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Although we have attempted to ensure that your grill will operate properly and
satisfactorily, sometimes problems do arise. The following troubleshooting guide lists several
possible problems and their probable cause and solution.
Do not repair or replace any part of the grill unless specifically recommended in this manual.
All other service should be referred to a qualified technician.
TROUBLESHOOTING
Problem
Cause
Solution
Burner will not light
Spider webs in venturi tubes
Clean venturi tubes.
See Maintenance Section.
Out of gas
Refill LP gas cylinder. If natural
model, turn on gas at source.
Gas injector not inserted in venturi
tube
Realign/engage gas injector
with the venturi tube.
Clogged gas injector
Remove gas injector from gas
control assembly and clean.
Obstruction in gas line
For propane models, ensure
gas valve on cylinder is OFF.
Remove flexible hose and blow
out any debris.
Misalignment of collector box and
burner
Position electrode properly.
Clean collector box.
Dead battery
Replace with AA Alkaline
battery.
Inadequate grill
temperature
Poor combustion
Adjust air shutter.
Misalignment of venturi tube and
gas injector
Realign/engage gas injector
with the venturi tube.
Inadequate gas pressure
Contact gas supplier for
assistance.
Flames blow out
Cold grill
Preheat grill at least 5 minutes
on HI with the grill lid closed.
Misalignment of burner tube and
gas injector
Realign/engage gas injector
with the burner tube.
Poor combustion
Adjust air shutter.
Extreme wind
Turn or shield grill.
Yellow flames
Air shutter improperly set
Open air shutter.
Spider webs in venturi tubes
Clean venturi tubes.
See Maintenance Section.
Seasoning salts on burner
Clean by washing burner with
mild detergent.
Oil film on burner
Allow burner to operate on HI
for 10-15 minutes.
