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CHAPTER 13: STATUS REPORTS
Also when you have successfully connected, the SSID of this access point will then be shown in the Wireless ESSID filed of ra0
(shows above as “” which is not connected).
13.3 SUPPORT REPORTS
The Support Report provides status information that assists the Black Box technical support team to solve any problems you may
experience with your console server. With email support requests, generate a Support Report when the issue is occurring, and
attach it as text.
Select Status > Support Report.
A status snapshot presents.
Save the file as a text file and attach it to your support email.
NOTE: For console servers running firmware v3.11 and above, for devices where the serial number can be retrieved, there is now
a Feature Set section displaying the serial number. LES1200, LES1508A, LES1600, LES1516A, LES1532A, LES1548A and
LES1700 can display their serial number. For devices not supporting this feature, there is no change to the support report.
NOTE: There is also a new cli command on all devices called showserial that does nothing more than return the serial number if it is
available or “No serial number information available.” The command exists on all devices so VCMS bulk commands can be
run on many console servers and obtain as many serial numbers as possible in one operation.
FIGURE 13-4.
13.4 SYSLOG
The console server’s Linux system logger maintains a record of all system messages and errors:
Select Status > Syslog.
The syslog record can be redirected to a remote Syslog Server:
Enter the remote Syslog Server Address and Syslog Server Port details.
Click Apply.
The console also maintains a local Syslog. To view this local Syslog file:
Select Status > Syslog.
