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724-746-5500 | blackbox.com
8-Port DVI USB Module
Solution:
Use the F4 function key (More/Position) to select the position of the
OSD menu on the screen. Choose from five options: upper-left (UL), upper-right
(UR), lower-left (LL), lower-right (LR), or middle (M).
Problem:
Keyboard strokes are shifted.
Possible Cause:
The computer was in the shifted state when last switched.
Solution:
Press both Shift keys on the keyboard.
Problem:
I forgot the password.
Solution:
Contact Black Box Technical Support at 724-746-5500
Problem:
The keyboard-mouse-monitor does not work.
Possible Cause:
The keyboard-mouse-monitor connectors at the local port
on the are not active when the unit is connected to a ServTray with its
Centronics connector.
Solution:
Disconnect the Centronics connector from the tray, and the unit will
function as a standalone KVM module.
A.2 Calling Black Box
If you determine that your 8-Port DVI USB Module is malfunctioning, do not
attempt to alter or repair the unit. It contains no user-serviceable parts. Contact
Black Box at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or
make it worse.
