3
6
7. Troubleshooting
The following table lists the problems users may encounter while using the product and measures to
resolve them. If the problem persists after taking the measures provided in the table, contact the customer
service center
.
Problems
Solution
Cannot power on the product
• Make sure the power cable (the car charger or the hardwiring cable) is
connected to the vehicle and the product properly.
• Check the vehicle’s battery level.
The voice guide and/or buzzer
do not sound.
Check if the volume is set to the minimum. For more information about how to
adjust the volume, refer to "5.5.2 Adjusting the system volume".
The video is unclear or hardly
visible.
• Ensure that the protective film on the camera lens has been removed. The
video may look unclear if the protective film is still on the camera lens.
• Check the installation location of the front camera, turn on the product, and
then adjust the camera's viewing angle.
The memory card cannot be
recognized.
•
•
•
Ensure that the memory card has been inserted in the correct direction.
Before inserting the memory card, ensure that the metal contacts on the
memory card are facing toward the lens of the product.
Turn off the power, remove the memory card, and then check to ensure that
the contacts in the memory card slot are not damaged.
Ensure that the memory card is an authentic product distributed by Brigade.
Brigade does not guarantee compatibility and normal operation of third-party
memory cards.
The recorded video cannot be
played on a PC.
The recorded videos are stored as MP4 video files. Ensure that the video
player installed on your PC supports the playback of MP4 video files.
GPS signal cannot be received
even though the external GPS
receiver is installed.
•
•
Ensure that the external GPS receiver is properly connected. For more
information, refer to "2.2 Installing the external GPS receiver (optional)".
The GPS signal may not be received in out-of-service areas, or if the product
is located between tall buildings. Also, GPS signal reception may not be
available during storms or heavy rain. Try again on a clear day at a location
that is known to have a good GPS reception. It may take up to 5 minutes until
GPS reception is established.
