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Chapter 5: Troubleshooting

If your router is not functioning properly, please refer to the suggested solutions provided in this

chapter. If your problems persist or the suggested solutions do not meet your needs, please kindly

contact your service provider or Billion for support.

Problems with the router

Problem

Suggested Action

None of the LEDs lit when the router is

turned on

Check the connection between the router and the

adapter. If the problem persists, most likely it is due

to the malfunction of your hardware. Please contact

your service provider or Billion for technical support.

You have forgotten your login username

or password

Try the default username & password (Please refer

to Chapter 3). If this fails, restore your router to its

default setting by pressing the reset button for more

than 6 seconds.

Problem with LAN interface

Problem

Suggested Action

Cannot PING any PC on LAN

Check the Ethernet LEDs on the front panel.

The LED should be on for the port that has a PC

connected. If it does not lit, check to see if the

cable between your router and the PC is properly

connected. Make sure you have first uninstalled

your firewall program before troubleshooting.

129

Содержание BiPAC 8200N

Страница 1: ...BiPAC 8200N 802 11n VDSL2 Firewall Router User Manual Last revised on Mar 2010 Firmware Version 1 02f...

Страница 2: ...tion 11 Applications of the device 12 Network Configuration 13 Configuring PC in Windows 7 13 Configuring PC in Windows Vista 15 Configuring PC in Windows XP 17 Configuring PC in Windows 2000 18 Confi...

Страница 3: ...LAN 42 Advanced Configuration Mode 44 Status 44 VDSL Status 46 ARP Table 47 DHCP Table 48 System Log 49 Firewall Log 50 UPnP Portmap 51 Configuration 52 LAN Local Area Network 53 WAN Wide Area Network...

Страница 4: ...s queues and traffic for applications such as music downloads online gaming video streaming and file sharing Express Internet Access VDSL2 capable The router complies with VDSL worldwide standards Sup...

Страница 5: ...ALG are supported such as web browser ICQ FTP Telnet E mail News Net2phone Ping NetMeeting IP phone and others Firewall NAT technology supports simple firewalls and provides options for blocking acce...

Страница 6: ...user can assign a PC in the LAN acting as a WEB server inside and expose it to the outside network Outside users can browse inside web servers directly while it is protected by NAT A DMZ host setting...

Страница 7: ...deal for LRE applications SOHO Firewall Security with DoS Prevention and Packet Filtering Universal Plug and Play UPnP Compliant Easy Sign On EZSO and Web based Configuration Quality of Service Contro...

Страница 8: ...5 Hardware Specifications Physical Interface WLAN 2 x antennae DSL VDSL port Ethernet 4 port 10 100Mbps auto crossover MDI MDI X Switch Reset button WPS push button Power jack Power switch...

Страница 9: ...ntents 8200N 802 11n VDSL2 Firewall Router Antenna x 2 CD containing the on line manual RJ 11 xDSL telephone cable Ethernet RJ 45 cable Power adapter Quick Start Guide Splitter Micro filter Optional I...

Страница 10: ...speed of transmission hits 10Mbps Blinking when data is transmitted received 3 Wireless Lit green when a wireless connection is established Blinking when data is transmitted received 4 WPS Lit green w...

Страница 11: ...en connecting to a PC or an office home network of 10Mbps or 100Mbps Note Only Ethernet port 4 can be used for EWAN 3 WPS Push this button to trigger Wi Fi Protected Setup function 4 Reset Press this...

Страница 12: ...e the modem to a functional state Please note that the modem will only respond via its web interface at this address and will not respond to ping requests from your PC or to telnet connections 2 Recov...

Страница 13: ...nsure that all other devices connected to the same telephone line as your router e g telephones fax machines analog modems have a line filter connected between them and the wall socket unless you are...

Страница 14: ...ed properly prior to connecting the router device You ought to configure your PCs to obtain an IP address through a DHCP server or a fixed IP address that must be in the same subnet as the router The...

Страница 15: ...12 Applications of the device Deployment scenario for VDSL using FTTx...

Страница 16: ...lick on Control Panel 2 Then click on Network and Internet 3 When the Network and Sharing Center window pops up select and click on Change adapter settings on the left window panel 4 Select the Local...

Страница 17: ...6 In the TCP IPv4 properties window select the Obtain an IP address au tomatically and Obtain DNS Server address automatically radio but tons Then click OK to exit the set ting 7 Click OK again in the...

Страница 18: ...hen click on Network and Sharing Center at the top bar 3 When the Network and Sharing Center window pops up select and click on Manage network connec tions on the left window column 4 Select the Local...

Страница 19: ...6 In the TCP IPv4 properties window select the Obtain an IP address au tomatically and Obtain DNS Server address automatically radio but tons Then click OK to exit the set ting 7 Click OK again in the...

Страница 20: ...rk Connections 2 Double click Local Area Connection 3 In the Local Area Connection Status window click Properties 4 Select Internet Protocol TCP IP and click Properties 5 Select the Obtain an IP addre...

Страница 21: ...al up Connections 2 Double click Local Area Connection 3 In the Local Area Connection Status window click Properties 4 Select Internet Protocol TCP IP and click Properties 5 Select the Obtain an IP ad...

Страница 22: ...Network and choose the Configuration tab 2 Select TCP IP NE2000 Compatible or the name of your Network Interface Card NIC in your PC 3 Select the Obtain an IP address auto matically radio button 4 The...

Страница 23: ...Go to Start Settings Control Panel In the Control Panel double click on Network and choose the Protocols tab 2 Select TCP IP Protocol and click Prop erties 3 Select the Obtain an IP address from a DH...

Страница 24: ...n WAN site PPPoE DHCP server DHCP server is enabled Start IP Address 192 168 1 100 IP pool counts 100 LAN and WAN Port Addresses The parameters of LAN and WAN ports are pre set in the factory The defa...

Страница 25: ...as illustrated in the following table and keep it for reference PPPoE Username Password Service Name and Domain Name System DNS IP address it can be automatically assigned by your ISP when you connec...

Страница 26: ...llion s router for the first time After setting up the router with all the appropriate cables plugged in open up your IE browser the EZSO WEB GUI will automatically pop up and request that you enter s...

Страница 27: ...esults in WAN connection failure the system will prompt that the setup has failed 6 If all information provided is valid and the device successfully connects to WAN a dialog box will appear to signify...

Страница 28: ...less setting is only available for BiPAC 8200N if you would like to use this feature and then click Continue 8 The system will save your new configuration and complete the setup You can test the con n...

Страница 29: ...ter which by default is 192 168 1 254 and click Go a login window prompt will appear The default username and password are admin and admin respectively Congratulations You are now successfully logon t...

Страница 30: ...t Connect Mode from the drop down menu There are 2 modes VDSL and EWAN Press Continue to go to the next configuration page VDSL Mode Connect mode VDSL Protocol Shows the current protocol in the device...

Страница 31: ...here are 3 types of connection protocols available for WAN connect mode Each type of connection mode is described in the following sections of WAN Connect mode Step 3 After finishing configuring the W...

Страница 32: ...ful click Next to Weireless button and you may proceed to configure the Wireless setting There are 4 types of security mode WPA WPA2 WPA WPA2 Pre Shared Key and WEP Please refer to the Wireless Settin...

Страница 33: ...atically retrieve IP address Fixed IP Address Select this option to set static IP information You will need to enter the information provided to you by your ISP IP Address Enter your fixed IP address...

Страница 34: ...password provided by your ISP You can input up to 32 alphanumeric characters case sensitive Service Name This item is for identification purposes If it is required your ISP will provide you the necess...

Страница 35: ...e If you want to use wireless you can select Enable ESSID The ESSID is the unique name of a wireless access point AP used to distinguish one from another For security propose change to a unique ID nam...

Страница 36: ...t to your network Channel ID Select the channel ID that you would like to use Security Mode You can disable or enable with WPA or WEP to protect wireless network The default mode of wireless security...

Страница 37: ...t EWAN VDSL and Wireless You are allowed to click Wireless link to go to Wireless Parameters configuration screen WAN Port Name of the WAN connection You are allowed to click this link to go to WAN Co...

Страница 38: ...tion to another network or the Internet Obtain IP Address Automatically VDSL By configuring these settings the device is able to obtain IP settings automatically from the ISP Protocol Select the proto...

Страница 39: ...SP Protocol Select the protocol you will use in the device IP Address Enter your fixed IP address Netmask User can change it to others such as 255 255 255 128 Type the netmask assigned to you by your...

Страница 40: ...ided by your ISP You can input up to 32 alphanumeric characters case sensitive Service Name This item is for identification purposes If it is required your ISP will provide you the necessary informati...

Страница 41: ...Pure Bridge VDSL Protocol Select the protocol you will use in the device Click Apply to confirm the change 38...

Страница 42: ...tion to another network or the Internet Obtain IP Address Automatically EWAN By configuring these settings the device is able to obtain IP settings automatically from the ISP Protocol Select the proto...

Страница 43: ...device IP Address Enter your fixed IP address Leave the IP address as 0 0 0 0 to enable the device to automatically obtain an IP address from your ISP Netmask User can change it to others such as 255...

Страница 44: ...ssword provided by your ISP You can input up to 32 alphanumeric characters case sensitive Service Name This item is for identification purposes If it is required your ISP will provide you the necessar...

Страница 45: ...ognized Default setting is Disable Enable When enabled you do not broadcast your ESSID Therefore no one will be able to locate the Access Point AP of your router Disable When disabled you allow anybod...

Страница 46: ...from accessing data transmitted over the network the router offers secure data encryption known as WEP If you require high security for transmissions there are 3 options to select from Open System Sh...

Страница 47: ...e Zone section for more information Hardware Version Device version Software Version Firmware version MAC Address The LAN MAC address Port Status Port Status User can look up to see if they are connec...

Страница 48: ...Connection The current connection status IP Address WAN port IP address Netmask WAN port IP subnet mask Gateway The IP address of the default gateway Primary DNS The IP address of the primary DNS serv...

Страница 49: ...h Bitrate DSL is a DSL technology providing faster data transmission It can achieve incredible speeds and provides a complete home communications entertainment package This table displays all the info...

Страница 50: ...s of the device via the Address Resolution Protocol ARP feature IP Address Shows the IP Address of the device that the MAC address maps to MAC Address Shows the MAC address that is corresponded to the...

Страница 51: ...y the DHCP server in the device IP Address The IP address which is assigned to the host with this MAC address MAC Address The MAC Address of internal dhcp client host Client Host Name The Host Name of...

Страница 52: ...Log Display system logs accumulated up to the present time You can trace its historical information with this function Refresh Click to update the system log Clear Click to clear the current log from...

Страница 53: ...all settings This page displays the router Firewall Log entries which have been recorded when you have enabled Intrusion Detection or Block WAN PING in the Configuration Firewall section of the interf...

Страница 54: ...P Universal Plug and Play Name The Host Name of the internal UPNP client Protocol The connection protocol of the UPNP client External Port The external port for this connection Internal Port The inter...

Страница 55: ...ill expand to display the sub items that will allow you to further configure your router LAN WAN System Firewall QoS Virtual Server Wake on LAN Time Schedule and Advanced The function of each configur...

Страница 56: ...IP Alias Wireless Wireless Security WPS and DHCP Server Ethernet The router supports more than one Ethernet IP addresses in the LAN that supports multiple internet access at the same time Users usual...

Страница 57: ...the network interface It further allows user the flexibility to assign a specific function to use this IP IP Address Enter the IP address to be added to the network Netmask Specify a subnet mask for...

Страница 58: ...in mixed mode From the drop down manual you can select 802 11g if you have only 11g card If you have only 11b card then select 802 11b And if you have 11n card you can select 802 11n Number of Active...

Страница 59: ...bandwidth the better the performance will be TX PowerLevel It is a function that enhances the wireless transmitting signal strength User may adjust this power level from minimum 0 up to maximum 100 No...

Страница 60: ...cate with each other 2 Peer WDS MAC Address It is the second associated AP s MAC Address 3 Peer WDS MAC Address It is the third associated AP s MAC Address 4 Peer WDS MAC Address It is the fourth asso...

Страница 61: ...own menu WPA Algorithms There are 3 types of the WPA PSK WPA2 PSK and WPA WPA2 PSK The WPA PSK adapts the TKIP Temporal Key Integrity Protocol encrypted algorithms which incorporates Message Integrity...

Страница 62: ...er to Key 1 4 below Passphrase This is used to generate WEP keys automatically based upon the input string and a pre defined algorithm in WEP64 or WEP128 Key 1 4 Enter the key to encrypt wireless data...

Страница 63: ...col created by Wi Fi Alliance This feature greatly simplifies the steps needed to create a Wi Fi networks for a residential or an office setting WPS supports 2 types of configuration methods which are...

Страница 64: ...Enrollee s PIN number and then press Start 3 Launch the wireless client s WPS utility eg Ralink Utility Set the Config Mode as Enrollee press the WPS button on the top bar select the AP eg wlan ap fro...

Страница 65: ...4 The client s SSID and security setting will now be configured to match the SSID and security setting of the registrar 62...

Страница 66: ...press Start 2 Jot down the WPS PIN eg 25879810 3 Launch the wireless client s WPS utility eg Ralink Utility Set the Config Mode as Registrar Enter the PIN number in the PIN Code column then choose the...

Страница 67: ...e SSID and security setting of the registrar 5 Now to make sure that the setup is correctly done cross check to see if the SSID and the secu rity setting of the registrar setting match with the parame...

Страница 68: ...65...

Страница 69: ...66...

Страница 70: ...the AP 2 Launch the wireless client s WPS Utility eg Ralink Utility Set the Config Mode as Enrollee Then press the WPS button and choose the correct AP eg wlan ap from the WPS AP List section before...

Страница 71: ...PBC button is pushed a wireless communication will be established between your router and the PC The client s SSID and security setting will now be configured to match the SSID and security setting o...

Страница 72: ...ation of the web GUI Enable WPS service set the WPS State to Unconfigured and then click Apply 3 In your Vista operating system access the Control Panel page then select Network and Inter net View Net...

Страница 73: ...70 4 Enter the AP SSID then click Next 5 Enter the passphrase then click Next...

Страница 74: ...6 When you have come to this step you will have comleted the Wi Fi network setup using the built in WCN feature in Windows Vista 71...

Страница 75: ...will be valid DNS IP address and the gateway IP address These details are sent to the DHCP client i e your PC when it requests an IP address from the DHCP server If you check Use Router as a DNS Serve...

Страница 76: ...users to access the Internet through a single IP account by sharing the single IP address If users on your LAN have their own public IP addresses to access the Internet NAT function can be disabled O...

Страница 77: ...x x The Router will not accept the IP address if it is not in this format Netmask User can change it to others such as 255 255 255 128 Type the netmask assigned to you by your ISP if given Gateway Ent...

Страница 78: ...ers on your LAN have their own public IP addresses to access the Internet NAT function can be disabled IP 0 0 0 0 Auto Enter your fixed IP address Leave this at 0 0 0 0 to automatically obtain an IP a...

Страница 79: ...ust fill the MAC address specified by your service provider when this information is required It will temporarily change your router s MAC address to the one you have specified in this field The defau...

Страница 80: ...Pure Bridge VDSL Protocol Select the protocol you will use in the device Click Apply to confirm the change 77...

Страница 81: ...ed is used by QoS settings Protocol Select the protocol you will use in the device NAT The NAT Network Address Translation feature allows multiple users to access the Internet through a single IP acco...

Страница 82: ...ppropriate IP form which is four IP octets separated by a dot x x x x The Router will not accept the IP address if it is not in this format Netmask User can change it to others such as 255 255 255 128...

Страница 83: ...n Maximum input is 32 alphanumeric characters NAT The NAT Network Address Translation feature allows multiple users to access the Internet through a single IP account by sharing the single IP address...

Страница 84: ...dia specific headers that IP will attempt to send through the interface MAC Spoofing This option is required by some service Providers You must fill the MAC address specified by your service provider...

Страница 85: ...Internet the router will retrieve the correct local time from the SNTP server you have specified If you prefer to specify an SNTP server other than those in the drop down list simply enter its IP addr...

Страница 86: ...s you the advantage to use newly integrated features Factory Default Settings If select this setting the device will reboot to restore the parameters of all its applications to its default values Curr...

Страница 87: ...where on your local PC you want to store your setting file You may also want to change the name of the file when saving if you wish to keep multiple backups Restore Configuration Press Browse to selec...

Страница 88: ...ng the factory default settings for example after a firmware upgrade or if you have saved an incorrect configuration select Factory Default Settings to reset to factory default settings Click Restart...

Страница 89: ...new users to allow access to the device configuration interface Edit Account Information You can change the informations of any account whether the account is active or valid 1 To edit an account clic...

Страница 90: ...rd 2 When it is done click the Add button Delete a User Account 1 Check the Delete checkbox of the account you want to delete 2 Then click the Edit Delete to confirm the deletion Note You can delete a...

Страница 91: ...ername Enter the username of your SMTP server Password Enter the password associated with the username Sender s E mail Enter the email address you wish to send the mail alert email to Failover Failbac...

Страница 92: ...sses which are invisible to outside users on the Internet making it much more difficult for a hacker to target a machine on your network This natural firewall is on when the NAT function is enabled Fi...

Страница 93: ...ur fields empty or enter 0 0 0 0 it means any IP address Protocol Specify the packet type TCP UDP TCP UDP that the rule applies to Select TCP if you wish to search for the connection based application...

Страница 94: ...ss Edit Delete Delete Check Edit next to the item you wish to delete and press Edit Delete to remove this rule Order Be aware that packet filtering parameters appear in priority order i e the first on...

Страница 95: ...lock specific machines from accessing your LAN There are no pre defined MAC address filter rules you can add the filter rules to meet your requirements The format of MAC address could be xx xx xx xx x...

Страница 96: ...computer without permission Maximum TCP Open Handshaking Count This is a threshold value to decide whether a SYN Flood attempt is occurring or not Default value is 100 TCP SYN per seconds Maximum Pin...

Страница 97: ...rc IP Scan Yes Yes CharGen Scan UDP Dst Port CharGen 19 Src IP Scan Yes Yes X mas Tree Scan TCP Flag X mas Src IP Scan Yes Yes IMAP SYN FIN Scan TCP Flag SYN FIN DstPort IMAP 143 SrcPort 0 or 65535 Sr...

Страница 98: ...Src IP Source IP Src Port Source Port Dst Port Destination Port Dst IP Destination IP 95...

Страница 99: ...to be enabled when you want the public WAN IP address on your router not to respond to any ping command This feature is disabled by default To activate the Block WAN PING feature check the Enable box...

Страница 100: ...locked Please note that the URL filter blocks web browser HTTP connection attempts using port 80 only For example if the URL is http www abc com abcde html it will be dropped as the keyword abcde occu...

Страница 101: ...revent someone who wants to damage your system via the standard HTTP protocol Block ActiveX Blocks ActiveX Block Cookies Blocks Cookies Block Proxy Blocks Proxy Except IP Address The except IP address...

Страница 102: ...le Direction The traffic flow direction to be controlled by the QoS policy There are two settings to be provided in the Router LAN to WAN Control the traffic flow from the local network to the outside...

Страница 103: ...e for this policy For example if you want to provide a guaranteed data rate for your outside customers to access your internal FTP server with say at least 20 of your total bandwidthm please choose th...

Страница 104: ...s from WAN to LAN it is the destination port value External IP Address The IP address values for Remote WAN machines you want to control For IP packets from LAN to WAN it is the destination IP address...

Страница 105: ...with DSCP marking Class 1 Gold Service Always FTP Server 192 168 0 100 Incoming Outgoing Outgoing minimal 30 data rate Incoming minimal 30 data rate Both with low priority for non used bandwidth Only...

Страница 106: ...pplication Voice is latency sensitive application Most VoIP devices are used SIP protocol and the port number will be assigned by SIP module automatically Better to use fixed IP address for catching V...

Страница 107: ...6 bit number used to identify which application program usually a server incoming connections should be delivered to Some ports have numbers that are pre assigned to them by the IANA the Internet Assi...

Страница 108: ...n below for further information please see IANA s website at http www iana org assignments port numbers For help on determining which private port numbers are used by common applications on this list...

Страница 109: ...192 168 1 2 If the port is not listed as a predefined application you need to add it manually In addition to specifying the port number used you also need to specify the protocol used The protocol is...

Страница 110: ...ameter of the selected application then after changing the parameters click the Edit Delete button to apply the changes Delete To remove a port mapping application check the Delete box of the selected...

Страница 111: ...t do not use a port number which is already used by any other Virtual Server entries will first be checked by the Firewall and NAT algorithms before it is passed to the DMZ host Cautious This Local co...

Страница 112: ...ure Click Add to save the setting Edit Check the Edit radio button to display the parameter of the selected entry then after changing the parameters click the Edit Delete button to apply the changes D...

Страница 113: ...the current time from an SNTP server from the Internet Refer to Time Zone for details You router time should correspond with your local time If the time is not set correctly your Time Schedule will no...

Страница 114: ...ically assign the destination where the traffic will be routed to Destination Enter the destination IP where the traffic is to be forwarded Netmask Enter the netmask of the destination Gateway Enter t...

Страница 115: ...l be mapped to MAC Address Enter the MAC address that corresponds to the IP address of the device Click Add to confirm the settings Edit Check the Edit radio button to display the parameter of the sel...

Страница 116: ...rovider using their website for example http www dyndns org Dynamic DNS Default is disabled Check Enable to enable the Dynamic DNS function and the following fields will be activated and required Dyna...

Страница 117: ...thernet Port s Please check the interface that you would like to use in this VLAN ID group WAN Tag Select the WAN Tag from the drop down menu to associate the VLAN Group with it There are 4 options Un...

Страница 118: ...uter s embedded web server for web based configuration will use The default value is the standard HTTP port 80 Users may specify an alternative if for example they are running a web server on a PC wit...

Страница 119: ...perating System and its relevant applications must support UPnP in addition to the router Windows XP and Windows Me have a native built in support for UPnP when the component is installed Windows 98 u...

Страница 120: ...e Step 1 Click Start and Control Panel Double click Add Remove Programs Step 2 Click on the Windows Setup tab and select Communication in the Components selection box Click Details Step 3 In the Commu...

Страница 121: ...Control Panel Step 2 Double click Network Connections Step 3 In the Network Connections window click Advanced in the main menu and select Optional Networking Components Step 4 When the Windows Option...

Страница 122: ...Your UPnP enabled Network Device Step 1 Click start and Control Panel Double click Network Connections An icon displays under Internet Gateway Step 2 Right click the icon and select Properties Step 3...

Страница 123: ...tep 4 You may edit or delete the port mappings or click Add to manually add port mappings Step 5 Select Show icon in notification area when connected option and click OK An icon displays in the system...

Страница 124: ...steps below to access web configuration Step 1 Click Start and then Control Panel Step 2 Double click Network Connections Step 3 Select My Network Places under Other Places Step 4 An icon describing e...

Страница 125: ...groups between the host and the router Default is set to Disable Click Apply to confirm the changes Example When IGMP snooping is enabled the feature will analyze all incoming IGMP packets between the...

Страница 126: ...ng name is matched user obtains this IP address will be able to view the data Write Community Specify a name to be identified as the Write Community and an IP address This community string will be che...

Страница 127: ...formation of TR069 Inform You may enable or disable the periodic inform feature ACS URL Enter the ACS URL address ACS Username Enter the ACS server login name ACS Password Enter the ACS server login p...

Страница 128: ...anagement access from remote side Zero 0 means always on Click Apply to confirm the settings Allowed Access IP Address Range Valid Select Valid to allow remote management from these IP ranges IP Addre...

Страница 129: ...ng the router s configuration settings you must save all of the configuration parameters to FLASH to avoid losing them after turning off or resetting your router Click Save Config and click Apply to w...

Страница 130: ...r and restore your last saved configuration If you wish to restart the router using the factory default settings for example after a firmware upgrade or if you have saved an incorrect configuration se...

Страница 131: ...ore when a PC has logged into the system interface the other users cannot access the system interface until the current user has logged out of the system If the previous user forgets to logout the sec...

Страница 132: ...malfunction of your hardware Please contact your service provider or Billion for technical support You have forgotten your login username or password Try the default username password Please refer to...

Страница 133: ...e dealer from where you purchased your prod uct Contact Billion MAC OS is a registered Trademark of Apple Computer Inc Windows 98 Windows NT Windows 2000 Windows Me Windows XP Windows Vista and Window...

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