WARRANTY
decision, BIG DOG MOTORCYCLES will be bound to abide by the decision and comply with
its terms (subject to any limited right of review that may be provided by state or federal
law); the OWNER must comply with the terms of the decision; and OWNER gives up the
right to sue BIG DOG MOTORCYCLES in court on any claim that has been resolved at the
arbitration hearing unless BIG DOG MOTORCYCLES fails to perform according to the
arbitrators decision (or unless otherwise provided by state or federal law). If OWNER
rejects the arbitrators decision, OWNER may pursue other legal remedies under state or
federal law; and BIG DOG MOTORCYCLES will not be obligated to perform any part of the
decision.
When filing a claim with the BBB, OWNER shall provide, at a minimum, the following
information: make and model, vehicle identification number, date of purchase, place of
purchase, current odometer reading, a list of all complaints, and a copy of all repair orders
and any other documentation to support OWNERS claim(s). BIG DOG MOTORCYCLES shall
have ten (10) days from the receipt of written notice from the BBB that OWNER has filed
a claim and requested an arbitration hearing within which to respond to OWNERS claim.
OWNER shall then have ten (10) days from the receipt of BIG DOG MOTORCYCLES response
within which to respond to the same. Simultaneously, the BBB shall obtain a hearing date,
said hearing to take place within forty (40) days of the original filing of OWNERS claim
and request for arbitration with the BBB.
All administrative fees, except for attorney fees, for the arbitration process will be paid
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