Blackberry INTERNET SERVICE - FEATURE AND TECHNICAL OVERVIEW V3.2, Руководство пользователя

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Type the mailbox name for your Microsoft Outlook account. The mailbox name is the same as your login name, and it is usually case
sensitive.
Troubleshooting
I cannot open email messages from my email account using my device
Note: Depending on your messaging service plan, this feature might not be supported.
The email message you are trying to open might be too large. Email messages that the BlackBerry® Internet Service retrieves from supported
email applications cannot exceed 5 MB.
Using a browser on your computer or the email application on your computer, log in to your email address and open the email message.
I cannot add an email address
Note: Depending on your messaging service plan, you might not be able to add email addresses or create a BlackBerry® email address for
your BlackBerry device.
The BlackBerry® Internet Service supports the most common types of email accounts and access options. However, there may be some situations
that can prevent you from setting up your email account with the BlackBerry Internet Service.
Try performing the following actions:
• Verify that you have provided the correct information for your email account.
• Verify if your email service provider only allows you to access your email account using a browser on a computer, which might prevent
you from adding your email address.
• Verify if your email service provider requires you to subscribe to a premium email account to set up your email account with the
BlackBerry Internet Service.
• Verify if your email service provider requires you to turn on client access (for example, POP) to set up your email account with the
BlackBerry Internet Service.
For more information, contact your email service provider.
User Guide Setting up existing email addresses
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