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12
What to do if ...
ʑ
Water is leaking out.
– Attach/replace the drainage hose correctly.
– Tighten the screw connection of the supply hose.
ʑ
No water supply.
Detergent not dispensed.
–
Inicio
/Pausa+Carga (
Start
/Reload) not selected?
– Tap not turned on?
– Filter blocked? Clean the filter
a
page 11.
– Supply hose kinked or trapped?
ʑ
Washing machine door
cannot be opened.
– Safety function active. Programme termination?
a
page 4
.
–
Rinse Hold
(no final spin) selected?
a
page 3, 4.
– Can be opened by emergency release only?
a
page 13.
ʑ
Programme does not
start.
–
Inicio
/Pausa+Carga (
Start
/Reload) or
End time
selected?
– Washing machine door closed?
– Childproof lock active? Deactivate
a
page 5
.
ʑ
Detergent solution is not
drained.
–
Rinse Hold
(no final spin) selected?
a
page 3, 4.
– Clean the detergent solution pump
a
page 11.
– Clean the waste pipe and/or drainage hose.
ʑ
Water not visible in the
drum.
– Not a fault - water below the visible area.
ʑ
Spin result not
satisfactory.
Laundry wet/too damp.
– Not a fault - the unbalanced load detection system has cancelled
the spin cycle due to uneven distribution of the laundry.
Distribute large and small items of laundry evenly in the drum.
–
S
Reduced Iron
selected?
a
page 5.
– Speed selected too low?
a
page 5
.
ʑ
Spin cycle performed
several times.
– Not a fault - unbalanced load detection system is adjusting the
imbalance.
ʑ
Residual water in the
~
compartment for care
products.
– Not a fault - the action of the care product is not affected.
– Clean the insert if necessary
a
page 10
.
ʑ
Odour formation in the
washing machine.
– Run programme
Resistentes/ Algod.
(Cottons)
90 °C
without
laundry. Use standard detergent.
ʑ
³
The
þ
status indicator
lights up.
Appliance has detected
a detergent overload.
– Too much detergent used?
Mix 1 tablespoon of fabric softener with ½ litre of water and pour
into compartment
II
(not with outdoor or down fabrics).
– Reduce the detergent dosage for the next wash cycle.
ʑ
Loud noise generated,
vibrations and
“wandering” during the
spin cycle.
– Are the appliance feet fixed?
Secure the appliance feet
a
Installation instructions
.
– Transportation safety devices removed?
Remove the transportation safety devices
a
Installation
instructions
.
ʑ
Display panel/indicator
lamps do not function
during operation.
– Power cut?
– Circuit breakers tripped or fuses blown? Reset the circuit
breakers or change the fuses.
– If the fault occurs repeatedly, call the after-sales service.
ʑ
Programme sequence
longer than usual.
– Not a fault - unbalanced load detection system adjusts
imbalance by repeatedly distributing the laundry.
– Not a fault - foam detection system active - several rinse cycles
are added.
13
What to do if ...
ʑ
Detergent residues on
the laundry.
– Occasionally, phosphate-free detergents contain water-insoluble
residues.
– Select
(Rinse) or brush the laundry after washing.
ʑ
In Reload mode,
Inicio/
Pausa+Carga
(
Start/Re-
load
) flashes very quickly
and a signal sounds.
– Water level too high. Not possible to add laundry. Close the
washing machine door immediately if necessary.
– To continue, press the
Inicio
/Pausa+Carga (
Start
/Reload)
button.
If you cannot correct a fault yourself (switching on/off) or a repair is required:
– Turn the programme selector to
Stop
and remove the mains plug from the socket.
– Turn off the water supply and call the after-sales service
a
page 13.
Emergency release
e.g. in the event of a power cut
The programme continues when the power supply is restored. However, if the laundry has to
be removed, the washing machine door can be opened as follows:
Risk of scalding.
The detergent solution and laundry may be hot. If possible, leave it to
cool down.
Do not reach into the drum if it is still rotating.
Do not open the washing machine door if water can be seen through the
glass.
1.
Turn the programme selector to
Stop
and disconnect the mains plug.
2.
Drain the detergent solution
a
page 11.
3.
Pull the emergency release downwards with a tool and release.
Washing machine door can then be opened.
After-sales service
ʑ
If you cannot rectify the fault yourself (Troubleshooting
a
page 12, 13
), please contact our
after-sales service. We will always find a suitable solution and will avoid a visit from a service
technician wherever possible.
ʑ
You can find the contact details for your nearest after-sales service here or in the after-sales
service directory (depending on model).
GB
0844 8928979
(Calls from a BT landline will be charged at up to 3 pence per minute.
A call set-up fee of up to 6 pence may apply)
.
IE
01450 2655
ES
902 351 352
PT
21 4250 700
ʑ
Please give the After-sales service the product number (E-Nr.) and the production number
(FD) of the appliance.
Product number Production number
This information can be found:
on the inside of the washing machine door*/
opened service flap* and rear of the appliance.
*depending on the model
ʑ
Rely on the professionalism of the manufacturer.
Please contact us.
This will ensure that the repair is carried out by trained service technicians who arrive
equipped with genuine spare parts for your appliance
