Troubleshooting
Videos are available
on the App and on www.nespresso.com - Go to section «services».
EN
23
22
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Troubleshooting Milk Froth Preparation
Aeroccino does not start.
- Be sure to position the jug correctly on a clean base. Be sure to attach
the whisk to the jug correctly.
Quality of milk froth not up to standard.
- Be sure to use whole or semi-skimmed milk at refrigerated temperature
(about 4-6 °C).
- Be sure to use the appropriate whisk and the jug is clean.
Red Button blinking.
-
a)
The appliance is too hot.
Rinse it under cool water.
b)
Whisk is missing.
c)
Not enough milk. Fill milk frother up to one of the two «max» level.
Milk Overflows.
- Be sure to use the appropriate whisk.
- Check the corresponding indicator level.
Aeroccino does not start.
- Be sure to position the jug correctly on a clean base. Be sure to attach
the whisk to the jug correctly.
Quality of milk froth not up to standard.
- Be sure to use whole or semi-skimmed milk at refrigerated temperature
(about 4-6 °C). For a best result, the milk must be newly opened.
- Be sure to use the appropriate whisk and the jug is clean.
Red Button blinking.
a)
The appliance is too hot.
Rinse it under cool water.
b)
Whisk is missing.
c)
Not enough milk. Fill milk frother up to one of the two «max» level.
Milk Overflows.
- Be sure to use the appropriate whisk.
- Check the corresponding indicator level.
Pairing has not been successful.
- Check that the
Bluetooth
®
on the smartphone or tablet is activated.
- Check the compatibility of your smartphone or tablet with the machine (see
page 3).
- Ensure the smartphone or tablet is placed next to the machine during the pairing
- Make sure to not turn ON any microwave close to the machine during pairing.
If you want to unpair your machine,
via the app:
- Go on the App «Name», click on «Machine status»,then click on «Unpair this
machine».
- Click on «unpair this device» to confirm the unpairing.
-
Note
: In case of a unpairing, all the setups and specifications will be lost and the
machine will be reset to factory settings.
If you want to unpair your machine,
via the machine:
- Press simultaneously Ristretto and Espresso buttons and remove the plug
from the mains.
-
Note
: this action will deactivate the
Bluetooth
®
function from the machine.
If you want to reactivate the
Bluetooth
®
on
your machine, via the machine:
- Please reset to factory settings. See paragraph on «Reset to Factory Settings».
No light on the coffee buttons.
- Machine turns OFF automatically. See paragraph on «Energy Saving
Concept».
- Check the mains: plug, voltage, fuse.
No coffee, no water, unusual coffee flow.
- Check if the water tank is correctly positioned, if empty, fill with potable water.
- Descale it if necessary.
Coffee is not hot enough.
- Preheat cup.
- Descale the machine if necessary.
The slider does not close completely or the
machine doesn't start brewing.
- Empty the capsule container.
- Check that no capsule is blocked inside the machine.
(
Note:
do not put the finger inside the machine)
Leakage (water under the machine).
- Empty drip tray if full.
- If problem persists, call the
Nespresso
Club.
Maintenance light is ON.
- Empty the used capsule container and check no capsules are blocked.
- Check the water tank. If empty, fill with potable water and brew a coffee.
- If problem persists, call the
Nespresso
Club.
Nespresso
light is ON.
- It means your capsules stock is empty. You can order capsules via the App or
Nespresso
website.
3 coffee buttons flash quickly.
- To exit the descaling mode, press and hold the 3 buttons for 6 seconds until
the confirmation with a beep.
- If problem persists, call the
Nespresso
Club, or check the App for more
information.
Water or coffee flow does not stop even
when pushing a coffee button.
- Gently move the slider towards the back of the machine to stop the flow.
No coffee flow, water goes directly into the
drip tray (despite inserted capsule).
- Pull the slider to ensure it is closed.
- If problem persists, call the
Nespresso
Club.
Machine turns to OFF mode.
- To save energy the machine will turn to OFF mode after 9 minutes of non-use.
- See paragraph on «Energy Saving Concept».
- Press one of the coffee buttons to turn to "ON-mode" or open the slider.
EN
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