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18
Problem
Possible causes
Remedies
Reduced or No
Spray Through Foot
of Machine
Clean Water Tank may be empty.
Refill tank.
Clean Water Tank may not be
seated completely.
Turn power OFF; remove and reseat tank.
No Spray Through
Hose & Tool
The hose to your machine is not primed or
may have lost prime.
1.
With the machine OFF and unplugged, remove Nozzle from the foot. Place a ball-
point pen in the black cylinder next to the screw. When water bubbles up, remove the
pen. Reassemble the Nozzle and hose.
2.
Hold end of hose below water level in tank to prime.
3.
With the Clean Water Tank full of water, the machine OFF and RECLINED, press the
CleanShot button ON and wait for the CleanShot to drain for a few seconds; This will
re-prime the machine.
Clean Water Tank may be empty.
Refill the Clean Water Tank.
Clean Water Tank may not be seated properly. Turn power OFF. Remove and reseat the tank.
No Spray Through
CleanShot®
Clean Water Tank may be empty.
Refill the tank.
Clean Water Tank may not be seated properly. Turn power OFF. Remove and reseat the tank.
The machine is not reclined.
Press the Recline Pedal and bring handle down to recline the machine.
Pump may have lost prime.
With the machine off and unplugged, remove the nozzle from the foot. Place a ball-
point pen in the black cylinder next to the screw. When water bubbles up, remove the
pen. Reassemble the nozzle before cleaning again.
CleanShot Continues
Spray When
Machine is OFF
CleanShot button is not in the “OFF” position. Press the CleanShot button to turn it off. The button window will show the color red
and a “O” symbol when it is in the off position.
Loss of Suction
Power
Dirty Water Tank may not be seated properly. Pick up tank and reseat so it fits in the unit.
Dirty Water Tank has picked up max amount
of dirty water and reached full line.
Empty tank.
Rubber tab on Dirty Water Tank is not sealed
tight.
Check the Rubber Tab on the Dirty Water Tank and press firmly on all edges to secure it
tightly (see step 4 on page 15 for detail).
Accessory hose door may not be closed
tightly in place.
Check the accessory hose door and make sure it is closed tightly – it should be locked
into place.
Nozzle may be clogged from pet hair or
debris.
Use the Nozzle Clean Out Tool and follow steps on page 17 for “Cleaning Nozzle”.
Brush Roll cover not fully snapped into place. Remove the Nozzle and Brush Roll cover. Follow step 6 from page 17 and make sure
you hear both buttons click into place.
No Power
Cleaning Mode Switch mistaken for Power
Button.
Press the red Power Button on the left side of the machine to turn the machine ON.
Outlet may not be active.
Try plugging in a different device that uses a grounded outlet to test for power from
the outlet.
Leaking Tank
Tank may have been over-filled.
1.
Make sure your tank has the water and formula that you’ve prepared.
2.
With the cap twisted ON tightly, hold your tank at an angle, over a sink or drain, so
any extra water can pour out of the space.
3.
Wipe the tank dry with a cloth.
Water may be caught in space between the
tank and the tank’s handle.
Water Sprays from
Rinse & Storage Tray
Tray is too full of water.
Only fill the tray with water to fill line on tray. When using the Water Rinse Cup, only
fill with fresh water to the “water line” printed on cup.
Machine is in “Reclined” position.
Turn power OFF. Shift handle into the upright position. Proceed to use the tray as
instructed, do not recline machine, follow instructions for use on page 16.
Troubleshooting
WARNING
To reduce the risk of electric shock, turn power OFF and disconnect plug from electrical
outlet before performing maintenance or troubleshooting checks.
