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INTRODUCTION
Thank you for choosing the Birchills Telecom system. This is the most flexible and powerful system on the market today.
The system consists of two main elements - the Phone Handset and the Switchboard in The Cloud – which are connected
together by the power of the Internet. Your phone translates your voice into digital packets of information which are
transported by the Internet to the Switchboard which then passes them on to the recipient who may be using an old fashioned
telephone.
This means that geography is no longer relevant and telephones are liberated from only staying in one building. Your phone will
work when plugged into any internet connection anywhere.
For your phone to work efficiently it requires a good quality Internet service preferably one with voice data being given
preference, this is referred to as Quality of Service (QoS). If you find that the quality of the voice reception is not as good as you
would like then enabling a QoS solution such as the Broadband Connect solution from Birchills Telecom will solve this problem.
There is a cost for this service.
If you want to change anything this manual will tell you how to do it. However, because of the way that the system works,
Birchills Telecom can make any changes you want remotely. This may be a chargeable service. Please give us a call and chat it
through with us.
There are a number of services which are set up by default including voice recording and voicemail. To protect us both from
possible misuse of the system, the account is limited to making calls valued no greater than £50 per month, although if this is
not convenient please talk to us. This system is subject to terms and conditions and an acceptable use policy which are
summarised in this manual.
We are genuinely not like other telephone service providers. We do want you to be a satisfied customer for years.
I hope you will be very happy with your new phone and system.
David Hill
Chairman, Birchills Telecom Ltd
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: [email protected] w: www.birchills.net
