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Replacement Parts
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1.800.762.1142
9
Troubleshooting
LP gas tank valve is closed
Make sure regulator is securely attached to the LP gas tank per “Installing LP
Gas Tank,” then turn LP gas tank valve to “OPEN”
LP gas tank is low or empty
Exchange, refill or replace LP gas tank
LP gas leak
1. Turn LP gas tank valve to “CLOSED”
2. Wait 5 minutes for gas to clear
3. Follow “Checking for Leaks” section
Battery needs to be changed
Replace the “AA” battery (follow assembly step for inserting battery)
Electrode and burners are wet
Wipe dry with cloth
Electrode cracked or broken - sparks at crack
Replacement part(s) may be needed - contact Customer Care at 800.762.1142
Wire loose or disconnected
Reconnect wire or replacement part(s) may be needed - contact Customer Care
at 800.762.1142
Wire is shorting (sparking) between igniter and electrode Replacement part(s) may be needed - contact Customer Care at 800.762.1142
Bad igniter
Replacement part(s) may be needed - contact Customer Care at 800.762.1142
No gas flow
Check if LP gas tank is empty
a. If empty, exchange, refill or replace LP gas tank
b. If LP gas tank is not empty, refer to “Sudden drop in gas flow or
reduced flame height” (see below)
LP gas tank is low or empty
Exchange, refill or replace LP gas tank
LP gas leak
1. Turn LP gas tank valve to “CLOSED”
2. Wait 5 minutes for gas to clear
3. Follow “Checking for Leaks” section
Coupling nut and regulator not fully connected
Turn the coupling nut about one-half to three-quarters additional turn until solid
stop.
Obstruction of gas flow
1. Clear burner/venturi tube
2. Check for bent or kinked hose
Disengagement of burner to valve
Re-engage burner and valve
Spider webs or insect nest in burner/venturi tube
Clean burner/venturi tube
Burner ports clogged or blocked
Clean burner ports
Out of gas
Exchange, refill or replace LP gas tank
Overfilling prevention device may have been activated
1. Turn control knob to “ OFF”
2. Wait 30 seconds and light outdoor fireplace per “Lighting” section
3. If flames are still too low, reset the overfilling prevention device:
a. Turn control knob(s) “ OFF”
b. Turn LP gas tank valve to “CLOSED”
c. Disconnect regulator
d. Turn control knobs to (HIGH)
e. Wait one minute
f. Turn control knobs to “ OFF”
g. Reconnect regulator and leak check connections, being careful not to
fully open valve
h. Light outdoor fireplace per “Lighting” section
Burner ports are clogged or blocked
Clean burner ports
New burner may have residual manufacturing oils
Burn outdoor fireplace for 15 minutes and reinspect
Spider webs or insect nest in burner/venturi tube
Clean burner/venturi tube
Poor alignment of valve to burner/venturi tube
Ensure burner/venturi tube is properly engaged with valve
High or gusting winds
Do not use outdoor fireplace in high winds
Low on LP gas
Exchange, refill or replace LP gas tank
Excess flow valve tripped
Refer to “Sudden drop in gas flow or reduced flame height”
Burner and/or burner/venturi tube is blocked
Clean burner and/or burner/venturi tube
Flame seems to lose heat when burning in cold
weather - temperature below 50ºF
Ice has built up on the outside of the LP gas tank
because the vaporization process is too slow
1. Turn off per “Turning Off” section
2. Replace with a spare LP gas tank
3. Reconnect LP gas tank per “Installing LP Gas Tank” section
4. Follow “Checking for Leaks” section
5. Light outdoor fireplace per “Lighting” section
