B-500-MTRX-230-4x4 Installation Manual
Pg. 24
© 2013 Binary
™
12. Troubleshooting
If issues arise during installation or testing of the B-500-MTRX-230-4X4, follow these guidelines to troubleshoot. Use
the System Layout chart on the next page to record a description of each part of the system. If a problem cannot be
solved using the methods listed here, fill out the System Layout Chart as completely as possible and contact Binary Tech
Support for assistance at (866) 838-5052.
• Always set up the connections between the matrix switcher and all equipment before attempting EDID setup or
testing video and audio to be sure that all displays have been accounted for.
• Only change one part of a setup at a time when troubleshooting. Changing more than one variable may lead to
inconsistent results.
• When any issue arises with video or audio, inspect the cable connections first. Most issues arise from a connector
not being fully seated in its port or a poorly terminated Cat5e/6 cable.
• Try to simplify the signal route when troubleshooting. Remove any additional equipment from between the source
and display as possible, and add one piece back until the issue re-appears.
• If a source will not work with all displays, or a display will only work with some sources, the issue is usually either an
incorrect EDID for an input, or a source menu is set incorrectly.
• Swap devices to different ports on the matrix to determine whether issues follow the devices or the ports in use.
Issues following sources are almost always related to the internal settings of the source. Set the source output
to adjust automatically for the EDID of the display. Then set up the EDIDs using a learned EDID from an output
with a “problem” display, or selecting an embedded EDID compatible with all of the connected displays’ supported
resolutions.
If a source will not send a signal to any connected display, it is probably due to an issue with the cable in use, the EDID
setting for the input, or the settings in the source:
• Swap the cable between the source and the input of the matrix for a short, working HDMI cable.
• Test the source using a different input. If the source works with displays when connected to a different input, the
EDID needs to be changed to one that is compatible with all displays.
• If the problem follows the source, either its output settings are not compatible with the displays in use, or the source
is not working correctly. Test the source and set it up to work by connecting directly to a display with an HDMI cable.
If a display connected to a matrix output will not sync to any source, the issue is usually either an incompatible EDID on
all inputs or a problem with the cable connecting the display to the matrix switcher:
• Learn the EDID of the “problem” output to all inputs.
• Re-terminate the HDBaseT cable (if applicable) and test it for continuity, and try a different HDBaseT receiver.
Replace any HDMI cables with known working units.
• Bypass all other equipment and wire directly from the output of the matrix to the input of the display with the shortest
HDMI cable possible to eliminate other equipment as the cause of the issue.
• Connect the display wiring to a different matrix switcher output.
• Connect each source directly to the display using an HDMI cable and test to be sure the display and its input port
work correctly with sources. If this works there may HDBaseT or HDMI wiring issues.
• Use a known working HDBaseT receiver and a test run of Cat5e/6 cable outside the wall to help identify HDBaseT
issues. If the B-500-RX-230-IR HDBaseT Receiver is being used, see its manual for more troubleshooting tips
directly related to HDBaseT.
12.1. General Troubleshooting Guidelines
12.2. No Signal from Source to any Display
12.3. No Signal from any Source to any Display
