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Troubleshooting and routine maintenance

55

C

Error and maintenance messages

C

As with any sophisticated office product, errors may occur and consumable items may need to be 
replaced. If this happens, your machine identifies the error or required routine maintenance and 
shows the appropriate message. The most common error and maintenance messages are shown 
below.

You can clear most errors and perform routine maintenance messages by yourself. If you need 
more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://solutions.brother.com/.

Error Message

Cause

Action

Belt End Soon

The belt unit is near the end of its 
life.

Buy a new belt unit before you get a 

Replace Belt

 message.

Calibrate

Calibration failed.

Press 

Mono Start

 or 

Colour Start

 and try it 

again.

„

Turn off the machine. Wait a few 
seconds, then turn it on again.

„

Identify the colour causing the problem 
and put in a new drum unit. (See 

Replacing the drum units

 on page 86.) 

To identify the colour of the drum unit, 
visit us at http://solutions.brother.com/ to 
view our FAQs and troubleshooting tips.

„

Put in a new belt unit. (See 

Replacing the 

belt unit

 on page 89.)

„

Put in a waste toner box. (See 

Replacing 

the waste toner box

 on page 93.)

„

If the problem continues, call your dealer 
or Brother Customer Service.

Cartridge Error 
Put the Black (K) 
Toner Cartridge back
in.

1

1

The colour of the 
problem toner 
cartridge is shown in 
the message.

The toner cartridge is not installed 
correctly.

Take out the drum unit and toner cartridge 
assembly for the toner colour that is 
indicated on the LCD. Remove the toner 
cartridge and then re-install it in the drum. 
Put the drum unit and toner cartridge 
assembly back into the machine again.

Содержание DCP-19010CN

Страница 1: ...USER S GUIDE DCP 9010CN Version 0 UK IRE ...

Страница 2: ...ent record of your purchase in the event of theft fire or warranty service Register your product on line at http www brother com registration By registering your product with Brother you will be recorded as the original owner of the product Your registration with Brother may serve as confirmation of the purchase date of your product should you lose your receipt and may support an insurance claim b...

Страница 3: ...of this manual and the specifications of this product are subject to change without notice Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages including consequential caused by reliance on the materials presented including but not limited to typographical and other errors relating to the publica...

Страница 4: ...uments 9 Loading paper and print media 9 Loading paper in the standard paper tray 9 Loading paper in the manual feed slot 11 Unprintable area 15 Acceptable paper and other print media 16 Recommended paper and print media 16 Type and size of paper 16 Handling and using special paper 18 Loading documents 21 Using the automatic document feeder ADF 21 Using the scanner glass 22 3 General Setup 23 Pape...

Страница 5: ...ies using the ADF 29 Adjusting Contrast Colour and Brightness 30 Making N in 1 copies page layout 31 Out of memory message 32 Section III Software 5 Software and Network features 34 How to read the HTML User s Guide 34 Windows 34 Macintosh 34 Section IV Appendixes A Safety and legal 36 Choosing a location 36 To use the machine safely 37 Important safety instructions 37 Libtiff Copyright and Licens...

Страница 6: ...to Registration 76 Manual Registration 76 Replacing the consumable items 77 Replacing a Toner cartridge 79 Drum units 84 Replacing the belt unit 89 Replacing the waste toner box 93 Replacing periodic maintenance parts 98 Machine Information 98 Checking the Serial Number 98 Checking the Page Counters 98 User Settings List 98 Network Configuration List 99 Checking the remaining life of parts 99 Rese...

Страница 7: ...v E Specifications 113 General 113 Print media 115 Copy 116 Scan 117 Print 118 Interfaces 119 Computer requirements 120 Consumable items 121 Ethernet wired network 122 F Glossary 124 G Index 125 ...

Страница 8: ...vi ...

Страница 9: ...Section I General I General information 2 Loading paper and documents 9 General Setup 23 ...

Страница 10: ...c Courier New Courier New font identifies the messages shown on the LCD of the machine WARNING Warnings tell you what to do to prevent possible personal injury CAUTION Cautions specify procedures you must follow or avoid to prevent possible minor injuries IMPORTANT IMPORTANT describes procedures you must follow or avoid to prevent possible machine problems or damage to other objects Electrical Haz...

Страница 11: ...e Brother CD ROM labelled Windows into your CD ROM drive b If the language selection screen appears click your language c If the model name screen appears click your model name The CD ROM main menu will appear If this window does not appear use Windows Explorer to find and run the start exe program from the root directory of the Brother CD ROM d Click Documentation e Click the documentation you wa...

Страница 12: ...ormation about network setup please see the Network User s Guide Viewing documentation Macintosh 1 a Turn on your Macintosh Insert the Brother CD ROM labelled Macintosh into your CD ROM drive b The following window will appear c Double click the Documentation icon d Double click your language folder e Double click top html to view the User s Guide Software User s Guide and Network User s Guide in ...

Страница 13: ...nd basic setup instructions in the Quick Setup Guide For more information about network setup please see the Network User s Guide Accessing Brother Support For Windows 1 You can find all the contacts you will need such as Web support Brother Solutions Center and on the Brother CD ROM Click Brother Support on the main menu The following screen will appear To access our website http www brother com ...

Страница 14: ...igit password For details about using the Secure key see the Software User s Guide on the CD ROM Job Cancel Cancels a programmed print job and clears it from the machine s memory To cancel multiple print jobs hold down this key until the LCD shows Job Cancel All 2 Data LED The LED will flash depending on the machine status 3 Error LED Blinks in orange when the LCD displays an error or an important...

Страница 15: ...oll through the menus and options 6 Numeric keys Use these keys to enter text 7 Stop Exit Stops an operation or exits from a menu 8 Start Colour Lets you start making copies in full colour Mono Lets you start making copies in black and white 9 Scan Scan Puts the machine in Scan mode For details about scanning see the Software User s Guide on the CD ROM 10 Menu Lets you access the Menu to program y...

Страница 16: ...e Status Description Ready Mode The machine is ready to print in sleep mode there is no print data or the power switch is off Green blinking Receiving Data The machine is either receiving data from the computer processing data in memory or printing data Green Data Remaining in Memory Print data remains in the machine memory ...

Страница 17: ...anel buttons Loading paper in the standard paper tray 2 Printing on plain paper thin paper or recycled paper from the paper tray 2 a Pull the paper tray completely out of the machine b While pressing the green paper guide release lever 1 slide the paper guides to fit the paper size you are loading in the tray Make sure that the guides are firmly in the slots Note For Legal and Folio size paper pre...

Страница 18: ... IMPORTANT Make sure the paper guides touch the sides of the paper so it will feed correctly If you do not do this it may cause damage to your machine e Put the paper tray firmly back in the machine Make sure that it is completely inserted into the machine f Lift up the support flap 1 to prevent paper from sliding off the face down output tray or remove each page as soon as it comes out of the mac...

Страница 19: ...ed slot 2 Before loading press the corners and sides of the envelopes to make them as flat as possible Note The machine automatically turns on the Manual Feed mode when you put paper in the manual feed slot a Lift up the support flap 1 to prevent paper from sliding off the face down output tray or remove each page as soon as it comes out of the machine b Open the manual feed slot cover c Using bot...

Страница 20: ...ght paper path from the manual feed slot through to the back of the machine Use this paper feed and output method when you want to print on thick paper labels envelopes or paper that is smaller than 105 148 mm or A6 size Note Remove each printed sheet or envelope immediately to prevent a paper jam The machine automatically turns on the Manual Feed mode when you put paper in the manual feed slot a ...

Страница 21: ...the manual feed slot paper guides to the width of the paper that you are going to use e Using both hands put one sheet of paper or one envelope in the manual feed slot until the front edge of the paper or envelope touches the paper feed roller When you feel the machine pull in the paper let go ...

Страница 22: ...n the manual feed slot at any one time as it may cause a jam Pull the paper out completely when you retry putting the paper into the manual feed slot If you put paper or other print media in the manual feed slot before the machine is in the Ready mode an error may occur and the machine will stop printing To easily remove a small printout from the output tray lift up the scanner by using both hands...

Страница 23: ...a computer 2 When using the printer driver the printable area is smaller than the paper size as shown below Note The area that cannot be printed on may vary depending on the paper size and the printer driver you are using The unprintable area shown above is for A4 size paper Usage Document Size Top 1 Bottom 1 Left 2 Right 2 Copy Letter 4 mm 4 mm A4 4 mm 3 mm Portrait Landscape Windows printer driv...

Страница 24: ...ng paper Type and size of paper 2 The machine loads paper from the installed standard paper tray or manual feed slot Standard paper tray 2 Since the standard paper tray is a universal type you can use any of the paper sizes one paper type and size at a time listed in the table in Paper capacity of the paper trays on page 17 The standard paper tray can hold up to 250 sheets of A4 Letter Legal or Fo...

Страница 25: ... Thin paper and Recycled paper up to 250 80 g m2 Manual feed slot Manual Feed Width 76 2 to 220 mm Length 116 to 406 4 mm Plain paper Thin paper Thick paper Thicker paper Bond paper Recycled paper Envelopes and Labels 1 sheet 80 g m2 1 Envelope Basis weight 75 90 g m2 Thickness 80 110 µm Roughness Higher than 20 sec Stiffness 90 150 cm3 100 Grain direction Long grain Volume resistivity 10e9 10e11 ...

Страница 26: ...200 degrees centigrade If you use bond paper paper having a rough surface or paper that is wrinkled or creased the paper may exhibit degraded performance Types of paper to avoid 2 IMPORTANT Some types of paper may not perform well or may cause damage to your machine DO NOT use paper that is highly textured that is extremely smooth or shiny that is curled or warped 1 2 mm or greater curl may cause ...

Страница 27: ...tly irregularly cut or folded envelopes may cause paper jams Envelopes should consist of two layers of paper in the area circled in the figure below 1 Feeding direction Envelope joints that are sealed by the manufacturer should be secure We recommend that you do not print within 15 mm of the edges of envelopes Types of envelopes to avoid 2 IMPORTANT DO NOT use envelopes that are damaged curled wri...

Страница 28: ...achine because the label stock may stick to the drum unit or rollers and cause jams and print quality problems No adhesive should be exposed between the labels Labels should be arranged so that they cover the entire length and width of the sheet Using labels with spaces may result in labels peeling off and causing serious jams or print problems All labels used in this machine must be able to withs...

Страница 29: ...paper or fabric To avoid damaging your machine while using the ADF DO NOT pull on the document while it is feeding Note To scan documents that are not suitable for the ADF see Using the scanner glass on page 22 Make sure documents with correction fluid or written with ink are completely dry a Unfold the ADF document output support flap 1 and the ADF support flap 2 b Fan the pages well c Place your...

Страница 30: ...15 9 mm wide and 297 mm long Note To use the scanner glass the ADF must be empty a Lift the document cover b Using the document guidelines on the left and top place the document face down in the upper left corner of the scanner glass c Close the document cover IMPORTANT If the document is a book or is thick do not slam the cover or press on it ...

Страница 31: ...olio When you change the size of paper in the tray you will also need to change the setting for paper size at the same time so your machine can fit the document a Press Menu 1 1 2 b Press a or b to choose A4 Letter Legal Executive A5 A5 L A6 B5 B6 or Folio Press OK c Press Stop Exit Volume settings 3 Beeper volume 3 When the beeper is on the machine will beep when you press a key or make a mistake...

Страница 32: ...e how long the machine must be idle before it goes into sleep mode When the machine receives computer data or makes a copy the timer will be reset The default setting is 005 minutes While the machine is in sleep mode the LCD will display Sleep When printing or copying in sleep mode there will be a short delay while the fuser warms up a Press Menu 1 3 2 b Enter the length of time the machine is idl...

Страница 33: ...Section II Copy II Making copies 26 ...

Страница 34: ...your document b Use the numeric keys to enter the number of copies up to 99 c Press Mono Start or Colour Start Note To sort your copies see Sorting copies using the ADF on page 29 If the LCD shows Please Wait and the machine stops copying while you are making multiple copies please wait for 30 to 40 seconds until the machine finishes the colour registrations and cleaning process of the belt unit S...

Страница 35: ...r reduce the next copy follow the instructions below a Load your document b Use the numeric keys to enter the number of copies up to 99 c Press Enlarge Reduce d Do one of the following Press a or b to choose the enlargement or reduction ratio you want Press OK Press a or b to choose Custom 25 400 Press OK Use the numeric keys to enter an enlargement or reduction ratio from 25 to 400 For example pr...

Страница 36: ...e Press a or b then press OK Press a or b then press OK Stack Sort appears when the document is in the ADF Stack Sort 29 Brightness b onnnn a b nonnn a b nnonn a b nnnon a b nnnno a 30 Contrast b onnnn a b nonnn a b nnonn a b nnnon a b nnnno a 30 Page Layout Off 1 in 1 2 in 1 P 2 in 1 L 4 in 1 P 4 in 1 L 31 The factory settings are shown in Bold with an asterisk ...

Страница 37: ...o enter the number of copies up to 99 c Press Quality d Press a or b to choose Auto Photo or Text Press OK e Press Mono Start or Colour Start To change the default setting follow the steps below a Press Menu 2 1 b Press a or b to choose the copy quality Press OK c Press Stop Exit Sorting copies using the ADF4 You can sort multiple copies Pages will be stacked in the order 1 2 3 1 2 3 1 2 3 and so ...

Страница 38: ...rker or lighter To temporarily change the copy brightness setting follow the steps below a Load your document b Use the numeric keys to enter the number of copies up to 99 c Press Options Press a or b to choose Brightness Press OK d Press a to make a lighter copy or press b to make a darker copy Press OK e Press Mono Start or Colour Start To change the default setting follow the steps below a Pres...

Страница 39: ...ose 2 in 1 P 2 in 1 L 4 in 1 P 4 in 1 L or Off 1 in 1 Press OK e Press Mono Start or Colour Start to scan the page If you placed the document in the ADF the machine scans the pages and starts printing If you are using the scanner glass go to step f f After the machine scans the page press 1 to scan the next page Next Page 1 Yes 2 No g Put the next page on the scanner glass Press OK Repeat steps f ...

Страница 40: ...ll guide you through the next step If you get an Out of Memory message while scanning a subsequent page you will have the option to press Mono Start or Colour Start to copy the pages scanned so far or to press Stop Exit to cancel the operation To gain extra memory Add optional memory See Memory board on page 41 ...

Страница 41: ...Section III Software III Software and Network features 34 ...

Страница 42: ...ows 5 Note If you have not installed the software see Viewing documentation Windows on page 3 a From the Start menu point to Brother DCP 9010CN from the programs group then click User s Guides in HTML format b Click on the manual you want SOFTWARE USER S GUIDE or NETWORK USER S GUIDE from the Top Menu c Click the heading you would like to view from the list at the left of the window Macintosh 5 a ...

Страница 43: ...Section IV Appendixes IV Safety and legal 36 Options 41 Troubleshooting and routine maintenance 43 Menu and features 105 Specifications 113 Glossary 124 ...

Страница 44: ...heat open flames salty or corrosive gasses moisture or dust DO NOT place the machine near heaters air conditioners refrigerators water or chemicals CAUTION Avoid placing your machine in a high traffic area Avoid placing your machine on a carpet DO NOT connect your machine to electrical sockets controlled by wall switches or automatic timers or to the same circuit as large appliances that might dis...

Страница 45: ...within the range indicated on the rating label DO NOT connect it to a DC power source or inverter If you are not sure contact a qualified electrician 8 This product is equipped with a 3 wire grounded plug This plug will only fit into a grounded power outlet This is a safety feature If you are unable to insert the plug into the outlet call your electrician to replace your obsolete outlet DO NOT def...

Страница 46: ...will often require extensive work by a qualified technician to restore the product to normal operation If the product has been dropped or the casing has been damaged If the product exhibits a distinct change in performance indicating a need for service 16 To protect your product against power surges we recommend the use of a power protection device Surge Protector 17 To reduce the risk of fire ele...

Страница 47: ...ny advertising or publicity relating to the software without the specific prior written permission of Sam Leffler and Silicon Graphics THE SOFTWARE IS PROVIDED AS IS AND WITHOUT WARRANTY OF ANY KIND EXPRESS IMPLIED OR OTHERWISE INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL...

Страница 48: ...e United States and other countries Apple Macintosh Safari and TrueType are trademarks of Apple Inc registered in the United States and other countries Intel and Pentium are trademarks of Intel Corporation in the U S and other countries AMD is a trademark of Advanced Micro Devices Inc PowerPC is a registered trademark of IBM in the United States and or other countries Epson is a registered tradema...

Страница 49: ...M 2 Bank You can find more information about memory modules on this website http www buffalo technology com Note There might be some SO DIMMs that will not work with the machine For more information contact your Brother dealer Installing extra memory B a Turn off the machine s power switch b Disconnect the interface cable from the machine and then unplug the power cord from the electrical socket N...

Страница 50: ...to place 2 f Put the metal 2 and then the plastic 1 SO DIMM covers back on g Plug the machine s power cord back into the electrical socket first and then connect the interface cable h Turn on the machine s power switch Note To make sure that you have installed the SO DIMM correctly you can print the user settings page that shows the current memory size See User Settings List on page 98 1 2 1 2 ...

Страница 51: ...nd the power switch is turned on Check that the toner cartridge and drum unit are installed correctly See Replacing the drum units on page 86 Check the interface cable connection on both the machine and your computer See the Quick Setup Guide Check that the correct printer driver has been installed and chosen Check to see if the LCD is showing an error message See Error and maintenance messages on...

Страница 52: ... it from the memory it may produce an incomplete printout Scanning difficulties Difficulties Suggestions TWAIN errors appear while scanning Make sure that the Brother TWAIN driver is chosen as the primary source In PaperPort 11SE click File Scan or Get Photo and choose the Brother TWAIN driver OCR does not work Try increasing the scanning resolution Network scanning does not work See Network diffi...

Страница 53: ... menu of your application See your application s manual for more information What paper can I use You can use thin paper plain paper thick paper bond paper recycled paper envelopes and labels that are made for laser machines For details see Acceptable paper and other print media on page 16 There is a paper jam Clear the jammed paper See Paper jams on page 61 Print quality difficulties Difficulties...

Страница 54: ...2 a Click the Start button Control Panel Network and Internet Connections and then Windows Firewall Make sure that Windows Firewall on the General tab is set to On b Click the Advanced tab and Settings c Click the Add button d To add port 54925 for network scanning enter the information below 1 In Description of service Enter any description for example Brother Scanner 2 In Name or IP address for ...

Страница 55: ... then click OK h If you still have trouble with your network connection such as network scanning or printing check File and Printer Sharing box in the Exceptions tab and then click OK Your computer cannot find your machine Windows The firewall setting on your PC may be rejecting the necessary network connection For details see the instructions above Macintosh Re select your machine in the Device S...

Страница 56: ...e print problem To identify which drum needs to be replaced please visit us at http solutions brother com to view our FAQs and troubleshooting tips Colours are light or unclear on the whole page Make sure Toner Save mode is off in the control panel of the machine or the printer driver Make sure that you choose the proper media type in the printer driver or in the machine s Paper Type menu setting ...

Страница 57: ... light background Wipe the windows of all four LED heads with a dry lint free soft cloth See Cleaning the LED heads on page 68 Examples of poor print quality Recommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 01234...

Страница 58: ...0 mm Identify the colour causing the problem and put in a new toner cartridge See Replacing a Toner cartridge on page 79 You may only need to replace one toner cartridge to solve the print problem To identify which toner cartridge needs to be replaced please visit us at http solutions brother com to view our FAQs and troubleshooting tips Examples of poor print quality Recommendation ABCDEFGHIJKLMN...

Страница 59: ...Colour check box of the printer driver See Basic tab for Windows printer driver Advanced tab for Macintosh printer driver or Printer Features for Macintosh BR Script printer driver in the Software User s Guide on the CD ROM If shaded areas look dull remove the check from the Improve Grey Colour check box If a printed black graphic is too light choose Enhance Black Printing mode in the printer driv...

Страница 60: ...m To identify which toner cartridge needs to be replaced please visit us at http solutions brother com to view our FAQs and troubleshooting tips Identify the colour that is uneven and put in a new drum unit See Replacing the drum units on page 86 You may only need to replace one drum unit to solve the print problem To identify which drum needs to be replaced please visit us at http solutions broth...

Страница 61: ...print media on page 16 and Basic tab in the Software User s Guide on the CD ROM Make sure that two grey levers inside the back cover are in the up position Choose Improve Toner Fixing mode in the printer driver See Other Print Options For Windows printer driver Advanced options For Windows BR Script printer driver Print Settings For Macintosh printer driver or Printer Features For Macintosh BR Scr...

Страница 62: ...xposed to avoid high temperatures and high humidity Uneven density or faded Fully open the top cover and then close it again Envelope creases Make sure that the envelope levers are pulled down when you are printing envelopes Examples of poor print quality Recommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz...

Страница 63: ...ess Mono Start or Colour Start and try it again Turn off the machine Wait a few seconds then turn it on again Identify the colour causing the problem and put in a new drum unit See Replacing the drum units on page 86 To identify the colour of the drum unit visit us at http solutions brother com to view our FAQs and troubleshooting tips Put in a new belt unit See Replacing the belt unit on page 89 ...

Страница 64: ...rror The DIMM is not installed correctly Or the DIMM is broken Turn off the machine Re install the DIMM correctly Wait a few seconds and then turn it on again If this error message appears again replace the DIMM with a new one See Installing extra memory on page 41 Document Jam The document was not inserted or fed correctly or the document scanned from the ADF was too long See Document jams on pag...

Страница 65: ... in the manual feed slot Remove the paper and load it again Then press Mono Start or Colour Start If the problem is not solved the paper pick up roller may be stained Clean the paper pickup roller See Cleaning the paper pick up rollers on page 75 No Toner The toner cartridge or the drum unit and toner cartridge assembly is not installed correctly Re install the toner cartridge or the drum unit tha...

Страница 66: ...nit on page 89 If the problem continues call your Brother dealer Replace Belt It is time to replace the belt unit Replace the belt unit See Replacing the belt unit on page 89 Replace Drums It is time to replace the drum units Replace the drum units See Replacing the drum units on page 86 The drum unit counter was not reset when a new drum was installed Reset the drum unit counter See Resetting the...

Страница 67: ...d pages Leave the back cover open and press Mono Start or Colour Start Size mismatch The paper in the tray is not the correct size Load the correct size of paper in the tray and set the Paper Size Menu 1 1 2 See Paper Size on page 23 Small paper The paper size defined in the printer driver requires the back cover to be open Open the back cover back output tray and press Mono Start or Colour Start ...

Страница 68: ...not jammed b Open the ADF cover c Pull the jammed document out to the left d Close the ADF cover e Press Stop Exit Document is jammed under the document cover C a Take out any paper from the ADF that is not jammed b Lift the document cover c Pull the jammed document out to the right d Close the document cover e Press Stop Exit Document is jammed at the output tray C a Take out any paper from the A...

Страница 69: ...op cover and fuser cover firmly to reset the machine Note The LCD names for the paper trays are as follows Standard paper tray Tray Manual Feed Slot Manual Feed Paper is jammed in the Paper Tray C If the LCD shows Jam Tray follow these steps a Pull the paper tray completely out of the machine b Use both hands to slowly pull out the jammed paper IMPORTANT If the paper cannot easily be removed in th...

Страница 70: ...the standard paper tray on page 9 d Put the paper tray firmly back in the machine e Press Mono Start or Colour Start to resume printing Paper is jammed at the output paper tray C When the paper is jammed at the output paper tray follow these steps a Open the scanner using both hands Note When the top cover is open you cannot open the scanner b Press down the green lever and remove the paper c Push...

Страница 71: ...UTION HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait at least 10 minutes for the machine to cool down before attempting to clear the paper jam c Push down and pull the green tabs at the left and right hand sides toward you and fold down the fuser cover 1 d Using both hands gently pull the jammed paper out of the fuser unit e Close the...

Страница 72: ...paper jam IMPORTANT When the scanner is open you cannot open the top cover c Take out all the drum unit and toner cartridge assemblies Repeat this for all the drum unit and toner cartridge assemblies IMPORTANT We recommend that you place the drum unit and toner cartridge assemblies on a clean flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or sca...

Страница 73: ... unit and toner cartridge assembly into the machine Make sure that you match the toner cartridge colour to the same colour label on the machine Repeat this for all the drum unit and toner cartridge assemblies C Cyan M Magenta Y Yellow K Black f Close the top cover g Plug the machine s power cord back into the electrical socket first and reconnect all cables Turn on the machine K Y M C ...

Страница 74: ...e of the machine DO NOT use any flammable substances spray or organic solvent liquids containing alcohol ammonia to clean the inside or outside of the machine Doing this may cause a fire or electrical shock For more information see Important safety instructions on page 37 Be careful not to inhale toner Cleaning the outside of the machine C a Turn off the machine Disconnect all cables and then unpl...

Страница 75: ...surface 2 and scanner glass 3 underneath it with a soft lint free cloth moistened with water c In the ADF unit clean the white bar 1 and the scanner glass strip 2 underneath it with a soft lint free cloth moistened with water d Plug the machine s power cord back into the electrical socket first and reconnect all cables Turn on the machine Note In addition to cleaning the scanner glass and glass st...

Страница 76: ...he LED heads with your fingers a Before you clean the inside of the machine turn off the machine Unplug the power cord from the electrical socket b Fully open the top cover by lifting up on the handle 1 IMPORTANT When the scanner is open you cannot open the top cover c Wipe the windows of the LED heads 1 with a dry lint free cloth Be careful not to touch the windows of the LED heads 1 with your fi...

Страница 77: ...toner cartridge assemblies IMPORTANT We recommend that you place the drum unit and toner cartridge assembly on a clean flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration d Clean the primary corona wire inside the drum unit ...

Страница 78: ...se the top cover of the machine h Plug the machine s power cord back into the electrical socket first and then reconnect all cables Turn on the machine Cleaning the drum unit C Small spots on the printed pages C If your printout has any small white or coloured spots follow the steps below to solve the problem a Open the manual feed slot cover b Using both hands slide the manual feed slot paper gui...

Страница 79: ...one time as it may cause a jam If you put paper in the manual feed slot before the machine is in the Ready mode an error may occur and the machine will stop printing d Make sure that the machine is in the Ready mode Press Menu 3 8 Drum Cleaning Press Start e Press Mono Start or Colour Start The machine will pull in the piece of paper and start cleaning the drum unit Drum Cleaning Please Wait f Whe...

Страница 80: ...to identify the colour causing the problem The colour of the spots is the colour of the drum you should clean For example if the spots are cyan you should clean the drum for cyan Take out the drum unit and toner cartridge assembly of the colour causing the problem IMPORTANT We recommend that you place the drum unit and toner cartridge assembly on a clean flat surface with a sheet of disposable pap...

Страница 81: ...old water at once e Put the print sample in front of the drum unit and find the exact position of the poor print f Turn the drum unit gear by hand while looking at the surface of the OPC drum 1 g When you have found the mark on the drum that matches the print sample wipe the surface of the OPC drum with a dry cotton swab until the dust or glue on the surface comes off IMPORTANT DO NOT clean the su...

Страница 82: ...om the drum unit i Slide each drum unit and toner cartridge assembly into the machine Make sure that you match the toner cartridge colour to the same colour label on the machine C Cyan M Magenta Y Yellow K Black j Close the top cover of the machine k Plug the machine s power cord back into the electrical socket first and then reconnect all cables Turn on the machine h K Y M C ...

Страница 83: ...two pick up rollers 1 inside of the machine to remove dust e Put the paper tray back in the machine f Plug the machine s power cord back into the electrical socket Turn on the machine Calibration C The output density for each colour may vary depending on the environment the machine is in such as temperature and humidity Calibration helps you to improve the colour density a Press Menu 3 5 b Press a...

Страница 84: ...e the auto registration feature to correct the problem a Press Menu 3 6 1 b To start press 1 To exit press 2 c Press Stop Exit Frequency C You can set the machine to carry out auto registration regularly and also how often it occurs a Press Menu 3 6 2 b Press a or b to choose Low Medium High or Off Press OK c Press Stop Exit Manual Registration C If colour still appears incorrectly after auto regi...

Страница 85: ... 4pc Drum Set 6 Contains 1pc Black Drum Unit 7 Contains 1pc Colour Drum Unit You will need to replace certain parts and clean the machine regularly LCD messages Consumable item to replace Approximate life How to replace Model name Toner Low Prepare New X Toner Cartridge Toner cartridge X Cyan Magenta Yellow Black Black 2 200 pages 1 2 Cyan Magenta Yellow 1 400 pages 1 2 See page 79 TN 230BK TN 230...

Страница 86: ...m to replace Approximate life How to replace Model name Replace Toner Toner cartridge Black 2 200 pages 1 2 Cyan Magenta Yellow 1 400 pages 1 2 See page 79 TN 230BK TN 230C TN 230M TN 230Y Replace Drums 4 Drum units 15 000 pages 1 3 4 See page 86 DR 230CL 5 Replace Drum X 1 Drum unit X C M Y K C Cyan M Magenta Y Yellow K Black 15 000 pages 1 3 4 See page 86 DR 230CL BK 6 DR 230CL CMY 7 Drum Error ...

Страница 87: ...ly 1 000 pages 1 When a toner cartridge is running low the LCD shows Toner Low 1 Approx cartridge yield is declared in accordance with ISO IEC 19798 Note It is a good idea to keep a new toner cartridge ready for use when you see the Toner Low warning To ensure high quality printing we recommend that use only Genuine Brother Brand toner cartridges When you want to buy toner cartridges please call y...

Страница 88: ...ever 1 and take the toner cartridge out of the drum unit WARNING DO NOT put a toner cartridge into a fire It could explode resulting in injuries DO NOT use cleaning materials that contain ammonia alcohol any type of spray or any type of flammable substance to clean the inside or outside of the machine Doing this may cause a fire or electrical shock See Routine maintenance on page 66 for how to cle...

Страница 89: ...lity problems DO NOT touch the shaded parts shown in the illustrations Note Be sure to seal up the toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge Discard used consumable items according to local regulations If you choose not to return your used consumable please discard the used consumable according to local regulations keeping it separate from d...

Страница 90: ...TANT Brother machines are designed to work with toner of a particular specification and will work to a level of optimum performance when used with genuine Brother toner cartridges TN 230BK TN 230C TN 230M TN 230Y Brother cannot guarantee this optimum performance if toner or toner cartridges of other specifications are used Brother does not therefore recommend the use of cartridges other than genui...

Страница 91: ...ntil you hear it lock into place Note Make sure that you put in the toner cartridge correctly or it may separate from the drum unit i Slide the drum unit and toner cartridge assembly into the machine Make sure that you match the toner cartridge colour to the same colour label on the machine C Cyan M Magenta Y Yellow K Black h K Y M C ...

Страница 92: ...rotate in unison during the various stages of operation even if you are only printing in one colour and because damage to a single drum unit is not likely you will need to replace all of the drums at once We have no control over the many factors that determine the actual drum life therefore we cannot guarantee a minimum number of pages that will be printed by your drum The printer should be used o...

Страница 93: ... and have it ready before you get a Replace Drums message During the normal lifespan of a drum kit the Drum End Soon X message will not appear The message will only refer to a specific drum if a single unit has been replaced previously due to damage or error Replace Drums messages C When the following message appears on the LCD you need to replace the drum kit Replace Drums Drum Error 1 Only the c...

Страница 94: ...oving the drum unit handle it carefully because it may contain toner If toner scatters on your hands or clothes wipe or wash it off with cold water at once Every time you replace the drum unit clean the inside of the machine See Routine maintenance on page 66 a Turn off the machine Unplug the power cord from the electrical socket b Fully open the top cover by lifting up on the handle 1 IMPORTANT W...

Страница 95: ...erneath it in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration Handle the toner cartridge carefully If toner scatters on your hands or clothes wipe or wash it off with cold water at once To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations Note Be sure to s...

Страница 96: ...artridge firmly into the new drum unit until you hear it lock into place IMPORTANT Make sure that you put in the toner cartridge correctly or it may separate from the drum unit g Slide the drum unit and toner cartridge assembly into the machine Make sure that you match the toner cartridge colour to the same colour label on the machine C Cyan M Magenta Y Yellow K Black h Close the top cover of the ...

Страница 97: ...ely 50 000 A4 or Letter size single sided pages Belt End Soon message C Belt End Soon If the LCD shows Belt End Soon it means the belt unit is near the end of its life Buy a new belt unit and have it ready before you get a Replace Belt message Replace Belt message C When the following message appears on the LCD you need to replace the belt unit Replace Belt IMPORTANT DO NOT touch the surface of th...

Страница 98: ...per or cloth underneath it in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration Handle the toner cartridge carefully If toner scatters on your hands or clothes wipe or wash it off with cold water at once To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations ...

Страница 99: ...ng and routine maintenance 91 C d Hold the green handle of the belt unit and lift the belt unit up then pull it out IMPORTANT To avoid print quality problems DO NOT touch the shaded parts shown in the illustration h ...

Страница 100: ... unit and toner cartridge assembly into the machine Make sure that you match the toner cartridge colour to the same colour label on the machine Repeat this for all the drum unit and toner cartridge assemblies C Cyan M Magenta Y Yellow K Black g Close the top cover of the machine h K Y M C ...

Страница 101: ...pages WT Box End Soon message C WT Box End Soon If the LCD shows WT Box End Soon it means the waste toner box is near the end of its life Buy a new waste toner box and have it ready before you get a Replace WT Box message Replace WT Box message C When the following message appears on the LCD you need to replace the waste toner box Replace WT Box IMPORTANT DO NOT reuse the waste toner box WARNING D...

Страница 102: ...per or cloth underneath it in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration Handle the toner cartridge carefully If toner scatters on your hands or clothes wipe or wash it off with cold water at once To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations ...

Страница 103: ...ng and routine maintenance 95 C d Hold the green handle of the belt unit and lift the belt unit up then pull it out IMPORTANT To avoid print quality problems DO NOT touch the shaded parts shown in the illustration h ...

Страница 104: ... replacement waste toner boxes f Hold the green handle of the waste toner box and remove the waste toner box from the machine CAUTION Handle the waste toner box carefully in case you accidentally spill or scatter toner If toner scatters on your hands or clothes wipe or wash it off with cold water at once Note Discard the used waste toner box according to local regulations keeping it separate from ...

Страница 105: ...t in the machine i Slide each drum unit and toner cartridge assembly into the machine Make sure that you match the toner cartridge colour to the same colour label on the machine Repeat this for all the drum unit and toner cartridge assemblies C Cyan M Magenta Y Yellow K Black j Close the top cover of the machine h K Y M C ...

Страница 106: ...C You can see the machine s Serial Number on the LCD a Press Menu 5 1 b Press Stop Exit Checking the Page Counters C You can see the machine s Page Counters for copies printed pages reports and lists or a summary total a Press Menu 5 2 b Press a or b to see Total List Copy or Print c Press Stop Exit User Settings List C You can print a list of the settings you programmed a Press Menu 5 3 Machine I...

Страница 107: ...You can see the machine s parts life on the LCD a Press Menu 5 5 Machine Info 5 Parts Life b Press a or b to choose 1 Drum 2 Belt Unit 3 PF Kit or 4 Fuser Press OK c Press Stop Exit Reset functions C The following reset functions are available 1 Network You can reset the print server back to its default factory settings such as the password and IP address information 2 All Settings You can reset a...

Страница 108: ...you transport the machine use the packing materials that came with your machine If you do not pack the machine correctly you could void your warranty CAUTION When shipping the machine each drum unit toner cartridge assembly and the waste toner box must be removed from the machine and put in a plastic bag Failure to remove these items and put them in plastic bags before shipping may cause severe da...

Страница 109: ...fully cooled down by leaving it disconnected from the power for at least 30 minutes before packing a Turn off the machine b Unplug all the cables and AC power cord from the machine c Fully open the top cover and take out all the drum unit and toner cartridge assemblies CAUTION DO NOT touch the shaded parts shown in the illustrations d Attach the protective cover to each of the drum unit and toner ...

Страница 110: ...ifting the belt unit up and out of the machine g Remove the waste toner box from the machine and then put it in a plastic bag and seal the bag completely h Reinstall the belt unit back in the machine i Reinstall the original packing material into the machine h h ...

Страница 111: ...ne into the plastic bag m Put the machine and the Styrofoam pieces into the carton Match the front side of the machine to the FRONT mark on the Styrofoam pieces Put the Styrofoam pieces for the drum unit and toner cartridge assemblies on the top of the machine n Put the power cord and the three remaining drum unit and toner cartridge assemblies into the Styrofoam pieces as shown in the illustratio...

Страница 112: ...104 o Put the four carton trays on the top p Close the carton and tape it shut ...

Страница 113: ...ons Press Menu followed by the menu numbers to program your machine For example to set Beeper volume to Low a Press Menu 1 2 b Press a or b to choose Low c Press OK Memory storage D Your menu settings are stored permanently and in the event of a power failure will not be lost Temporary settings for example Contrast will be lost Menu keys D Menu and features D Access the menu Go to the next menu le...

Страница 114: ... for Machine Info menu You can also scroll through each menu level by pressing a or b for the direction you want c Press OK when the option you want appears on the LCD The LCD will then show the next menu level d Press a or b to scroll to your next menu selection e Press OK When you have finished setting an option the LCD will show Accepted f Press Stop Exit to exit Menu mode ...

Страница 115: ...ts the type of paper in the paper tray 23 2 Paper Size A4 Letter Legal Executive A5 A5 L A6 B5 B6 Folio Sets the size of the paper in the paper tray 23 2 Beeper Off Low Med High Adjusts the volume level of the beeper 23 3 Ecology 1 Toner Save On Off Increases the page yield of the toner cartridge 24 2 Sleep Time Range varies depending on model 005Min Conserves power 24 4 LCD Contrast b nnnno a b n...

Страница 116: ...nguage Choose your language Allows you to change the LCD language for your country See Quick Setup Guide 2 Copy 1 Quality Text Photo Auto You can choose the Copy resolution for your type of document 29 2 Brightness b nnnno a b nnnon a b nnonn a b nonnn a b onnnn a Adjust the brightness for copies 30 3 Contrast b nnnno a b nnnon a b nnonn a b nonnn a b onnnn a Adjusts the contrast for copies You ca...

Страница 117: ... Script 3 2 Configuration Prints a list of the machine s printer settings 3 Test Print Prints a test page 3 Output Color Auto Color B W Chooses colour or black white printed documents If you choose Auto the machine selects a suitable option for the document colour or B W 4 Reset Printer 1 Reset Restores the printer settings to the original factory default settings 2 Exit 5 Calibration Calibrate Re...

Страница 118: ... DHCP Chooses the BOOT method that best suits your needs See Network User s Guide on the CD ROM 2 IP Address 000 255 000 255 000 255 000 255 Enter the IP address 3 Subnet Mask 000 255 000 255 000 255 000 255 Enter the Subnet mask 4 Gateway 000 255 000 255 000 255 000 255 Enter the Gateway address 5 Node Name BRNXXXXXXXXXXXX Enter the Node name 6 WINS Config Auto Static Chooses the WINS configurati...

Страница 119: ...formation 2 Ethernet Auto 100B FD 100B HD 10B FD 10B HD Chooses the Ethernet link mode 0 Network Reset 1 Reset Restore all network settings to factory default 2 Exit 5 Machine Info 1 Serial No You can check the serial number of your machine 98 2 Page Counter Total List Copy Print You can check the number of total pages the machine has printed during its life 98 3 User Settings Lists your settings ...

Страница 120: ...s If you entered a letter incorrectly and want to change it press d to move the cursor to the incorrect character and then press Clear Back Repeating letters To enter a character on the same key as the previous character press c to move the cursor right before pressing the key again Press Key one time two times three times four times five times six times seven times eight times nine times 1 1 1 1 ...

Страница 121: ...ge 480 W 1 Sleep Average 10 W Standby Average 75 W Dimensions Weight Without Drum Toner Unit 19 9 kg Noise level Sound power Operating Colour Copying 2 LWAd 6 42 Bell A Monochrome Copying LWAd 6 46 Bell A Office equipment with LWAd 6 30 Bell A is not suitable for use in room where people do primarily intellectual work Such equipment should be placed in separate rooms because of the noise emission ...

Страница 122: ...thout condensation Storage 10 to 90 without condensation ADF automatic document feeder Up to 35 pages Staggered 80 g m2 Recommended Environment for Best Results Temperature 20 to 30 C Humidity 50 to 70 Paper Xerox Premier TCF 80 g m2 or Xerox Business 80 g m2 Paper Tray 250 Sheets 80 g m2 ...

Страница 123: ...r Type Thin paper Plain paper or Recycled paper Paper Size A4 Letter B5 ISO A5 A5 Long Edge B6 ISO A6 Executive Legal and Folio Paper Weight 60 to 105 g m2 Maximum Paper Tray Capacity Up to 250 sheets of 80 g m2 Plain Paper Manual Feed Slot Paper Type Thin paper Plain Paper Thick paper Thicker paper Bond paper Recycled Paper Envelopes or Labels 1 Paper Size Width 76 2 to 220 mm 2 Length 116 to 406...

Страница 124: ...th 148 to 355 6 mm Scanner Glass Width Max 215 9 mm Scanner Glass Length Max 297 mm Copy Width Max 208 mm Multiple Copies Stacks or Sorts up to 99 pages Reduce Enlarge 25 to 400 in increments of 1 Resolution Up to 600 600 dpi First Copy Out Time Monochrome Less than 19 seconds 1 from READY mode First Copy Out Time Colour Less than 24 seconds 1 from READY mode ...

Страница 125: ...N Compliant Yes Windows 2000 Professional Windows XP Windows XP Professional x64 Edition Windows Vista Mac OS X 10 3 9 or greater 1 WIA Compliant Yes Windows XP Windows Vista Colour Depth 24 bit colour Resolution Up to 19200 19200 dpi interpolated 2 Up to 1200 2400 dpi optical 2 From Scanner Glass Up to 1200 600 dpi optical 2 From ADF Document Size ADF Width 148 0 to 215 9 mm ADF Length 148 0 to 3...

Страница 126: ... XP Windows XP Professional x64 Edition Windows Vista Windows Server 2003 1 Windows Server 2008 1 Macintosh Printer Driver for Mac OS X 10 3 9 or greater 2 BR Script3 PPD file for Mac OS X 10 3 9 or greater 2 Resolution 600 dpi 600 dpi 2400 dpi 600 2400 Print Speed Monochrome Up to 16 pages minute A4 size 3 Print Speed Colour Up to 16 pages minute A4 size 3 First Print Out Time Monochrome Less tha...

Страница 127: ...a computer that has a USB 1 1 interface 2 Third party USB ports are not supported 3 See Ethernet wired network on page 122 and the Network User s Guide on the CD ROM for detailed network specifications USB Use a USB 2 0 interface cable that is no longer than 2 m 1 2 LAN 3 Use an Ethernet UTP cable category 5 or greater ...

Страница 128: ...el Pentium II or equivalent 64 MB 256 MB 150 MB 310 MB Printing Scanning USB 10 100 Base Tx Ethernet Windows XP Home 2 4 Windows XP Professional 2 4 128 MB Windows XP Professional x64 Edition 2 64 bit Intel 64 or AMD64 supported CPU 256 MB 512 MB Windows Vista 2 Intel Pentium 4 or equivalent 64 bit Intel 64 or AMD64 supported CPU 512 MB 1 GB 500 MB 500 MB Windows Server 2003 print only via network...

Страница 129: ...may vary by type of use Toner Cartridge Life Starter Toner Cartridge Approx 1 000 pages A4 1 Standard Toner Cartridge TN 230BK Black Approx 2 200 pages A4 1 TN 230C Cyan Approx 1 400 pages A4 1 TN 230M Magenta Approx 1 400 pages A4 1 TN 230Y Yellow Approx 1 400 pages A4 1 Drum Unit DR 230CL 2 DR 230CL BK 3 DR 230CL CMY 4 Approx 15 000 pages A4 5 Belt Unit BU 200CL Approx 50 000 pages A4 Waste Tone...

Страница 130: ...esolver mDNS LLMNR responder LPR LPD Custom Raw Port Port9100 IPP IPPS FTP Client and Server TELNET Server HTTP HTTPS Server SSL TLS TFTP Client and Server SMTP Client APOP POP before SMTP SMTP AUTH SNMPv1 v2c v3 ICMP LLTD responder Web Services Print CIFS Client SNTP IPv6 Turned off as default NDP RA DNS resolver mDNS LLMNR responder LPR LPD Custom Raw Port Port9100 IPP IPPS FTP Client and Server...

Страница 131: ...s XP Professional x64 Edition Windows Vista Windows Server 2003 Windows Server 2003 x64 Edition Windows Server 2008 and Mac OS X 10 3 9 or greater 3 BRAdmin Professional for Windows 2000 Professional Windows XP Windows XP Professional x64 Edition Windows Vista Windows Server 2003 Windows Server 2003 x64 Edition and Windows Server 2008 Web BRAdmin for Windows 2000 Professional Windows XP Windows XP...

Страница 132: ...er Greyscale The shades of grey available for copying photographs LCD liquid crystal display The display screen on the machine that shows interactive messages during On Screen Programming Menu mode Programming mode for changing your machine s settings OCR optical character recognition The bundled ScanSoft PaperPort 11SE with OCR or Presto PageManager software application converts an image of text ...

Страница 133: ...y 27 keys 6 27 multiple 26 N in 1 page layout 31 Options key 28 out of memory 32 quality 29 single 26 sort ADF only 29 temporary settings 27 using ADF 29 using scanner glass 31 Corona wires 69 D Document how to load 21 22 jam 60 Drum unit checking remaining life 99 cleaning 69 70 E Enlarge Reduce key 27 Envelopes 12 16 17 19 Labels 12 Error messages on LCD 55 Init Unable XX 57 No Paper 57 Out of M...

Страница 134: ...n the CD ROM scanning See Software User s Guide on the CD ROM O Out of Memory message 32 57 P Packing and shipping the machine 100 Page layout N in 1 31 Paper 16 115 how to load 9 in manual feed slot 11 in paper tray 9 jam 61 recommended 16 17 size 16 23 size of document 116 117 tray capacity 17 type 16 23 PaperPort 11SE with OCR See Software User s Guide on the CD ROM and Help in the PaperPort 11...

Страница 135: ...e inside front cover Shipping the machine 100 Sleep time 24 Sort 29 Status LED 8 T Temporary copy settings 27 Text entering 112 Toner Save 24 Troubleshooting 43 document jam 60 error messages on LCD 55 if you are having difficulty copy quality 43 network 46 paper handling 45 print quality 45 48 printing 43 scanning 44 software 44 maintenance messages on LCD 55 paper jam 61 V Volume setting beeper ...

Страница 136: ...The machine is approved for use in the country of purchase only local Brother companies or their dealers will only support machines purchased in their own countries ...

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