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Appendix: Troubleshooting
Problem:
Alphabet symbols on the computer’s monitor are blue or have shad-
ows.
Possible Cause:
Resolution settings are incorrect.
Solution:
Under Windows Control Panel, set the computer’s video output to
match the highest resolution for the monitor with a large font for best
performance.
Problem:
AutoScan does not switch PCs, and the ServSwitch beeps from time to
time while a red indicator flashes.
Possible Cause #1:
All PCs are powered off or only one PC is powered on. Scan
mode works only for powered-on computers.
Solution #1:
Power on all computers. To abort AutoScan, press the Left-Ctrl key
twice. Or, press any front-panel button to select a PC (this also stops AutoScan).
Possible Cause #2:
Scan type is eyemark selected, but no PC is eyemark selected
in OSD.
Solution #2:
Set proper scan type in OSD and determine which PCs are eyemark
selected. To abort AutoScan, press the Left-Ctrl key twice. Or, press any front-
panel button to select a PC (this also stops AutoScan).
Problem:
The up-arrow and down-arrow keys do not work in Manual Scan
mode.
Possible Cause #1:
All PCs are powered off or only one PC is powered on. Scan
mode works for powered-on computers only.
Solution #1:
Power on all computers.
Possible Cause #2:
Scan type is eyemark-selected, but no PC is eyemark-selected.
Solution #2:
Set the proper scan type in OSD and determine which PCs are eye-
mark-selected.
Problem:
The OSD menu is not at the proper position.
Possible Cause:
The OSD menu has a fixed resolution and its size varies as
computer video resolution changes.
