EN
15
www.BISSELL.com
Troubleshooting
Problem
Possible causes
Remedies
Brush roll
doesn’t
rotate
Brush roll switch is turned off
Make sure Brush Roll switch is ON
Vacuum is locked in upright
position
Recline vacuum and switch ON the Brush Roll
Vacuuming on Premium Soft
Carpet
Turn Height Adjustment Knob to “high carpet”
and turn vacuum off and back on
Brush roll safety feature
triggered (blue changes to red
light illuminating around height
adjustment knob)
Unplug, check for debris, and remove the debris
Brush roll has lodged debris or
other entanglements, keeping
the brush from rotating
Unplug, check for debris, and remove the debris
Vacuum
won’t pick
up dirt
Vacuum Suction Knob is in
“hose/tool suction” mode
Turn knob aligning arrow with “Floor Suction”
Filters are dirty
Remove and rinse pre-motor filter; allow enough
time for it to dry properly before reinserting
Remove post-motor filter and knock it against a
trash can to remove debris; it should be replaced
every 3-6 months depending on level of use
There is a clog in the vacuum
Remove debris and any other entanglements that
may be restricting the brush rolls rotation
Dirt Container is not seated
correctly
Press the Empty Button to release the Dirt
Container and reseat properly
There is a crack or hole in the
Main Hose
If there is a crack or hole, order a new Main Hose
from the BISSELL website
Main Hose is not connected
Locate the Main Hose and reconnect by pushing
the hose connection to secure the latch
There is a clog in the hose or
wand
Check inside of hose for clogs by disconnecting
from handle; disassemble wand and check for
clogs
Hair wrapped around brush roll
Run vacuum back and forth on clean carpet
several times to release wrapped hair
Dirt is
escaping
from the
vacuum
Dirt Container is full
Empty the Dirt Container
Filters are missing
Check to see if all of the Pre-Motor and Post-
Motor filters are in place
Hose won’t
pick up dirt
Vacuum Suction Knob is in
“Floor Suction” mode
Turn knob aligning arrow with “hose/tool
suction”
WARNING
To reduce the risk of electric shock, turn power switch off
and disconnect plug from electrical outlet before performing
maintenance or troubleshooting checks.
Please do not return this product to the store.
Other maintenance or service not included in the manual should be performed by an authorized
service representative. For any questions or concerns, BISSELL is happy to be of service.
