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TROUBLESHOOTING
TROUBLESHOOTING
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Coffee grinds in
coffee
Using the gold tone filter.
The gold tone filter will allow some
fine coffee grinds to fall into the
coffee. This is normal. Switch to
using a paper filter (8-12 cup, flat
base basket style with ~ 3¼”/8.25cm
base) if you wish to eliminate all
grinds.
Coffee basket has not
been properly cleaned.
Residual grinds from
previous use.
After each use, wash the coffee
basket, taking particular care to
rinse the chute area. Dry thoroughly
(especially the chute area). Ensure
there are no grinds in the coffee
basket before lining the coffee
basket with the gold tone or paper
filter.
Coffee basket
overflows
The coffee basket is
clogged due to a number
of reasons.
•
If using pre-ground coffee,
ensure it is a drip coffee grind
and not too fine. Never use
Espresso grind.
•
Check that the coffee basket is
lined with only one paper filter.
•
Check that either the gold tone
filter or the paper filter is used.
Do not use both together.
•
Check that the gold tone filter
mesh is clear and unclogged.
•
Clean the coffee grinds chute.
Refer to ‘Cleaning the Grinding
Burrs and Coffee Grinds Chute’,
page 23.
•
Grinder is set too fine, adjust
coarser.
I cannot select
a certain carafe
amount
The minimum carafe
amount is 2 cups, while
the maximum is the
number of cups of water
in the tank, up to 12 cups.
Press open the flip-top water tank
lid. Pour the desired amount of cold,
preferably filter water.
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Coffee basket
drips
Coffee basket has not
been properly cleaned.
Residual grinds from
previous use.
After each use, wash the coffee
basket, taking particular care to
rinse the chute area. Dry thoroughly
(especially the chute area). Ensure
there are no grinds in the coffee
basket before lining the coffee
basket with the gold tone or paper
filter.
Carafe overflows
Carafe was not
completely empty before
brewing.
Always ensure the carafe is
completely empty before brewing.
Machine takes a
long time to brew
The Grind Control™
System will intelligently
pre-heat and dose grinds
for optimum temperature
and taste. This may
result in longer grinding,
pre-heating and brewing
times than what you are
normally used to.
Machine uses a lot
of coffee
The Grind Control™
System has been
calibrated to dose the
optimum water to coffee
grinds ratio to achieve
the best flavor profile.
Depending on the
strength setting selected,
this may result in more
coffee being ground than
what you are normally
used to. However the
result will be a bolder,
more full-flavored coffee.
If you would like to use less coffee
beans, select a lower strength
setting.
My cup does not
fit under the drip
stop outlet.
The maximum cup or
travel mug dimensions
are 7.5” height, 2¾"
diameter.
Remove the drip tray at the base
of the machine. Press the OPEN
button to open the swing-out door.
Insert the cup/mug into the drip
tray cavity before closing the
swing-out door.