en
Faults and what to do about them
48
The programme will not
start.
■
Have you touched the
Start/Pause
A
button or selected
ñ
Ready In
?
■
Is the door closed?
■
Childproof lock activated? Deactivate childproof lock.
■
Shop mode activated? If the display shows
à•‹
for 5 s after you have
switched on the appliance, the appliance is in shop mode. Wait for the dis-
play message
à•‹
to disappear. Touch and hold
Start/Pause
A
for at
least 5 s.
‹””
will appear in the display panel. Turn the programme selec-
tor to
Off
. Now you already turned off the shop mode. You can use the
appliance now as usual.
The programme has
started and the drum is
rotating, but the drum is
not filling with water.
Not a fault – Some programme specifically detect and weigh the load after the
programme has started in order to calculate the optimum amount of water for
washing. The drum will then start filling with water.
Start/Pause
A
button
cannot be operated.
ù
is continuously lit. The detergent drawer has not been pushed in fully. Push
the detergent drawer in fully.
The water is not draining.
■
Drain pipe or water drain hose is blocked. Clean the drain pipe and the
water drain hose.
■
Drain pipe or water drain hose is caught or jammed. Ensure that the drain
pipe and the water drain hose are not kinked or trapped.
■
The drain pump is blocked.
"Drain pump is blocked" on page 43
■
The drain hose at the siphon is blocked.
"The drain hose at the siphon is blocked" on page 44
■
~
~
~
(Rinse hold = no final drain) is activated (depending on the mod-
ule). Continue the programme by selecting
0
Spin
and pressing
Start/
Pause
A
.
■
The water drain hose is connected too high. Install the water drain hose at
a maximum height of 1 meter.
"Hose and cable lengths" on page 15
Water is not visible in the
drum.
Not a fault – the water is below the visible area.
Ž
i-DOS button cannot be
operated.
■
Is automatic dosing an option for the programme?
■
Is the pump unit blocked? Turn the programme selector to
Off
and clean
the pump unit.
The wrong detergent/fab-
ric softener has been
poured into the dis-
penser(s).
Empty the dispenser(s), clean it/them and pour in the correct product.
i-DOS detergent drawer, cleaning the
drawer and its housing, cleaning the
"Filling the dispensers" on page 38
Detergent/fabric softener
has congealed in the dis-
pensers.
Empty the dispenser(s), clean it/them and pour in the correct product.
i-DOS detergent drawer, cleaning the
drawer and its housing, cleaning the
"Filling the dispensers" on page 38
Faults
Cause/Remedy