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ENGLISH
TROUBLESHOOTING & WARRANTY
SYMPTOMS
POSSIBLE CAUSE
SOLUTIONS
Musty or mildew
odor in washer
Inside of tub was not
cleaned properly.
Run the Tub Clean cycle with
bleach once a month to clean tub
and remove any mold from inside
washer.
The laundry is
not completely
dry
Incorrect settings for
type of fabric and load
size.
Unit is overloaded.
Load is out of balance.
Add additional drying time.
Make sure the washer is not
overloaded. If load is out of balance,
redistribute and run rinse and spin.
The machine
does not drain
or spin properly
Something is blocking
the pump.
Disconnect the power, make sure
fabric is not stuck, Restart the
machine.
Error Code E30
Door is not closed
properly.
Check and clean the pump filter.
Error Code E10
This indicates an issue
with water filling into the
machine.
Make sure the water pressure is not
too low. Make sure no kinks in the
hoses. Make sure the inlet valve is
not blocked.
Error Code E21
Water is draining slowly.
Make sure the drain hose is not
blocked.
Error Code E12
Water overflow
Restart the washer.
Error Code EXX
Other
Restart the washer, if error remains,
contact customer service.