B-500-MTRX-230-4x4 Installation Manual
Pg. 25
www.snapav.com Support: 866.838.5052
If a display on an output using 2 channel stereo audio is switched to an input with an EDID set to surround sound audio
format, audio at the display speakers may be garbled, missing pieces of the audio track, or muted altogether. This
symptom indicates that the display cannot down-convert the audio stream from the source. To fix this issue, the source
must be set to output only 2 channel stereo audio.
This may result in less-than-ideal audio quality in zones with surround systems; however with some sources like cable or
satellite boxes, surround sound audio isn’t critical to the end user experience, so these sources can send stereo audio
through the speaker system with no perceived difference. For sources like Blu-ray players or streaming devices where
sound quality is critical, the compromise would be to add a second source of the same type to the system so that one is
set to stereo and one is set to surround sound.
12.4. Audio Issues
13. Contacting Tech Support
Phone: (866) 838-5052
Email: [email protected]
