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Servicing Your Product
Servicing your Product
If your product requires service, first contact the
authorized dealer from whom you purchased the
BocaVision unit. If the dealer is unable to assist you,
and you must contact Boca Research, Inc., please
follow the instructions below.
If the Troubleshooting section did not resolve your
problem, you may call our technical support staff for
assistance. If you haven’t referred to the
Troubleshooting sections, do so now.
NOTE: CALLING TECHNICAL SUPPORT
WITHOUT COMPLETE AND ACCURATE
INFORMATION CONCERNING YOUR PROBLEM
MAY BE BOTH TIME-CONSUMING AND
FRUSTRATING FOR YOU.
1. When calling Boca Research Technical Support,
have the following information available:
• Model and serial number
• Model of TV to which product is being attached
• Model of VCR
2. Call our Technical Support Department between
the hours of 8:00 a.m. and 6:30 p.m. EST Monday
through Friday at (561) 241-8088. A technician will
be available to discuss the problem(s) you are
experiencing.
If factory service is required, you will be given a
Return Merchandise Authorization (RMA) number.
Please place this number on the outside of the
package when you return the item(s) for service and
reference it on any correspondence included in the
package. Boca Research, Inc. will return any
product which is not accompanied by an RMA
number.
3. Refer to the Limited Warranty Statement on the
previous page to determine if the product is
covered under the Boca Research, Inc. Limited
Warranty.
4. Certain parts will not be covered under the Boca
Research, Inc. Limited Warranty. Dealer installed
parts are warranted by the dealer. Parts which
you have installed yourself are covered only by
the supplier’s warranties. In these cases, Boca
Research, Inc. can identify which parts are
defective, but will not replace such parts until
specific written authorization is received from you.
The cost of parts and labor involved in making
such repairs will be billed to you C.O.D.
5. When sending the product to Boca Research, Inc.
for repairs, please be sure to include:
• the BocaVision product
• your name
• your return street address (for UPS purposes)
• phone number
• the RMA number mentioned above
Package the product securely in a container
equivalent to the original packaging, and insure the
package to protect against loss or damage during
transit. Shipping charges must be prepaid; C.O.D.
shipments will not be accepted. Please use the
address below for all correspondence:
Boca Research, Inc.
RMA Department - RMA # _____________
6500 West Rogers Circle
Suite 3000
Boca Raton, FL 33487-2841
NOTE ON INTERNATIONAL SHIPMENTS:
Customer is responsible for all charges associated
with shipping product directly to Boca Research’s
facility. This includes but is not limited to freight
charges, customs charges, freight forwarding fees,
storage fees, handling fees, documentation fees,
duties, taxes, port charges, etc. Boca Research will
NOT pay charges on freight which is not correctly
routed directly to Boca Research’s facility.
6. If the repairs performed on your modem were
covered by the warranty, Boca Research, Inc. will
return it prepaid via UPS.
