Black Box ACU7017A, Руководство пользователя

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SERVSWITCH™ BRAND MINI KVM EXTENDER
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8. Troubleshooting
The troubleshooting section is used as a guide to understanding the
capabilities of the ServSwitch Brand Mini KVM Extender and for general
troubleshooting. If you have any problems or questions concerning the
installation, operation or usage of the ServSwitch Brand Mini KVM Extender
that is not covered in this manual, please contact Black Box for technical
support.
•
No video on the receiver monitor
o
Check CATx connection at the receiver, transmitter, patch panels (if
applicable)
o
Check HD15 video connection at the receiver and transmitter
o
Verify video is present at the video card output
•
Monitor resolution settings can not be set for the monitor used
o
This generally occurs when power is applied to the receiver unit and
the attached monitor’s power is OFF. To correct this, remove power
from the receiver unit. Apply power to the attached monitor with
power OFF on the receiver unit. Next apply power to the receiver
unit and boot the PC. The attached monitor capabilities will be
detected and usable.
•
Keyboard has no effect
o
Keyboard and mouse cables reversed at the PC
o
Check keyboard cable connection at the receiver
•
Mouse erratic or not functioning
o
Mouse and keyboard cables reversed at the PC
o
Check mouse cable connection at the receiver
•
No video, keyboard or mouse functions
o
Check all cable connection at the receiver
o
Check all cable connections at the transmitter
o
Check RJ45 connector LEDs. If the green and yellow LEDs are
alternately flashing, the firmware has become corrupt and the unit
must be flashed. This can occur if a power loss occurs during the
flash procedure.