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Cause
Action
Interface
Check your network devices using the ping command. For more
information on how to confirm your network settings, see
Related
Information
:
Check Network Devices Using the Ping Command
.
The failed print job is still
in your computer's print
queue.
•
If the failed print job is still in your computer's print queue, delete it.
•
Otherwise, double-click the printer icon in the following folder and
cancel all documents:
-
Windows
®
7
Click
(Start)
>
Devices and Printers
>
Printers and
Faxes
.
-
Windows
®
8
Move your mouse to the lower right corner of your desktop.
When the menu bar appears, click
Settings
>
Control Panel
.
In the
Hardware and Sound
group, click
View devices and
printers
>
Printers
.
-
Windows
®
10 and Windows Server
®
2016
Click
>
Windows System
>
Control Panel
. In the
Hardware and Sound
group, click
View devices and printers
>
Printers
.
-
Windows Server
®
2008
Click
Start
>
Control Panel
>
Printers
.
-
Windows Server
®
2012
Move your mouse to the lower right corner of your desktop.
When the menu bar appears, click
Settings
>
Control Panel
.
In the
Hardware
group, click
View devices and printers
>
Printers
.
-
Windows Server
®
2012 R2
Click
Control Panel
on the
Start
screen. In the
Hardware
group, click
View devices and printers
.
-
macOS v10.10.5, v10.11.x, v10.12
Click
System Preferences
>
Printers & Scanners
.
Wired/Wireless
Your Brother machine is
not connected to the
wireless network.
Print the WLAN Report to check the error code on the printed report.
Wireless
If you have checked and tried all of the above, but your Brother machine still cannot print and scan, uninstall the
Brother software and drivers and reinstall them.
Related Information
•
•
•
Use the Network Connection Repair Tool (Windows
•
Wireless LAN Report Error Codes
•
Check Network Devices Using the Ping Command
•
I Want to Check that My Network Devices are Working Correctly
446
Содержание DCP-J772DW
Страница 15: ...Related Information Introduction to Your Brother Machine Near Field Communication NFC 8 ...
Страница 20: ... Error and Maintenance Messages 13 ...
Страница 27: ...Home Paper Handling Paper Handling Load Paper Load Documents 20 ...
Страница 33: ... Change the Check Paper Size Setting Choose the Right Print Media Change the Paper Size and Paper Type 26 ...
Страница 39: ... Choose the Right Print Media Change the Paper Size and Paper Type 32 ...
Страница 53: ... Load Envelopes in the Paper Tray Load Paper in the Manual Feed Slot 46 ...
Страница 63: ...Home Print Print Print from Your Computer Windows Print from Your Computer Mac 56 ...
Страница 66: ... Print Settings Windows 59 ...
Страница 86: ... Change the Default Print Settings Windows Change the Print Setting Options When Having Printing Problems 79 ...
Страница 109: ...Related Information Scan Using the Scan Button on Your Brother Machine 102 ...
Страница 160: ... WIA Driver Settings Windows 153 ...
Страница 179: ...Related Information Copy 172 ...
Страница 191: ... Cancel a Broadcast in Progress Set up Groups for Broadcasting Enter Text on Your Brother Machine 184 ...
Страница 259: ...Home Fax PC FAX PC FAX PC FAX for Windows PC FAX for Mac 252 ...
Страница 263: ...Related Information PC FAX Overview Windows 256 ...
Страница 280: ...Related Information Run Brother s PC FAX Receive on Your Computer Windows 273 ...
Страница 328: ...Home Network Advanced Network Features Advanced Network Features Print the Network Configuration Report 321 ...
Страница 335: ...Home Security Security Lock the Machine Settings 328 ...
Страница 351: ...Related Information Set Up Brother Web Connect 344 ...
Страница 373: ...Related Information Before Using Google Cloud Print Set the Date and Time 366 ...
Страница 456: ... My Brother Machine Cannot Print Scan or PC FAX Receive over the Network 449 ...
Страница 468: ...Related Information Clean Your Brother Machine Telephone and Fax problems Other Problems 461 ...
Страница 471: ... Clean the Print Head from Your Brother Machine 464 ...
Страница 477: ...Related Information Clean Your Brother Machine Paper Handling and Printing Problems 470 ...
Страница 491: ...Related Information Check Your Brother Machine 484 ...
Страница 496: ...Related Information Routine Maintenance Replace the Ink Cartridges 489 ...
Страница 558: ...Visit us on the World Wide Web www brother com UK Version 0 ...