface Connector 4 3 2 1 Fig A 2 USB interface connector Pin Assignment Pin No Signal 1 Vcc 5V 2 Data Serial Data 3 Data Serial Data 4 Ground ...

Страница 116: ...rinter Bitmapped Fonts This printer has the following bitmapped fonts They can be used in the HP LaserJet 5P mode They have the following characteristics Letter Gothic 16 66 Normal Italic Bold BoldItalic Portrait Landscape OCR A Portrait Landscape OCR B Portrait Landscape ...

Страница 117: ... Windows Latin5 5T Windows Baltic 19L Legal 1U Ventura Math 6M Ventura Intl 13J Ventura US 14J PS Math 5M PS Text 10J Math 8 8M Pi Font 15U MS Publishing 6J Windows 3 0 9U Desktop 7J MC Text 12J Symbol 19M Windings 579L ISO2 IRV 2U ISO4 UK 1E ISO6 ASCII 0U ISO10 Swedish 3S ISO11 Swedish 0S ISO14 JIS ASCII 0K ISO15 Italian 0I ISO16 Portuguese 4S ISO17 Spanish 2S ISO21 German 1G ISO25 French 0F ISO5...

Страница 118: ...A 10 ...

Страница 119: ...ows characters available only in the corresponding character set The numbers at the top of the table are code values with which characters are to be replaced in the Roman 8 character set For other characters see the Roman 8 character set ...

Страница 120: ...haracters available only in the corresponding character set The numbers at the top of the table are code values with which characters are to be replaced in the US ASCII character set For other characters see the US ASCII character set ...

Страница 121: ...the U S and other countries ENERGY STAR is a U S registered mark All other brand and product names mentioned in this User s Guide are registered trademarks of their respective companies Compilation and Publication Notice Under the supervision of Brother Industries Ltd this manual has been compiled and published covering the latest product s descriptions and specifications The contents of this manu...

Страница 122: ... 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a par...

Страница 123: ...atement The purpose of the International ENERGY STAR Program is to promote the development and popularization of energy efficient office equipments which includes computers monitors printers facsimile receivers and copy machines world wide As an International ENERGY STAR partner Brother Industries Ltd has decided that this product meets the guideline of the program Radio Interference 220 240 V Mod...

Страница 124: ...y for products marketed in the United States One of the following labels on the back of the printer indicates compliance with the FDA regulations and must be attached to laser products marketed in the United States MANUFACTURED Brother Corporation Asia Ltd Brother Buji Nan Ling Factory Gold Garden Ind Nan Ling Village Buji Rong Gang Shenzhen CHINA This product complies with FDA radiation performan...

Страница 125: ...netic Compatibility Directive 89 336 EEC as amended by 91 263 EEC and 92 31 EEC Issued by Brother Industries Ltd Printer Products Division IEC 825 Specification For 220 240 V Model Only This printer is a Class 1 laser product as defined in IEC 825 specifications The label shown below is attached in countries where it is required CLASS 1LASER PRODUCT APPAREIL Å LASER DE CLASSE 1 LASER KLASSE 1 PROD...

Страница 126: ...NGÅ DIREKTE KONTAKT MED LASERENHETEN NÅR TOPPDEKSELET ER ÅPENT KLASSE 3B LASERPRODUKT ATTENTION RADIATIONS LASER INVISIBLES QUANDOUVERT ET VERROUILLAGE ENLEVE EVITER EXPOSITIONS DIRECTES AU FAISCEAU PRODUIT LASER CLASSE 3B VORSICHT UNSICHTBARE LASERSTRAHLUNG WENN ABDECKUNG GEÖFFENT UND SICHERHEITSVERRIEGELUNG ÜBERBRÜCKT NICHT DEM STRAHL AUSSETZEN SICHERHEITSKLASSE 3B ATENCIÓN RADIACIÓN LASER INVIS...

Страница 127: ...al injury and equipment damage The fact that the equipment operates satisfactorily does not imply that the power is grounded and that the installation is completely safe For your safety if in any doubt about the effective grounding of the power consult a qualified electrician Disconnect device This printer must be installed near a power outlet which is easily accessible In case of emergencies you ...

Страница 128: ...ED The wires in the mains cord are coloured in accordance with the following code Green and yellow Ground Blue Neutral Brown Live The colours of the wiring in the power lead of this printer may not correspond with the markings which identify the terminals in your plug If you need to fit a different plug proceed as follows Remove a length of the cord outer sheath taking care not to damage the colou...

Страница 129: ...ked with the letter N or coloured black or blue The wire which is coloured brown must be connected to the terminal which is marked with the letter L or coloured red or brown The outer sheath of the cord must be secured inside the plug The coloured wires should not hang out of the plug ...

Страница 130: ...eed slot paper guide 1 23 memory SIMM 2 4 N network print server 2 8 P paper capacity 1 12 1 18 paper cassette 1 19 paper guides 1 19 paper recommended 1 12 paper size 1 10 paper type 1 10 Parallel Interface connector 1 2 parallel interface pin assignment A 6 parallel interface specification A 5 ppm 1 3 primary corona wire 3 7 3 18 printable area 1 16 Q quick print setup 1 3 R Rear Cover 1 2 Remot...

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