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P a g e
tes t
TROUBLESHOOTING CHECKLIST
Always check the
“Troubleshooting Checklist” included in this booklet before calling for service.
For your safety, ensure the ceiling fan is OFF before carrying out any troubleshooting.
TROUBLE
PROBABLE CAUSES
SUGGESTED REMEDY
1. Fan will not start
(Warning:
The
ceiling fan must be
switched OFF and
the assistance of a
licensed electrician
may be required.)
A. Fuse or circuit breaker blown.
Check main and branch circuit fuses or circuit
breakers.
B. Loose power connections to
the fan. (Normally occurs during
installation.)
Check power connection to the fan. This must
be performed be a licensed electrician.
C. No response from the remote
transmitter.
- Battery is low. Replace batteries.
- Check if correct remote transmitter is
paired with the receiver.
D. Switch the fan ON via the
mains switch.
Check if there is power to the fan.
2. Fan
Wobbles.
(Refer to Wobble
section of the
manual for further
information.)
A. Fan blades are not horizontal
to the ceiling.
Refer to
“wobbling fixing” section of manual.
-
The blade may require adjustment at the
blade mounting screws.
-
The blade is out of shape, thus causing
wobbling. A new blade set will be required
to be replaced. Contact retailer for further
details.
B. Blade screws are loose.
Make sure all screws are securely fastened.
C. Blades are out of shape.
Remove blade and lay on a flat surface to check if
blades are out of shape. Contact retailer for further
details.
3. Fan sound is
noisy.
A. Top canopy is touching the
ceiling.
Lower canopy from ceiling to ensure minimum
1/10
th
in. clearance.
B. Loose fan blade screws.
Re-tighten all screws on the fan blades but
never over-tighten.
C. Ceiling fan not secured against
ceiling.
Re-tighten all screws in the hanging bracket or
plate.
D. Incorrect speed controller.
Change the controller to the one supplied.
(Must be performed by a licensed electrician.)
4. Mechanical
noise.
A. Allow at least for 8 hours
settling-in period.
5. Light will not
turn ON.
(Optional
light kit ONLY.)
The globe/lamp has failed.
Replace globe/lamp.
WARNING: THE CEILING FAN MUST BE SWITCHED OFF BEFORE TROUBLE SHOOTING IS PERFORMED.
NOTES TO INSTALLERS
Some fans wobble more than others
—even in the same model.
Fan lights can rattle but are not covered under warranty.
Fan wall controllers make a slight buzzing noise and get warm especially on a lower setting.
These occurrences are not covered by the manufacturer
’s warranty.
