20
Q & A
Q
Water went into my device. What do I do?
A
First, remove your battery from the device and dry them in a dry place.
After drying for a period of time, try to turn it on. If it still does not turn on,
the main-board or other parts needs to be replaced. Please contact to your
service center.
Q
It won’t turn on.
A
The program may be damaged. Please try resetting your device. If it still
doesn’t work, contact to your service center.
Q
It won’t charge.
A
Make sure the power cable and your device has been connected correctly.
Try cleaning your charging terminals. If it still doesn’t work, your battery life
might be finished or it can be a broken battery.
(The battery warranty is 6 months)
Q
How do I get the repair service?
A
You can send via a delivery service to headquarter. When sending the
package, make sure you pay for the shipping fee in advance. When the
repair is finished, headquarter will cover the shipping cost.
Q
My battery drains very quickly.
A
The battery can be drained quickly when the Wi-Fi or Bluetooth is turned on.
If it drains quickly regardless of using the options above, please purchase
another battery.
WARNING
• If you have done the above and the device still does not work, please contact to
the service center.
• After the 1 year warranty the repair service will be charged.
