38
Alarms and Emergencies
1. If there is an alarm, does the system reset?
Yes, as long as there are no additional alarms after the system
stops sounding. The system resets itself approximately five
minutes later.
However, if a fire alarm is activated, the
siren will sound continuously until you enter your user
code.
2. What happens if my telephone line is cut?
If you purchased the optional Line Cut feature, the siren
sounds or the keypad beeps within about a minute of the time
the line was cut. The system can still sound an audible alarm
but the Monitoring Center will not receive an alarm signal until
the line is restored.
You can also equip the system with an optional backup device
that is designed to send a signal if the telephone service is
interrupted. Contact Brink’s Customer Care at
1-800-445-0872 for more information.
3. If the power goes out at my house, will my alarm system still
work?
Yes. The system has a battery that can provide back-up
power for up to four hours. Once the electrical power to your
home is restored, the battery recharges automatically. Like all
batteries, this battery will eventually need to be replaced. To
replace the battery, call Brink’s Customer Care at
1-800-445-0872 to schedule a service call. If you purchased
an extended service plan, there will be no charge for this
service.
Emergency Contacts
1. Who should I list as an emergency contact?
You should list people who live fairly close to you and who
usually know where you are and how to contact you. Ideally,
at least one of your contacts should have keys to your house
and permission to authorize service in your absence. You can
change your list of emergency contacts by logging on to the
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