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Troubleshooting

en

41

18 Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.

WARNING

Risk of electric shock!

Incorrect repairs are dangerous.

▶

Repairs to the appliance should only be carried out by trained specialist
staff.

▶

Only use genuine spare parts when repairing the appliance.

▶

If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.

Fault

Cause and troubleshooting

Creasing.

The load is too large.
The laundry lies in the drum for too long after drying.

1.

Remove the laundry from the drum as soon as the
drying programme has finished.

2.

Spread the items of laundry for cooling.

Unsuitable programme for the type of fabric.

▶

Set the suitable programme for the type of fabric.

Easy-Care fabrics are dried for too long.

Spin noise during the
drying phase.

Thermal spinning is active.

The drying time is too
long.

The ambient temperature is greater than 30 °C.

▶

Ensure that the ambient temperature is lower than
30 °C.

Insufficient air circulation at the appliance's installation
location.

▶

Ventilate the appliance's installation location.

Fluff has accumulated in the drum.

▶

Run the

筒洗烘

⁠ programme without any laundry

or detergent.

Odours have formed
in the appliance.

Humidity and detergent residue may promote the
formation of bacteria.

▶

"Cleaning the drum", Page 36

▶

If you are not using the appliance, leave the door
and detergent drawer open so that residual water
can evaporate.

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Содержание XQG100-WJVM45110W

Страница 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washer dryer XQG100 WJVM45110W en User manual and installation instructions ...

Страница 2: ... the appliance 15 4 7 Aligning the appliance 16 4 8 Connecting the appliance to the electricity supply 17 5 Familiarising yourself with your appliance 18 5 1 Appliance 18 5 2 Detergent drawer 19 5 3 Control panel 19 6 Before using for the first time 20 6 1 Starting an empty washing cycle 20 7 Display 21 8 Buttons 24 9 Programmes 26 10 Accessories 30 11 Laundry 30 11 1 Preparing the laundry 30 12 D...

Страница 3: ... and servicing 36 17 1 Cleaning the drum 36 17 2 Cleaning the detergent drawer 36 17 3 Cleaning the drain pump 38 18 Troubleshooting 41 18 1 Emergency release 53 19 Transportation storage and disposal 53 19 1 Removing the appliance 53 19 2 Inserting the transit bolts 53 19 3 Using the appliance again 53 19 4 Disposing of old appliance 54 20 Customer Service 54 20 1 Product number E Nr and producti...

Страница 4: ... and freshening up fabrics that are washed with water and suitable for dryers In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided...

Страница 5: ...trol Never connect the appliance to a circuit that is regularly switched on and off by the energy supplier When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that...

Страница 6: ... hoses and power cords in such a way that there is no risk of tripping If the appliance is moved by holding onto protruding components such as the appliance door the parts may break off Do not move the appliance by holding onto protruding parts CAUTION Risk of cutting Touching sharp edges on the appliance may lead to cuts Do not touch the sharp edges on the appliance Wear protective gloves when in...

Страница 7: ...repair so that the appliance door will no longer close WARNING Risk of suffocation Children may breathe in or swallow small parts causing them to suffocate Keep small parts away from children Do not let children play with small parts WARNING Risk of explosion If there is coal dust or flour in the air around the appliance this may cause an explosion Keep the area around the appliance clean during o...

Страница 8: ...ing WARNING Risk of fire If drying is interrupted early the laundry is not cooled sufficiently and may ignite Do not interrupt the drying programme early If drying is interrupted early remove the laundry immediately and spread it out CAUTION Risk of injury The covering plate may break if you stand on or climb onto the appliance Do not stand on or climb onto the appliance The appliance may tip over...

Страница 9: ...gerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam o...

Страница 10: ... additional connecting elements such as adapters exten sions valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at lea...

Страница 11: ...y and normally soiled laundry a At lower temperatures the appli ance consumes less energy For light to normal soiling lower tem peratures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in the appli ance afterwards a The drier the laundry the shorter the programme duration when dry ing which in turn reduces energy consumption A higher ...

Страница 12: ... or this may result in material damage or damage to the appliance Do not operate the appliance with incomplete or defective accessor ies Replace the accessories in ques tion before operating the appli ance Accessories Page 30 Note The appliance has been tested at the factory to check it is in working order As a result water stains may remain in the appliance These marks will disappear after the fi...

Страница 13: ... Only install the appliance under neath a continu ous worktop that is securely con nected to adja cent cabinets Required niche width 60 cm Installation loca tion Requirements Against a wall Do not trap the hoses between the wall and the appliance 4 4 Removing the foam block To prevent damage during transit the appliance is fitted with a foam block which must be removed before using the appliance f...

Страница 14: ...he drum Press the bottom cover fully into the holes in the base plate Note If necessary secure the bot tom cover with screws 4 5 Removing the transit bolts The appliance is secured for trans portation using transit bolts on the rear of the appliance Note Keep the transit bolt screws and the sleeves in a safe place for fu ture transport Page 53 1 Pull the hoses out of the holders ...

Страница 15: ...ews for the 4 transit bolts with a WAF 13 wrench 3 Remove the power cable from the holder 4 Remove the 4 sleeves 5 Put on the 4 cover caps 6 Press down on the 4 cover caps 4 6 Connecting the appliance Connecting the water inlet hose 1 Connect the water inlet hose ...

Страница 16: ...serve the draining heights The draining heights are minimum 60 cm maximum 100 cm Siphon Secure the con nection point with a 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Page 30 Plastic pipe with rubber sleeve Fix and secure the water outlet hose with an el bow Page 30 4 7 Aligning the appliance In order to reduce noise and vibra tion and to prevent the appliance fro...

Страница 17: ...lectricity supply Note Your electrical domestic install ation for this appliance must comply with the local legal provisions and safety regulations and should in clude a residual current circuit breaker 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection details of the appli ance can be found under Tech nical data Page 55 2 Check the mains plug is inserted pro...

Страница 18: ...rview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 38 2 Door 3 Detergent drawer Page 19 4 Control panel Page 19 5 Water outlet hose Page 16 6 Power cord Page 17 7 Transit bolts Page 14 ...

Страница 19: ...mpartment 2 Dispenser for fabric softener 3 Dispenser for detergent 5 3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 3 1 1 4 4 1 Programmes Page 26 2 Programme selector Page 31 3 Display 4 Buttons ...

Страница 20: ... detergent drawer 4 Add washing powder to the manual dosing compartment To prevent foaming use only half of the amount of detergent recom mended by the detergent manufac turer for light soiling Do not use detergent suitable for woollens or delicates 5 Push in the detergent drawer 6 Press 开始添衣 Start Pause to start the programme a The display shows the remaining programme duration a After the progr...

Страница 21: ...1 Ready in time Buttons Page 24 7 0 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg 1400 Spin speed Set spin speed in rpm Buttons Page 24 No spin cycle draining only 90 Temperature Set temperature in C Buttons Page 24 cold Start Pause Start cancel or pause Lights up The programme is running and can be cancelled or paused Flashes The programme can be star ted or co...

Страница 22: ...d SpeedPerfect Short wash activated Buttons Page 24 Reminder to clean the drum Flashes Drum is dirty Run the 筒洗烘 programme for cleaning and caring for the drum and the outer tub Cleaning the drum Page 36 Dispenser for li quid detergent Lights up The intelligent dosing system for liquid detergent is activated Flashes The fill level of the dispenser is below the minimum level Intelligent dosing syst...

Страница 23: ... mands is activated Buttons Page 25 Door Lights up The door is locked and can not be opened Flashes The door is not closed prop erly Off The door is unlocked and can be opened Tap No water pressure The water pressure is too low Detergent drawer The detergent drawer has not been pushed in fully E 35 10 1 Error Error code error display signal 1 Example ...

Страница 24: ...gramme end The programme duration is already in cluded in the set number of hours Once the programme has started the programme duration is displayed 转速 SpinSpeed Multiple selection Basic settings Page 36 提速 Speed Activate Deactivate Activate or deactivate a shorter pro gramme duration Note Energy consumption increases The washing result is not affected by this 加漂洗 RinsePlus 1 2 3 Activate or deact...

Страница 25: ...tarts i DOS Activate Deactivate Basic dosage Briefly press the button to activate or deactivate the intelligent dosing sys tem for fabric softener or liquid de tergent Press the button for approx three seconds to set the basic dosage Intelligent dosing system Page 34 加烘干 Wash Dry When is selected only washing is activated When is selected washing with subsequent drying is activated When is selecte...

Страница 26: ...etic or blended fabrics Suitable for killing dust mites Programme setting Max 60 C Max 1400 rpm 4 0 2 5 混合 Mix Wash items made from cotton linen or syn thetic or blended fabrics Suitable for lightly soiled laundry Programme setting Max 60 C Max 1400 rpm 4 0 2 5 单漂洗 Rinse Rinse and then spin the laundry and drain the water Programme setting Max 1400 rpm 单脱水 Spin Spin and drain the water Do not use ...

Страница 27: ...he manual dosing compartment If the pro gramme stops before the last rinse cycle add the waterproofing agent to the manual dosing compartment Press 开始添衣 to resume the programme Detergent drawer Page 19 After treat the laundry in accordance with the manufacturer s instructions Programme setting Max 40 C Max 800 rpm 1 0 1 0 智能洗 Auto Wash hard wearing items made from cotton or synthetic or blended f...

Страница 28: ...n the drum is removed by supplying hot air Use this programme in the following cases Before using the appliance for the first time If you regularly wash at temperatures of 40 C or lower After a prolonged period of non use Temperature settings 90 C Antibacterial programme Use wash ing powder or a detergent that contains bleach 40 C Antibacterial programme Use wash ing powder or a detergent for clea...

Страница 29: ...d to prevent creasing Notes The laundry is not dried or washed If you use the 微蒸空气洗 programme often without washing in between this may cause odours in the appliance 3 1 0 随心控时 MyTime Wash items made from cotton linen or syn thetic or blended fabrics Short programme for items of lightly to nor mally soiled laundry Note If you only want to dry the laundry and not wash it press 加烘干 Programme setting...

Страница 30: ...nning the QR code in the table of contents or on www bosch home cn 11 1 Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the laundry be forehand Empty any pockets Brush sand out of all collars and pockets Close bed cover...

Страница 31: ...ngly as salt may damage stainless steel Do not use bleaching agents in the appliance Do not pour vinegar into the dis pensers Page 35 of the intelli gent dosing system operation 13 Basic operation operation Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home cn 13 1 Switching on the appli ance Requirement The...

Страница 32: ...13 6 Starting the programme Note If you want to change the time until the programme ends set the Ready in time first 1 Press 开始添衣 a The drum rotates and load detec tion takes place This can take up to 2 minutes after which water enters the drum a The display shows either the pro gramme duration or the Ready in time a After the programme has ended the display shows End 2 If is selected the laundry...

Страница 33: ... 33 13 10 Cancelling the drying programme Turn the programme selector to set any other programme a The door lock opens automatically after a cooling period of a few minutes 13 11 Unloading the laundry 1 Open the appliance door 2 Remove the laundry 13 12 Switching off the appli ance 1 Turn the programme selector to 停止 2 Turn off the tap 3 Wipe the rubber gasket dry and re move any foreign objects ...

Страница 34: ...nt to dose manually for a set programme observe the following information Deactivate the intelligent dosing system before starting the pro gramme The selected settings are retained even after the appliance has been switched off Buttons Page 25 Pour detergent or fabric softener into the compartment for manual dosing Adding detergent and care product Page 32 Activate the intelligent dosing sys tem o...

Страница 35: ...ver 3 Pour liquid detergent and fabric softener into the relevant dis pensers Detergent drawer Page 19 Do not exceed the marking for the maximum filling level when filling 4 Close the dispenser cover Note To prevent the liquid deter gent or fabric softener from drying out close the dispenser cover im mediately after filling 5 If required add cleaning aids such as stain remover water softener or bl...

Страница 36: ...Risk of injury Permanently washing at low temper atures and a lack of ventilation for the appliance may damage the drum and cause injury Regularly run a programme for cleaning the drum or wash at tem peratures of at least 60 C Leave the appliance to dry after every operation with the door open and leave the detergent drawer to dry Run the 筒洗烘 programme without laundry and using all pur pose washin...

Страница 37: ...r 4 Remove the pump unit 5 Unclip the detergent drawer cover and remove it 6 Empty the detergent drawer 7 Clean the pump unit with a damp cloth 8 Clean the detergent drawer and the cover with a soft damp cloth or hand shower 9 Dry the detergent drawer cover and pump unit and reinsert them ...

Страница 38: ...p Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Open and remove the service flap 1 2 5 Slide a sufficiently large container under the opening 6 Take the drain hose out of the holder ...

Страница 39: ...etergent solution to flow out into the container remove the sealing cap 8 Firmly press on the sealing cap 9 Insert the drain hose into the holder Cleaning the drain pump Requirement The drain pump is empty Page 38 1 Since water may remain in the drain pump unscrew the pump cap carefully 2 Clean the interior the thread on the pump cap and the pump hous ing 3 Insert the pump cap ...

Страница 40: ...en Cleaning and servicing 40 4 Screw the pump cap as far as it will go 90 The handle on the pump cap must be in a vertical position 5 Insert and close the service flap 2 1 ...

Страница 41: ... drying 1 Remove the laundry from the drum as soon as the drying programme has finished 2 Spread the items of laundry for cooling Unsuitable programme for the type of fabric Set the suitable programme for the type of fabric Easy Care fabrics are dried for too long Spin noise during the drying phase Thermal spinning is active The drying time is too long The ambient temperature is greater than 30 C ...

Страница 42: ...rain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 38 The water outlet hose is connected too high Install the water outlet hose at a maximum height of 1 metre Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water and pou...

Страница 43: ... the water inflow The tap is turned off Turn on the tap The water inlet hose is kinked or jammed Ensure that the water inlet hose is not kinked or jammed Water level measurement system is defective Call the after sales service Customer Service Page 54 The detergent drawer has not been pushed in as far as it can go Push the detergent drawer in as far as it will go The pump unit is not inserted 1 In...

Страница 44: ...er in the fuse box has tripped Check the circuit breaker in the fuse box There has been a power cut Check whether the lighting in your kitchen or other appliances are working The programme does not start You have not pressed 开始添衣 Press 开始添衣 Door is not closed 1 Close the door 2 Press 开始添衣 to start the programme Childproof lock is activated Deactivating the childproof lock Page 34 预约 is activate...

Страница 45: ...age 53 The water is not drain ing Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 38 The water outlet hose is connected too high Install the water outlet hose at a maximum height of ...

Страница 46: ...l times The unbalanced load detection system eliminates an imbalance by repeatedly redistributing the laundry Not a fault no action required Note When loading where possible place large and small items of laundry together in the drum Different sized items of laundry distribute themselves better during the spin cycle No water is visible in the drum Water is below the visible area Not a fault no act...

Страница 47: ...reached A low spin speed is selected The next time you run a wash cycle set a higher spin speed Unbalance load detection system is using a reduced spin speed to eliminate an unbalance Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the 单脱水 programme The spin prog...

Страница 48: ...n a wash cycle set a higher spin speed Start the 单脱水 programme Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distrib uted Redistrib...

Страница 49: ...tances that deposit on the laundry Brush out the laundry after washing and drying Unsuitable detergent added to the dispenser of the in telligent dosing system 1 Check whether the detergent used is suitable Detergents and care products Page 31 2 Drain the dispenser Cleaning the detergent drawer Page 36 3 Clean the dispenser 4 Refill the dispenser Filling the dispensers Page 35 Basic dosage is not ...

Страница 50: ...hose is damaged Replace the damaged water outlet hose Water outlet hose is not connected correctly Connect the water outlet hose correctly Water outlet connection types Page 16 Fluff on the laundry Fluff has accumulated in the drum Run the 筒洗烘 programme without any laundry or detergent Water inlet noise dur ing the drying phase Drying phase requires water 1 Not a fault 2 Make sure that the water t...

Страница 51: ...elect the highest possible spin speed for the washing programme in question Thick and multi layered fabrics require a longer drying time Set a timed programme for the subsequent drying Programmes Page 26 Fan noise during the washing phase Process fan is active Not a fault normal operating noise Longer whirring noise before the start of the wash cycle or fabric softening Intelligent dosing system d...

Страница 52: ...hemselves better during the spin cycle Foam detection system switches on a rinse cycle if foam build up is too high Not a fault no action required Drum jerks after the programme starts This is caused by an internal motor test Not a fault no action required Rushing hissing noise Water is flushed under pressure into the detergent drawer Not a fault normal operating noise 开始添衣 cannot be operated Dry...

Страница 53: ...ppliance Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home cn 1 Turn off the tap 2 Empty the water inlet hose 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 38 6 Detach the hoses 7 Empty the dispensers 19 2 Inserting the transit bolts Secure the...

Страница 54: ...ic equipment WEEE The guideline determ ines the framework for the return and recycling of used appliances as applicable throughout the EU 20 Customer Service If you have any queries on use are unable to rectify faults on the appli ance yourself or if your appliance needs to be repaired contact Cus tomer Service Detailed information on the warranty period and terms of warranty in your country is av...

Страница 55: ...3118 3 Noise levels tested in accordance with GB19606 22 Technical data Appliance height 84 8 cm Appliance width 59 8 cm 1 Depending on the appliance spe cifications Appliance depth 59 0 cm Weight 80 1 kg1 Maximum load 10 0 kg Mains voltage 220 V 50 Hz Minimum in stallation protec tion 10A Nominal power 1900 W Nominal power drying 2000 W Water pressure Minimum 100 kPa 1 bar Maximum 1000 kPa 10 bar...

Страница 56: ...des of energy efficiency and water efficiency for household electric washing machines GB 4706 24 Safety of house hold and similar electrical appli ances Particu lar requirements for washing ma chines GB T 4288 Household and similar electrical washing ma chines GB 4706 20 Safety of house hold and similar electrical appli ances Particu lar requirements for tumble dryers GB T 23118 Technical re quire...

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Страница 60: ... mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001669554 9001669554 020110 en 总经销商博西家用电器中国有限公司地址中国江苏省南...

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