36
Boca’s Family of Ethernet Products
will be given a Return Merchandise Authorization (RMA) number.
PLEASE PLACE THIS NUMBER ON THE OUTSIDE OF THE
PACKAGE
when you return the item(s) for service and reference it on
any correspondence included in the package. Boca Research, Inc. will
return any product which is not accompanied by an RMA number.
3. Refer to the Warranty Statement if the product is covered under the
five-year Boca Research, Inc. Limited Warranty.
4. Certain parts will not be covered under the Boca Research, Inc. Limited
Warranty. Dealer installed parts are warranted by the dealer. Parts
which you have installed yourself are covered only by the suppliers
warranties. In these cases, Boca Research, Inc. can identify which parts
are defective, but will not replace such parts until we receive written
authorization from you. Cost of parts and labor involved in making
such repairs will be billed to you C.O.D.
5. When returning the product to Boca Research, Inc. for repairs, please
be sure to include:
• the
BOCALANcard
2000 Plus (board only)
• your name
• your return street address (for UPS purposes),
• your phone number,
• and the RMA number mentioned above.
Package the product securely in a container equivalent to the original
packaging, and insure the package to protect against loss or damage
during transit. Shipping charges must be prepaid; C.O.D. shipments
will not be accepted. Please use the address below for all
correspondence:
Boca Research, Inc.
RMA Department - RMA # ___________
1601 Clint Moore Road
Boca Raton, FL 33487-2841
6. If the repairs performed on your product were covered by the
warranty, Boca Research, Inc. will return it prepaid via UPS.
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