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Chapter 5: Troubleshooting and Maintenance
Table 5-1 (continued). Problems, Causes, Solutions.
Problems
Causes
Solutions
Cannot control the
device by a control
device (e.g. a PC)
through the RS-232
port.
Wrong RS-232 communication
parameters.
Broken RS-232 port.
Type in correct RS-232
communication
parameters.
Contact Black Box
Technical Support
at 724-746-5500 or
[email protected].
Cannot control the
device by the front-panel
buttons, but can control
it through the RS-232
port.
The front panel buttons are
locked.
Send command 50605%
to unlock the front panel
buttons.
Cannot control the
device by RS-232/IR
remote/front panel
buttons.
The device is broken.
Contact Black Box
Technical Support
at 724-746-5500 or
[email protected].