40
40
Operating Instructions
(e) This warranty is not transferable and is only offered to the original purchaser of the hot water
unit.
(f) No employee or agent of Bosch is authorised to amend the terms of this warranty.
(g) This warranty only applies to Bosch hot water units purchased from an authorised reseller
and installed in Australia or New Zealand.
(h) To the extent that any condition or warranty implied by law is excludable, such condition or
warranty is excluded.
5. How to lodge a warranty claim and warranty procedure
(a) Warranty claims must be made with the Bosch Customer Contact Centre (Australia: ph 1300
307 037; New Zealand: ph 0800 543 352). Please be ready to provide the model and serial
numbers, date of installation, purchase details and a full description of the problem.
Warranty claims must be made before the end of the warranty period.
(b) All warranty service calls must conducted by an authorised Bosch service agent.
(c) Invoices for attendance and repair of a hot water unit by third parties not authorised by Bosch
will not be accepted for payment by Bosch.
6. Privacy Act 1988 (Cth)
A customer's personal information collected during warranty claims may be used for the
provision of customer support, for the provision of information about products and services and
for other marketing activities undertaken by Bosch and its Bosch Service Agents who are
authorised to carry out warranty repairs on behalf of Bosch (
Purpose
). Bosch is committed to
protecting the privacy of its customers' personal information. It will act in compliance with
the National Privacy Principles and
Privacy Act 1988 (Cth). Bosch will not forward customers'
personal information to third parties other than for the Purpose. A customer can object at any
time to the use of their personal information for the Purpose. Bosch will cease to use a
customer's personal information accordingly if an objection is made.
7. Bosch contact details
If you have any questions about this warranty or to lodge a warranty claim, please contact:
Robert Bosch (Australia) Pty Ltd
1555 Centre Road, Clayton, Victoria 3168
Tel: Australia: 1300 307 037
Tel: New Zealand: 0800 543 352
IMPORTANT NOTE FOR AUSTRALIAN CONSUMERS
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
