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Troubleshooting

en

47

Troubleshooting

Troubleshooting

Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.

WARNING

Risk of electric shock!

Incorrect repairs are dangerous.

▶

Repairs to the appliance should only be carried out by trained specialist
staff.

▶

Only use genuine spare parts when repairing the appliance.

▶

If the power cord of this appliance is damaged, it must be replaced with a
special connection cable, which is available from the manufacturer or his
Customer Service.

Appliance safety

Fault

Cause

Troubleshooting

Appliance door will not open
or cannot be opened easily.

Childproof lock is activated.

▶

"Open the appliance door."

Error code / Fault display / Signal

Fault

Cause

Troubleshooting

E:21-30 will light up altern-
ately.

Intake opening of Zeolith
container is covered by
items of tableware.

▶

Re-arrange the tableware in the ap-
pliance so the "Intake opening of
the Zeolith container "

is no longer obstructed.

E:20-60 lights up alternately. Appliance has detected cal-

cified heating element.

1.

Descale the appliance.

2.

Operate the appliance with the wa-
ter softening system.

1

E:30-00 will light up altern-
ately.

Water protection system is
activated.

1.

Turn off the water tap.

2.

Call "Customer Service"

E:31-00 will light up altern-
ately.

Water protection system is
activated.

1.

Turn off the water tap.

2.

Call "Customer Service"

E:34-00 will light up altern-
ately.

Water is continuously run-
ning into the appliance.

1.

Turn off the water tap.

2.

Call "Customer Service"

1

Depending on the appliance specifications

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Содержание SMV6ZAX00X

Страница 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Dishwasher SMV6ZAX00X en User manual ...

Страница 2: ... 20 Information for test institutes 21 Favourite 22 Additional functions 22 Features 23 Top basket 23 Bottom basket 24 Cutlery basket 24 Etagere 24 Folding prongs 25 Knife shelf 25 Baking sheet spray head 25 Extra Clean Zone 26 Basket heights 27 Before using for the first time 27 Performing the initial configura tion 27 Water softening system 28 Overview of water hardness set tings 28 Setting the ...

Страница 3: ...n appliance care 43 Machine Care 43 Filter system 44 Cleaning spray arms 45 Troubleshooting 47 Appliance safety 47 Error code Fault display Sig nal 47 Washing results 49 Home Connect problem 56 Information on display panel 56 Malfunctions 56 Mechanical damage 58 Noise 58 Clean wastewater pump 60 Transportation storage and disposal 60 Removing the appliance 60 Protect appliance from frost 61 Transp...

Страница 4: ...inadequate experience and or knowledge provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers Do not let children play with the appliance Cleaning and user maintenance must not be performed by chil dren unless they are being supervised Keep children under the age of 8 years away from the appliance and power cable Witho...

Страница 5: ...liance to a power supply with alternating current only via a properly installed socket with earthing The protective conductor system of the domestic electrical installation must be properly installed Never equip the appliance with an external switching device e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is n...

Страница 6: ...vailable from Customer Service or specialist outlets WARNING Risk of tipping Improper installation may cause the appliance to tip up Only install built under or integrable appliances under a continuous worktop that is securely connected to adjacent cabinets Safe use WARNING Risk of serious harm to health Failure to comply with safety instructions and directions for use on packagings of detergent a...

Страница 7: ...d utensils with sharp points can cause injuries Arrange knives and utensils with sharp points in the cutlery basket with the points downwards on the knife shelf or in the cutlery drawer WARNING Risk of scalding If you open the appliance door while the programme is run ning hot water may splash out of the appliance Open the appliance door carefully if the programme is still running WARNING Risk of ...

Страница 8: ...e or the power cord is damaged immediately unplug the power cord or switch off the fuse in the fuse box and turn off the water tap Call customer services Page 62 Incorrect repairs are dangerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be replaced w...

Страница 9: ...that the appliance door will no longer close WARNING Risk of crushing With higher level appliances children can become crushed between the appliance door and cabinet doors underneath Keep an eye on children when opening and closing the ap pliance door WARNING Risk of chemical burns Rinse aid and detergent may cause chemical burns to the mouth throat and eyes Keep children away from detergent and r...

Страница 10: ...en Safety 10 Safety systems Protect children from possible hazards resulting from the appli ance The appliance is equipped with a Childproof lock Page 12 ...

Страница 11: ...l damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have been used before If the water pressure is too high or too low the appliance may not be able to operate properly Make sure that the water pres sure in the water supply system is min 50 kPa 0 5 bar and...

Страница 12: ...and makes it more difficult to open the appliance door You can activate or deactivate the door lock WARNING Risk of suffocation Children may become trapped in the appliance and thus suffocate Activate the door lock and close the appliance door Opening appliance door Page 35 Activating the door lock Note The door lock remains activ ated until it is deactivated manually 1 Open the appliance door 2 P...

Страница 13: ...ored in the mineral and heat energy is released The heat energy is blown out into the interior of the dishwasher with dry air This speeds up and im proves drying Zeolith drying therefore saves a great deal of energy Tip To avoid impairing Zeolith drying performance do not position table ware parts directly in front of the in take opening or the blow opening of the Zeolith container Do not position...

Страница 14: ...e factory to check it is in working order It is possible that water has left marks on the appliance These marks will disappear after the first wash cycle The delivery consists of the following Dishwasher Operating instructions Installation Instructions Further information documents Installation material Steam guard plate Salt filling aid funnel Mains cable Quick reference guide Installing and conn...

Страница 15: ...use a new water supply hose 1 Consult the installation instructions supplied for the steps required here 2 Connect the appliance to the drink ing water connection using the en closed parts Observe the Technical data Page 62 3 When doing so check that the drinking water connection is not kinked crushed or twisted Electrical connection Connect your appliance to the power supply Connecting the applia...

Страница 16: ...th your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 11 12 13 14 1 Rating plate Rating plate with E number and FD number Page 62 The data you need for Customer Service Page 62 1 Depending on the appliance specifications ...

Страница 17: ...asket Page 23 8 Cutlery shelf1 Cutlery shelf Page 24 9 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 45 10 Intake opening of the Zeolith con tainer The intake opening is required for Zeolith drying Page 13 11 Blow opening of the Zeolith con tainer The blow opening is required fo...

Страница 18: ...basic settings Page 40 4 Timer programming and setting but tons Setting timer programming Page 36 Changing basic settings Page 40 5 Remote Start Remote Start Page 41 6 Programme buttons and additional functions Programmes Page 20 Additional functions Page 22 7 Start button Starting the programme Page 36 8 WLAN display Home Connect Page 40 9 Water supply display Display for water supply 10 Door han...

Страница 19: ...Familiarising yourself with your appliance en 19 13 button If you press for approx 3 seconds you can open the basic settings Changing basic settings Page 40 1 Depending on the appliance specifications ...

Страница 20: ...pressure may result in deviations Programme Use Programme sequence Additional func tions Auto 35 45 C Tableware Cleaning delicate table ware cutlery temperat ure sensitive plastics glasses and stemware in the stemware basket Level of soiling Removing lightly adher ing fresh food remnants Sensor controlled Optimised by sensors de pending on the soiling of the washing water ExtraDry SpeedPerfect Add...

Страница 21: ...ng lightly adher ing fresh food remnants Particularly gentle Pre Rinse Cleaning 40 C Intermediate rinse Final rinse 50 C Dry ExtraDry SpeedPerfect Additional functions Page 22 Express 45 Tableware Cleaning delicate table ware cutlery temperat ure sensitive plastics and glasses Level of soiling Removing lightly adher ing fresh food remnants Time optimised Cleaning 45 C Intermediate rinse Final rins...

Страница 22: ... are saved Tip To reset the programme either use the Home Connect app or reset your appliance back to the factory settings Overview of basic settings Page 38 Additional functions Additional functions Additional functions You can find an overview of the addi tional functions that can be selected here Different additional functions which can be found on the control panel of your appliance are availa...

Страница 23: ...top basket a Knife shelf 1 You can adjust the height of the top basket to make room for larger items of tableware Adjusting top basket with side levers To wash large items of tableware in the baskets adjust the shelf position of the top basket 1 Pull out the top basket 2 To prevent the basket from sud denly dropping down hold the side of the basket by the top edge 3 Press in the levers on the righ...

Страница 24: ... as shown Cutlery basket Arrange cutlery in the cutlery basket always without sorting it and with the sharp points downwards Etagere Use the cutlery shelf and space un derneath for small cups and glasses or for large items of cutlery e g cooking spoons or serving cutlery If you do not need the cutlery shelf you can fold it up 1 Depending on the appliance specifications ...

Страница 25: ...osi tion Knife shelf Use the shelf for knives and long items of cutlery Baking sheet spray head Use the baking sheet spray head to clean large items of tableware e g trays grilles and plates Arrange max 2 baking sheets and 2 grilles as shown to ensure that the spray jet can reach all parts Note Check that the appliance is al ways operated with the top basket or the baking sheet spray head Insertin...

Страница 26: ...Zone Use the Extra Clean Zone in the top basket to clean soiled tableware thor oughly e g muesli bowls Selecting Extra Clean Zone Note Consumption will increase if you operate your appliance with the Extra Clean Zone switched on 1 Pull out the top basket 2 Set the slider to ON or OFF 3 Push in the top basket Cleaning Extra Clean Zone Limescale and soiling from the dish washing water can block the ...

Страница 27: ... for the first time Before using for the first time Performing the initial config uration On initial start up or after a reset to the factory settings you will need to make settings Tip Connect your appliance to a mo bile device You can conveniently change all settings via the Home Connect app Home Connect quick start Page 41 Requirement The appliance has been installed and connected Page 14 1 Add...

Страница 28: ... selected here You can find out how hard your water is from your local water company or by using a water hardness tester Water hardness E Hardness range mmol l Setting value 0 8 Soft 0 1 1 H 00 9 10 Soft 1 2 1 4 H 01 11 12 Medium 1 5 1 8 H 02 13 15 Medium 1 9 2 1 H 03 16 20 Medium 2 2 2 9 H 04 21 26 Hard 3 0 3 7 H 05 27 38 Hard 3 8 5 4 H 06 39 62 Hard 5 5 8 9 H 07 Note Set the water hardness deter...

Страница 29: ...penser for special salt immediately before the pro gramme starts 1 Unscrew the lid of the dispenser for special salt and remove 2 On initial start up Fill the dispenser right up with water 3 Note Only use special salt for dishwashers Do not use salt tablets Do not use table salt Add the special salt to the dis penser a Funnel 1 Fill the dispenser right up with spe cial salt The water in the dis pe...

Страница 30: ...For optimum drying results use rinse aid Only use rinse aid for domestic dish washers Adding rinse aid If the rinse aid refill indicator lights up top up with rinse aid Only use rinse aid for domestic dishwashers 1 Press the catch on the lid of the dispenser for rinse aid and lift 1 2 2 Add rinse aid up to the max mark max 3 If rinse aid spills out remove it from the tub Spilled rinse aid can caus...

Страница 31: ...id system is switched off and the rinse aid refill indicator is deactivated Detergent Detergent Detergent Suitable detergents Only use detergents that are suitable for dishwashers Both separate and combined detergents are suitable For optimum washing and drying res ults use separate detergent adding Special salt Page 29 and Rinse aid Page 30 separately Modern powerful detergents mainly use a low a...

Страница 32: ... up to a water hardness of 26 E With a water hardness above 26 E you will need to add special salt and rinse aid For the best washing and drying results we recommend using special salt and rinse aid from a wa ter hardness of 17 E If you are us ing combined detergent the washing programme is adjusted automatically to ensure the best possible washing and drying result Unsuitable detergents Do not us...

Страница 33: ...er 20 ml 25 ml detergent is suffi cient for normal soiling If table ware is only lightly soiled slightly less than the amount of detergent specified is usually sufficient 3 Close the lid of the detergent dis penser a The lid clicks into position a The detergent dispenser will open automatically at the optimum time during the programme Powder or liquid detergent will spread around the washing tank ...

Страница 34: ...in the dishwasher with alu minium If you are using highly caustic alkaline or highly acidic cleaning agents in particular commercial or indus trial cleaning agents do not put aluminium parts in the dish washer interior Cause Recommendation The water temperat ure of the programme is too high Select a programme with lower temperat ures After the programme has ended take glass ware and cutlery out of...

Страница 35: ...lecting tray and do not block it with tableware so as not to obstruct the lid of the deter gent dispenser Removing tableware WARNING Risk of injury Hot tableware can cause burns to the skin When hot tableware is sensitive to shock may crack and can result in injury When the programme has ended do not empty the appliance until the tableware has cooled down for a while 1 To prevent water dripping on...

Страница 36: ... 24 hours 1 Press or a 00h 01m appears on the display 2 Use or to set the re quired start time for the pro gramme 3 Press a This activates time preselection Tip To deactivate timer program ming press or repeatedly until 00h 00m appears in the dis play Starting the programme Press a The programme has ended when the display shows 00h 00m Notes If you want to add more tableware while the appliance is...

Страница 37: ...ress for approx 4 seconds 3 Close the appliance door a All displays light up a As soon as the displays are off the display shows 00h 01m and the residual water is pumped out a The programme is cancelled and ends after approx 1 minute Switching off appliance 1 Please note the information on Safe use Page 11 2 Press Tip If you press during the wash cycle the programme currently run ning will be inte...

Страница 38: ...id Page 30 Switch the rinse aid system off with level r 00 Sensor setting SE 00 1 SE 00 SE 02 Set the water sensor for identifying soiling Sensors Page 13 Extra Dry d 00 1 d 00 d 01 The temperature is increased during the final rinse which improves the drying result This may increase the run time slightly Note Not suitable for delicate items of tableware Switch Extra Dry on d 01 or off d 00 Hot wa...

Страница 39: ... the setting SP 00 the last programme selected is set by de fault when the appliance is switched on With the setting SP 01 the Eco 50 programme is set by default when the appliance is switched on Tone volume SL 02 1 SL 00 SL 03 Adjustment of tone volume Level SL 00 switches the signal tone off Button volume bL 02 1 bL 00 bL 03 Set the button volume during opera tion Level bL 00 switches the but to...

Страница 40: ... 2 Press 3 To open the basic settings press for 3 seconds a The display shows H xx a The display shows 4 Press repeatedly until the display shows the required set ting 5 Press or repeatedly until the display shows the right value You can change several settings 6 To save the settings press for 3 seconds 7 Close the appliance door Home Connect Home Connect Home Connect This appliance is network cap...

Страница 41: ...appliance receives signals from the WLAN home network Wi Fi at its installation location 1 With the help of the Home Connect App scan the QR code 2 Follow the instructions in the Home Connect app Home Connect settings Adapt Home Connect to your needs You can find the Home Connect set tings in the basic settings for your ap pliance Which settings the display shows will depend on whether Home Connec...

Страница 42: ...ect server initial registration Unique appliance identification consisting of appliance codes as well as the MAC address of the Wi Fi communication module in stalled Security certificate of the Wi Fi communication module to ensure a secure data connection The current software and hardware version of your appliance Status of any previous reset to factory settings This initial registration prepares ...

Страница 43: ... our tested and ap proved Dishwasher Care and Ma chine Cleaner for Dishwashers online at https www bosch home com store or from customer service Machine Care is a programme which removes various deposits in one washing cycle Cleaning takes place in two phases Phase Removal of Detergent Placement 1 Grease and limescale Liquid machine care product or machine descaler in powder form Appliance interio...

Страница 44: ...n the interior with a damp cloth 2 Clean the filters 3 Place the machine care product in the appliance interior Only use machine care products specially designed for dishwash ers 4 Pour the machine cleaner into the detergent dispenser until it is filled completely Do not place any additional ma chine cleaner in the appliance in terior 5 Press 6 Press a Machine Care is run a Once the programme has ...

Страница 45: ... fil ter 6 Re assemble the filter system Make sure that the locking catches on the coarse filter click into posi tion 7 Insert the filter system into the ap pliance and turn the coarse filter clockwise Make sure that the arrow mark ings match up Cleaning spray arms Limescale and soiling in the dish washing water may block the nozzles and bearings on the spray arms Clean the spray arms regularly 1 ...

Страница 46: ...ray arm to re move 3 Check the outlet nozzles on the spray arms for blockages under running water and remove any for eign bodies 4 Insert the lower spray arm a The spray arm clicks into position 5 Insert the upper spray arm and screw it firmly in place ...

Страница 47: ...ated Open the appliance door Page 35 Error code Fault display Signal Fault Cause Troubleshooting E 21 30 will light up altern ately Intake opening of Zeolith container is covered by items of tableware Re arrange the tableware in the ap pliance so the Intake opening of the Zeolith container Page 16 is no longer obstructed E 20 60 lights up alternately Appliance has detected cal cified heating eleme...

Страница 48: ... the water connection 5 Remove the filter from the supply hose 6 Clean the filter 7 Re insert the filter in the supply hose 8 Screw the water connection back on 9 Check the water connection for leaks 10 Restore the power supply 11 Switch the appliance on E 92 40 will light up altern ately Filters are soiled or blocked Clean the filters Cleaning filters Page 44 E 61 03 will light up altern ately Wa...

Страница 49: ...lt is present 1 Press 2 Unplug the appliance or switch off the fuse 3 Wait at least 2 minutes 4 Insert the mains plug of the appli ance in a socket or switch on the fuse 5 Switch the appliance on 6 If the problem occurs again Press Turn off the water tap Pull out the mains plug Contact Customer Service Page 62 and give the er ror code Washing results Fault Cause Troubleshooting Tableware is not dr...

Страница 50: ...the programme has ended Rinse aid used has a limited drying performance Use a name brand rinse aid Eco products may have limited ef fectiveness Plastic tableware is not dry Not a fault As plastic does not store heat so well it also does not dry as well No remedial action possible Cutlery is not dry Cutlery not arranged prop erly in the cutlery basket or cutlery drawer Droplets can form on the cutl...

Страница 51: ...f the sensors Sensors Page 13 Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Adjust the sensitivity of the sensors Sensors Page 13 Tall narrow receptacles in corner areas are not rinsed adequately Do not position tall narrow recept acles at too great an a...

Страница 52: ...se rinse aid Rinse aid Page 30 Set the water softening system higher Wipeable or water soluble coatings are present inside the appliance or on the door Detergent substances are deposited there These coat ings cannot generally be re moved with chemicals Change your detergent Page 31 Clean the appliance mechanically White coating is deposited in the appliance interior 1 Set the water softening syste...

Страница 53: ...tions for the amount to be used Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Adjust the sensitivity of the sensors Sensors Page 13 Coloured coatings blue yel low brown that are difficult or impossible to remove are present inside the appliance or on sta...

Страница 54: ...aned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Adjust the sensitivity of the sensors Sensors Page 13 Removable streaks are present on glasses glass ware with a metallic appear ance and cutlery Amount of rinse aid to be dispensed is set too high Set the rinse aid system to a lower ...

Страница 55: ... also rust if washed together with rust ing items Do not wash rusting items Salt content in washing wa ter is too high 1 Remove any spilled special salt from the tub 2 Screw the cap of the special salt dispenser on tight Detergent residue is present in the detergent dispenser or the tablet collecting tray Spray arms were blocked by tableware so detergent was not rinsed out Check that the spray arm...

Страница 56: ...etect spe cial salt tablets Do not use special salt tablets Refill indicator for special salt does not light up Water softening system is switched off Setting the water softening system Refill indicator for rinse aid lights up Insufficient rinse aid 1 Add Rinse aid Page 30 2 Set the amount of rinse aid to be dispensed Setting the amount of rinse aid Page 30 Refill indicator for rinse aid does not ...

Страница 57: ... Appliance door is not closed properly Close the appliance door Programme starts automat ically You did not wait until pro gramme ended Terminate programme Page 37 Appliance stops during the programme or cuts out Appliance door is not closed properly Close the appliance door Power and or water supply has been interrupted 1 Check the power supply 2 Check the water supply Top basket is pressing agai...

Страница 58: ...osed Door lock has been activ ated Close the appliance door with greater force Door cannot be closed due to installation method Check whether the appliance has been installed properly When closed the appliance door its decor or attached parts should not knock against adjacent cabin ets or the worktop Lid on the detergent dis penser cannot be closed Detergent dispenser or lid are blocked by sticky ...

Страница 59: ...g or rattling noise With a small load the water jets directly strike against the tub Distribute the tableware evenly Load the appliance with more table ware Light items of tableware move about during the wash cycle Position light items of tableware se curely ...

Страница 60: ...d remove a You can now reach the impeller with your hand 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal Transportation storage and disposal You can find...

Страница 61: ...e water tap 9 To empty the residual water out of the appliance detach the supply hose and let the water drain out Disposing of old appliance Valuable raw materials can be re used by recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock o...

Страница 62: ... the purchase agree ment and in addition to our manufac turer s warranty we offer compensa tion under the following conditions If our Aqua Stop system is defect ive and causes water damage we will make good the damage for private users To ensure protection from water damage the appliance must be connected to the power supply The liability guarantee is valid for the service life of the appliance A ...

Страница 63: ... äte GmbH Carl Wery Str 34 81739 Munich Germany Subject OSSREQUEST The cost of performing your request will be charged to you This offer is valid for three years from the date of purchase or at least as long as we offer support and spare parts for the respective appliance Declaration of Conformity Declaration of Conformity Declaration of Conformity Robert Bosch Hausgeräte GmbH hereby declares that...

Страница 64: ...o on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001689275 9001689275 011026 650 A5 en Robert Bosch Hausg...

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