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TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Machine does not
heat up.
STEAM/HOT WATER
light fl ashes when the
machine is turned on.
STEAM/HOT WATER dial
is not in the STANDBY
position.
Turn the STEAM/HOT
WATER dial to the STANDBY
position. Machine will
commence heating.
Water does not fl ow
from the group head.
No hot water.
Machine has not reached
operating temperature.
Allow time for the machine to
reach operating temperature.
The POWER button light will
stop fl ashing and all button
lights on the control panel will
illuminate when ready.
Water tank is empty.
Fill tank.
Water tank is not fully
inserted and locked into
position.
Push water tank down
completely to lock into place.
Machine needs to be
decalcifi ed.
Refer to ‘Decalcifying’, page 28.
Coffee is ground too fi nely
and/or too much coffee in
fi lter basket and/or over
tamping and/or fi lter basket
is blocked.
See below, ‘Espresso only drips
from the portafi lter spouts or
not at all’.
Espresso only drips
from the portafi lter
spouts or not at all.
Coffee is ground too fi nely.
Use slightly coarser grind.
Refer to ‘Setting the Grind Size’,
page 13 and ‘Over Extraction’,
page 25.
Too much coffee in the fi lter
basket.
Lower dose of coffee. Refer to
‘Setting the Grind Amount’,
page 13 and ‘Over Extraction’,
page 25.
Coffee tamped too fi rmly.
Tamp between 30–40lbs or
15–20kg of pressure.
Water tank is empty.
Fill tank.
Water tank is not fully
inserted and locked into
position.
Push water tank down
completely to lock into place.
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
The fi lter basket may be
blocked.
Use the pin on the end of
the provided cleaning tool
to unblock the hole(s). If
the hole(s) remain blocked,
dissolve a cleaning tablet in
hot water and soak fi lter basket
and portafi lter in solution for
approx. 20 minutes. Rinse
thoroughly.
Machine needs to be
decalcifi ed.
Refer to ‘Decalcifying’, page 28.
Espresso runs out too
quickly.
Coffee is ground too
coarsely.
Use slightly fi ner grind. Refer to
‘Setting the Grind Size’, page 13
and ‘Under Extraction’, page 25.
Not enough coffee in the
fi lter basket.
Increase dose of coffee. Refer
to ‘Setting the Grind Amount’,
page 13 and ‘Under Extraction’,
page 25.
Coffee tamped too lightly.
Tamp between 30–40lbs or
15–20kg of pressure.
Espresso runs out
around the edge of
the portafi lter.
Portafi lter not inserted
in the group head correctly.
Ensure portafi lter is completely
inserted and rotated until
resistance is felt.
There are coffee
grounds around the
fi lter basket rim.
Clean excess coffee from the
rim of the fi lter basket to ensure
a proper seal in group head.
Too much coffee in
the fi lter basket.
Lower dose of coffee. Refer to
‘Setting the Grind Amount’,
page 13.
The silicone seal
surrounding the
shower screen needs
to be replaced to
ensure the portafi ler is
properly secured into
the group head.
Refer to ‘Using the Allen Key’,
page 32.