Problems
Pump does not operate
Pump does not
heat properly
Lay-Z-Massage System
does not work
Pump adapters are not
level with the spa
adapters
spa pool leakage
Water is not clean
Probable Causes
- spa is torn or punctured
- Air valve is loose
Solutions
- Check power source
- For assistance, please visit the support section on our website,
www.bestwaycorp.com
- Elevate the pump with wood or another type of insulated material to
bring the pump's adapters level with the spa's adapters
- Power failure
- Power circuits broken
- Air Pump is overheating
- The Lay-Z-SPA Massage
stops automatically
- Air pump is broken
One characteristic of PVC
is that it changes shape,
which is normal
- Insufficient filtering time
- Dirty Filter Cartridge
- Improper water maintenance
- Unplug the pump and wait two hours until the pump has cooled. Insert
the plug and press the Lay-Z-Massage System Button
- Press the Lay-Z-Massage System Button to reactivate
- For assistance, please visit the support section on our website,
www.bestwaycorp.com
- Increase filtration time
- Clean/replace the Filter Cartridge (refer to Filter Cartridge Cleaning and
Replacement section)
- Refer to the chemical manufacturer’s instructions
PRCD test failed
Something wrong with
the spa
- For assistance, please visit the support section on our website,
www.bestwaycorp.com
Control panel is not
working
The control panel has an auto-lock,
which is activated after 5 minutes of
inactivity. The LED display has one
icon: If the lock icon is highlighted,
the control panel is locked.
- Control panel is not activated.
- Seals are missing inside the pump
adapters
- Seals are not in the correct position
- Seals are damaged
- Adapters are not tightened correctly
What kind of chemicals
should be used for water
maintenance?
Please consult your local chemical supplier for information about chemical maintenance.
Pay close attention to the chemical manufacturer’s instructions
Water leaks from the
adapters between the
pump and spa
- Insert the stopper caps on the spa ports to prevent the water from
escaping and disconnect the pump. Check if the seals are in place.
- If the seals are not in the correct position, open the gears, and place
the seals in correct position.
- If the seals are damaged, they must be replaced. For assistance,
please visit the support section on our website,
www.bestwaycorp.com.
- If the seals are in correct position, the adapters are not tightened
correctly. Connect the pump to the spa, hand-tighten the adapters, and
remove the stopper caps from the spa ports. If there is leakage, tighten
the adapter until there is no leakage.
- Use provided repair patch
- Using soapy water, cover the air-valve to check if air is leaking, if so,
use the provided wrench to fasten the air-valve following these steps:
1. Deflate the spa.
2. With one hand, hold the backside of the air valve from the inner side
of the spa wall and turn the wrench clockwise.
- Temperature set too low
- Dirty Filter Cartridge
- The thermal cut-out cut off
- spa is not covered
- Heating element failed or
fuse cutout
- Set to a higher temperature refer to section pump operation
- Clean/replace the filter cartridge refer to section filter cartridge
cleaning and replacement
- Unplug the pump, and put the plug in a dry, cool place. Only restart the
pump when the water temperature reaches 35°C (95°F) or lower
- Attach the cover
- For assistance, please visit the support section on our website,
www.bestwaycorp.com
- To unlock the control panel, press the button for 3 seconds.
If the control panel will not unlock, restart the pump – unplug and
plug in the pump
- Press the on/off button for 2 seconds. If the problem persists.
- For assistance, please visit the support section on our website,
www.bestwaycorp.com
Water Maintenance
Many pollutants in the water settle on surfaces below the water line. These
pollutants can cause bacterial, algal or fungal growth. It is recommended that spas
are cleaned as regularly as necessary. After a time, tenacious stains or biofilms may
develop on the accessible surfaces below the water line or high concentrations of
salts or unwanted reaction by-products may also occur. Depending on hygienic
condition, cleanliness, visibility, odour, debris and stains, it is recommended to
change the water completely and clean/disinfect the spa. When emptying the spa,
the regulations and the instructions for draining the water shall be observed.
Keeping your spa water clean and chemically balanced is necessary. Simply
cleaning the filter cartridge is not enough for proper maintenance, we recommend
you use pool chemicals to maintain water chemistry and chlorine or bromine tablets
(do not use granules) with the chemical dispenser.
Water quality will be directly related to frequency of use, number of users and
overall maintenance of the spa. The water should be changed every
3 days if there is no chemical treatment being performed with the water.
It is highly recommended to use tap water for spa filling to minimize the influence of
unwanted content, such as minerals. Barefoot areas and relaxing areas shall be
cleaned as well. No cleaning water may flow into the spa or spa water cycle. The
dirt and cleaning agents shall be rinsed carefully to drain in the spa surround.
Note:
We recommend you take a shower before using your Lay-Z-Spa, as cosmetic
products, lotions, and other residues on the skin can quickly degrade water
quality.To use the chemical dispenser, please follow the below instruction.
TROUBLESHOOTING
Bestway strives to provide the most trouble-free spas on the market.
If you experience any problems whatsoever, do not hesitate to contact Bestway or your authorized dealer. Here are some
helpful tips to help you to diagnose and rectify some common sources of trouble.
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