www.BISSELL.com
20
Problem
Possible causes
Remedies
Reduced or No
Spray Through
Foot of Machine
Clean water tank may be empty
Refill tank
Clean water tank may not be
seated completely
Turn power OFF; remove and reseat tank
No spray
through
hose & tool
The hose to your machine is not primed or
may have lost prime
1.
With the machine off and unplugged, remove the nozzle from
the foot. Place a ball point pen in the black cylinder next to the
screw. When water bubbles up, remove the pen. Reassemble the
nozzle and hose
2.
Hold end of hose below water level in tank to prime
3.
With the clean tank full of water, the machine OFF and
RECLINED, press the CleanShot
®
button ON and wait for the
CleanShot
®
to drain for a few seconds; This will re-prime the
machine
Clean Water tank may be empty
Refill the Clean Water Tank
Clean Tank may not be seated properly
Turn power OFF; Remove and reseat the clean water tank
No Spray
Through
CleanShot
®
Clean Water tank may be empty
Refill the Clean Water Tank
Clean Tank may not be seated properly
Turn power OFF; Remove and reseat the clean water tank
The machine is not reclined
Press the Recline pedal and bring the handle down to recline the
machine
Pump may have lost prime
With the machine off and unplugged, remove the nozzle from the
foot. Place a ball point pen in the black cylinder next to the screw;
When water bubbles up, remove the pen; Reassemble the nozzle
before cleaning again
CleanShot
®
Continues Spray
When Machine
is Off
CleanShot
®
button is not in the “OFF”
position
Press the CleanShot
®
button to turn it off. The button window will
show the color red and a “O” symbol when it is in the off position
Loss of
suction
power
Dirty tank may not be seated properly
Pick up the dirty tank and reseat so it fits in the unit
Dirty tank has picked up maximum amount
of dirty water and has reached full line
Empty dirty tank
Rubber tab on dirty water tank is not sealed
tight
Check the rubber tab on the dirty water tank and press firmly on all
edges to secure it tightly (see step 4 on page 16 for detail)
Accessory hose door may not be closed
tightly in place
Check the accessory hose door and make sure it is closed tightly – it
should be locked into place
Nozzle may be clogged from pet hair or
debris
Use the nozzle clean out tool and follow steps on page 17 for
“Cleaning Nozzle”
Brush roll cover not fully snapped into place
Remove the nozzle and brush roll cover; Follow step 6 from page 18
and make sure you hear both buttons click into place
No power
Cleaning mode switch mistaken for power
button
Press the red power button on the left side of the machine to turn
the machine on
Outlet may not be active
Try plugging in a different device that uses a grounded outlet to test
for power from the outlet
Leaking tank
Tank may have been over-filled
1.
Make sure your tank has the water and formula in it that you’ve
prepared
2.
With the cap twisted ON tightly, hold your tank at an angle, over a
sink or drain, so any extra water can pour out of the space
3.
Wipe the tank dry with a cloth
Water may be caught in space between the
tank and the tank’s handle
Troubleshooting
WARNING
To reduce the risk of electric shock, turn power switch off and disconnect plug from
electrical outlet before performing maintenance or troubleshooting checks.
