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4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH
Appendix A. Troubleshooting
A.1 Problems/Solutions
NOTE
If you are experiencing trouble with your devices, first make sure that all
cables are connected to their proper ports and are firmly seated.
Problem:
How do I bring up the IP-OSD menu?
Solution:
Using a paper clip or pen, press the IP Setup button once to bring up the
IP-OSD menu.
Problem:
How do I reset everything back to the factory-default values?
Solution:
Using paper clip or pen, press the Reset button and hold for about 8
seconds. The IP-OSD menu will automatically appear and show
All settings cleared
in red text, and all the factory-default values will be restored automatically.
Problem:
I can’t connect to the ServSwitch.
Solution:
Make sure the network connection is working (PING the ServSwitch
unit’s IP address). If not, check the network hardware. Is the ServSwitch powered
on? Make sure the ServSwitch unit’s IP address and all other IP-related settings are
correct. Also verify that all the IP infrastructure of your LAN, such as routers, are
correctly configured. Without a PING functioning, the ServSwitch can’t work.
Problem:
I can’t log in via SSH.
Solution:
Was the correct username and password given? The default username
and password as shipped from the factory is username
admin
with a password of
admin
. Configure your browser to accept cookies. The username and password are
case sensitive, so check the status of the Caps Lock key on your keyboard. If you see
a warning such as “identity of host cannot be verified,” and a question about saving
the host’s fingerprint, this is normal for the first time you connect to any machine
running SSH. You should answer “yes” so that your SSH client saves the host’s
public key and doesn’t re-issue this warning.
