Blackberry INTERNET SERVICE - FEATURE AND TECHNICAL OVERVIEW V3.2, Руководство пользователя

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I cannot send or receive email messages on my device
Note: Depending on your messaging service plan, this feature might not be supported.
Try performing the following actions:
•
If you are using a Windows Live™ email account (for example, Windows Live™ Hotmail®), verify that your email account is still valid. You
might be required to validate your email account every 360 days.
• Verify that the BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send
and receive email messages when you return to a wireless coverage area. For more information about wireless network coverage, see the
printed documentation that came with your device.
• Send service books to your device. If you have a device with BlackBerry® Connect™ software, you might need to delete old service books
from the device before you send new service books. For more information, see the user guide for your device.
• Verify that your email account is set to leave email messages on the messaging server. For more information, view the online help for your
email account.
• Verify whether you need to turn on access to the IMAP or POP web site for your email account. For more information, contact your email
service provider.
• If you created email message filters for your BlackBerry email account, verify that these email message filters are not preventing the
BlackBerry® Internet Service from delivering email messages to your device.
User Guide BlackBerry devices
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