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34
TROUBLESHOOTING GUIDE - ESPRESSO MACHINE
Problem
Possible Cause
What To Do
Spent (used)
coffee cake is
wet
A little water will remain on
top of the used coffee cake.
Rest Group Handle on the Drip
Tray for 5 sec to allow the water to
dissipate before disposing cake.
Too many coffee grinds used.
Fill with less coffee grinds.
Dual Wall Filter Baskets being
used.
Dual Wall Filter Baskets will keep the
coffee cake wetter than Single Wall
Filter Baskets.
Espresso
pours into cup
unevenly
Uneven tamping.
Ensure coffee grinds are tamped
evenly.
Obstruction in the Group
Head or Handle.
Check there is nothing obstructing the
Group Head or Handle & clean.
Pump makes
an unusual
noise
No water in the reservoir.
Fill reservoir with water.
Let the machine return to the READY
state if it is cooling down after steam.
Prime water through the Group Head,
press the ONE CUP BUTTON. Allow
water to run through.
Water Reservoir is not
correctly positioned.
Insert the Water Reservoir into the
back of the unit.
Red Plug from the packaging
may still be inserted.
Remove the red packaging plug found
at the base of the Water Reservoir.
New Pre-infusion Profiles has
been selected.
Different Pre-infusion Profiles
make different noise at the start
of an espresso extraction. See
Customisable - Pre-infusion Profiles,
page 23.
Water around
Drip Tray area
or on benchtop
Water overflowing from Drip
Tray.
Empty if the red Water Level Indicator
appears through the Drip Tray
Stainless Steel Grill.
Drip Dray not present when
Thermoblock is auto purging.
Keep Drip Tray in place, when cooling
to espresso temperature. The STEAM
LIGHT flashes and water purges into
Drip Tray. See Coffee Making Guide,
page 13.