Water Maintenance
Many pollutants in the water settle on surfaces below the water line. These
pollutants can cause bacterial, algal or fungal growth. It is recommended that spas
are cleaned as regularly as necessary. After a time, tenacious stains or biofilms may
develop on the accessible surfaces below the water line or high concentrations of
salts or unwanted reaction by-products may also occur. Depending on hygienic
condition, cleanliness, visibility, odour, debris and stains, it is recommended to
change the water completely and clean/disinfect the spa. When emptying the spa,
the regulations and the instructions for draining the water shall be observed.
Keeping your spa water clean and chemically balanced is necessary. Simply
cleaning the filter cartridge is not enough for proper maintenance, we recommend
you use pool chemicals to maintain water chemistry and chlorine or bromine tablets
(do not use granules) with the chemical dispenser.
Water quality will be directly related to frequency of use, number of users and
overall maintenance of the spa. The water should be changed every
3 days if there is no chemical treatment being performed with the water.
It is highly recommended to use tap water for spa filling to minimize the influence of
unwanted content, such as minerals. Barefoot areas and relaxing areas shall be
cleaned as well. No cleaning water may flow into the spa or spa water cycle. The
dirt and cleaning agents shall be rinsed carefully to drain in the spa surround.
Note:
We recommend you take a shower before using your Lay-Z-Spa, as cosmetic
products, lotions, and other residues on the skin can quickly degrade water
quality.To use the chemical dispenser, please follow the below instruction.
CAUSES
REASONS
SOLUTIONS
The water flow sensors work
without pressing the filter or heat
button.
1. The water flow sensor flags didn’t fall back into the
correct position.
2. The water flow sensors are broken.
1. Unplug the plug gently, strike the side of the pump but not violently, and plug it
back in.
2. For assistance, please visit the support section on our website,
www.bestwaycorp.com.
After starting or during the
functions of filtering or/and
heating, the water flow sensors do
not detect water flow.
1. You forgot to remove the 2 stopper caps from
inside the pool.
2. Filter cartridges are dirty.
3. Activate the filter or heat system and put your
hand in front of the outlet pipe inside the pool to
check if you can feel water flowing out.
a. If no water flows out the water pump is broken.
b. Water flows out but the alarm appears,
the water flow sensors are broken.
4. Filter blockage
5. Bent pipes or poor water flow through the plastic
pipes of the liner
6. Debris screens are blocked: debris screens can
become blocked by hard water due to calcium
build-up.
7. Perished washers
The washers within the spa couplings may have
become perished or worn.
1. Remove the 2 stopper caps before heating, refer to Assembly section in the
User’s Manual.
2. Remove the filter set from inside the pool and push the filter or heat button. If
no alarm appears, clean or change the filter cartridges install the filter set
inside the pool.
3. For assistance, please visit the support section on our website,
www.bestwaycorp.com.
4. Clean the filter and check for damage. Replace or re-install as necessary. For
assistance, please visit the support section on our website,
www.bestwaycorp.com.
5. Please check through the spa connection to see if the pipes are bending. For
assistance, please visit the support section on our website,
www.bestwaycorp.com.
6. Empty the spa and place a garden hose inside the pipes to wash the debris. To
be sure all debris are removed, perform the operation from the outside and
inside of the spa.
Use a toothbrush to remove any stubborn debris.
For assistance, please visit the support section on our website,
www.bestwaycorp.com.
7. Check the washers inside the coupling for damage. Unscrew the couplings and
remove the washer for further inspection.
For assistance, please visit the support section on our website,
www.bestwaycorp.com.
The pump’s thermometer reads
the water temperature below
4°C (40°F).
1. The water temperature is lower than 4°C (40°F)
2. If the water temperature is higher than 7°C (44.6°F),
the pump’s thermometer is broken.
1. The spa is not designed to operate with water temperatures lower than
4ºC (40°F). Unplug the pump and only re-start the pump when the water
temperature reaches 6°C (43°F).
2. For assistance, please visit the support section on our website,
www.bestwaycorp.com.
The pump’s
thermometer reads the water
temperature over 50°C (122°F).
1. The water temperature is over 50°C (122°F)
2. If the water temperature is lower than 45°C (113°F),
the pump’s thermometer is broken.
1. The spa is not designed to operate with water temperatures greater than
40°C (104°F). Unplug the pump and only re-start the pump when the water
temperature reaches 38°C (100°F) or lower.
IMPORTANT: Before you re-start the pump, push the pump’s reset button.
2. For assistance, please visit the support section on our website,
www.bestwaycorp.com.
The pump’s
thermometer
connections have issues.
1. The pump’s thermometer connectors don’t work
properly.
2. The pump’s thermometer is broken.
For assistance, please visit the support section on our website,
www.bestwaycorp.com.
The manual reset thermal cut-out
has problem
The manual reset thermal cut-out trips off.
1. Unplug the pump and push the reset button, then plug the pump back in.
2. In case the alarm still remains, check the RESET BUTTON section in manual.
3. For assistance, please visit the support section on our website,
www.bestwaycorp.com.
Ground Connection Failed.
1. The ground bonding of your home has some
problem.
2. The pump has some problem.
For assistance, please visit the support section on our website,
www.bestwaycorp.com.
ERROR CODES
19
