Chapter 11
Troubleshooting
If your IDXPERT
TM
Handheld Labeler is not performing as documented in this user manual, use the
following troubleshooting and error message guides to determine the corrective action you should
take. If the corrective action does not work, contact Brady’s Technical Support Group.
Troubleshooting Guide
Symptom
Cause
Corrective Action
The print head and platen
roller are dirty.
Clean the printer.
See
Cleaning
on page
46
.
Battery power is low.
Replace batteries.
Poor quality printing
Wrinkled media.
Press
.
Dead Batteries
Replace batteries.
No Batteries
Insert batteries.
Printer does not
power up when
turned on
A/C adaptor not plugged
in.
Ensure A/C adaptor is plugged into a
proper outlet.
Printer will not feed
labels
The leading edge of the
media roll is uneven or
torn (not a straight edge).
Use a pair of scissors to cut a straight
leading edge on the marker roll.
WARNING:
When cutting die-cut labels, make sure to cut in between labels.
For continuous media, cut just before a notch. DO NOT cut into the notch!
The leading edge of the
media roll is either out
past the cartridge edge or
has retracted back into it.
Ensure that the media roll edge is flush
with edge of cartridge
and
under the
material guides.
Printer will not feed
labels
Notch edges may be
folded. Printer is not
detecting a notch in the
media.
Fold left edge back up so that the notch can
be read.
Printer will not feed
labels
Label material has
retracted into
cartridge
Excessive jarring during
transportation of material.
Ensure that retention label is reapplied
when storing the cartridge.
Fixed length label
text gets cut off
was not pressed
before cutting.
Press
to move the fixed length label
to the cut position.
Label material jams
in printer
Retaining label was not
removed.
Remove retaining label from cartridge
before inserting into printer.
48
User Manual