Notes I 19
Wrong Deliveries and Transit Damage
Wrong deliveries, incorrect or damaged packing and transit
damage claims are not warranty claims. Such cases should be
directed to Bosch’s Customer Service line in Australia on ph:
1300 307 037 or in New Zealand on ph: 0800 543 352.
How to Make a Warranty Claim
If a Product fails within the warranty period, the end user must
stop using the Product and make a claim as soon as possible, in
any event before the end of the Warranty Period (see Deadlines
for Submitting Warranty Claims below).
To make a warranty claim under this voluntary warranty,
call the Bosch Customer Contact Centre (in Australia on
ph: 1300 307 037 or in New Zealand on ph: 0800 543 352).
Please be ready to provide the model and serial number, date
of installation, purchase details and a full description of the
problem. Alternatively, for claims in Australia, you can post
details of your claim to Robert Bosch (Aust) Pty Ltd, Attn TT
Warranty Department, Locked Bag 66, Clayton Sth, Victoria,
3169. Claims received by post will take longer to process and
we encourage you to call. Bosch may refer you to one of its
Bosch Warranty Authorised Service Dealers.
Proof of purchase and purchase date, as well as proof of
installation and proper commissioning by a licensed installer,
may be required by Bosch or an authorised service technician.
All warranty service calls will be conducted by an authorised
service technician during normal business hours. Bosch will not
accept claims under this voluntary warranty for attendance and
repair of the Product by third parties not authorised by Bosch.
Deadlines for Submitting Warranty Claims
Bosch aims to rectify genuine quality problems as a priority.
This is generally achieved by investigating why defective
products have failed and by introducing immediate corrective
action measures to prevent re-occurring warranty failures.
It is therefore critical that all warranty claims are promptly
submitted to Bosch as soon as the product fails, and in any
event before the end of the warranty period.
Product Liability and Product Safety
Bosch should be informed immediately about any potential
product safety concerns within and outside the warranty
period. Bosch is well aware of its product liability and product
safety obligations and responsibilities. It is our aim to ensure
appropriate product safety standards are met in order to avoid
injury, loss and damage caused by defects in any Product.
Privacy
Bosch is required to seek personal information from an end user
who seeks to make a claim under this warranty. Such personal
information may be used by Bosch and/or any authorised
service technician (who is authorised to process warranty
claims and/or carry out warranty repairs on behalf of Bosch) for
the purpose of processing such warranty claim and also for the
provision of customer support and further information about
Bosch’s products and services (Purpose).
If an end user does not wish to provide Bosch and/or its
authorised service technician with personal information, Bosch
may be unable to process the end user’s warranty claim or to
provide the end user with additional customer support, services
and information.
Bosch is committed to protecting the privacy of personal
information and will act in compliance with applicable privacy
laws, including the National Privacy Principles under the
Australian Privacy Act 1988 (Cth) (as amended) and New
Zealand’s Information Privacy Principles described in the
Privacy Act 1993 (NZ).
Bosch takes security measures in order to protect any personal
information collected in the warranty claim process against
manipulation, loss, destruction, access by unauthorised
persons or unauthorised disclosure.
Bosch will not disclose any personal information to third parties
other than for the Purpose or except as required by law.
An end user has the right to access the personal information
Bosch or its authorised service technician hold about them.
The end user can request to see, change or modify the personal
information held about them, or withdraw consent for its usage,
by contacting Bosch at the Bosch Contact Details below.
Bosch Contact Details
This warranty is offered by Robert Bosch (Australia) Pty Ltd
(ACN 004 315 628) of 1555 Centre Road, Clayton, Victoria
3168. Please call the Customer Contact Centre on 1300 30 70
37 in Australia or 0800 543 352 in New Zealand if you have any
queries in relation to this warranty or contact us using the online
form at www.bosch-climate.com.au or www.boschclimate.co.nz
