en
Troubleshooting
42
Fault
Cause and troubleshooting
"E:10 / -00 / -10 /
-20"
The pump for the intelligent dosing system is blocked.
1.
Switch off the appliance.
2.
Clean the pump unit.
→
"Cleaning the detergent drawer", Page 36
3.
Switch the appliance on.
4.
If the display appears again after you clean the
pump unit, call customer service.
→
Note:
You can deactivate and manually dose the intel-
ligent dosing system until the fault is rectified.
The display goes out
and
开始
/
添衣
flashes.
Energy-saving mode is active
▶
Press any button.
a
The symbol lights up again.
"E:36 / -10"
Drain pipe or water outlet hose is blocked.
▶
Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶
Ensure that the drain pipe and water drain hose are
not kinked or trapped.
Drain pump is blocked.
▶
"Cleaning the drain pump", Page 38
The water outlet hose is connected too high.
▶
Install the water outlet hose at a maximum height of
1 metre.
Detergent dosage is too high.
▶
Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the compartment for manual dosing (not
for outdoor clothing, sportswear or items stuffed
with down).
▶
If intelligent dosing is activated, reduce the basic
dosage →
.
▶
If you dose manually, reduce the amount of deter-
gent for the next washing cycle with the same load.
Unapproved extension installed on the water drain
hose.
▶
Remove any unapproved extensions from the water
hose.
→
"Connecting the appliance", Page 15
The pump cap is not fully screwed in.
