18 I Notes
If the Product is not located within the usual operating area of
an authorised service technician, the end user will be required
to pay the service call costs associated with a service call under
this voluntary warranty.
Notwithstanding the above, if the Product has not been installed
in accordance with the installation instructions in regards
to access, or has been otherwise installed in location where
service access is difficult, the end user will be required to pay
charges associated with the difficult access. This includes, but
is not limited to, the removal of walls or doors to gain access
and the use of specialised equipment to move the Product or
components to safe working levels. Where the Product cannot
be safely accessed, Bosch may refuse to service the Product
under this voluntary warranty.
For invalid claims under this voluntary warranty, the end
user will be liable for the costs of making the warranty claim
including any service call costs.
Warranty Conditions
This voluntary warranty is subject to the following conditions:
• The Product must have been installed and correctly
commissioned by an authorised and licensed installer in
compliance with applicable Australian Plumbing and Gas
Standards. Proof may be required of correct commissioning
of the Product (such as certificate of compliance). Claims
for failures due to incorrect installation or commissioning
are not covered under this voluntary warranty and may be
rejected by Bosch.
• Where a Product or part thereof is replaced or repaired
under this voluntary warranty, the balance of the original
voluntary warranty will apply. The replacement Product or
part does not carry a new voluntary warranty.
• The Product must have its original serial numbers and rating
labels intact.
• The warranty does not extend to any Product that has been
completely or partially disassembled.
• These warranty terms cannot be amended except in writing
by an authorised officer of Bosch.
• The warranty only applies to Product installed for an end
user in Australia or New Zealand and purchased from Bosch
or from a reseller where the Product has been originally sold
by Bosch.
• Any claim made under this voluntary warranty meets the
requirements set out below in the “How to Make a Warranty
Claim” section.
Failure to service Product in accordance with recommendations in instruction manuals for Product may result in a warranty claim
under this voluntary warranty being rejected by Bosch. Bosch alerts end users that instruction manuals for Product contain specific
recommendations for servicing and safety checks to be carried out on Product.
Table 9
Warranty Exclusions
This warranty will not apply to a defect or fault to the extent to
which it arises:
• due to storage, handling or installation of the Product
otherwise than in accordance with instructions provided for
the Product by Bosch or without reasonable care, including
installation of a Product which is of inappropriate size or
type for the intended purpose;
• due to operation, use or maintenance of the Product
otherwise than in accordance with instructions provided for
the Product by Bosch or without reasonable care, including
use of the Product with faulty or unsuitable plumbing, water
pressure, power or gas supply;
• due to accidental damage or use of the Product for a
purpose or in environmental conditions for which the
Product were not designed or sold, or use of the products
outside the specified or normal operating ranges for such
Product.
• as a result of changes which occur in the condition or
operational qualities of the Product due to climate or other
environmental influence, foreign material contamination
or water entry or as a result of exposure to excessive heat
or solvents or because of use of non-potable water or
bore water in the Product or damage as result of an Act of
Nature including but not limited to storms, fires, floods and
lightning strikes;
• from normal wear and tear or when replacement or repair
of parts would be part of normal maintenance or service of
the Product or where the damage is only to surface coating,
varnish or enamel;
• as a result of repairs, alterations or modifications to the
Product which have been performed by a person who is not
suitably qualified and experienced to perform works on the
Product; or
• from the use of any spare parts not manufactured, sold
or approved by Bosch in connection with the repair or
replacement of Product. This voluntary warranty does not
apply to damage that has been caused by continued use of
a Product after it is known, or would have been known with
regular servicing, it is defective.
This voluntary warranty does not apply to damage that has been
caused by continued use of a Product after it is known, or would
have been known with regular servicing, it is defective.
