Best Power 610 UPS - Maintenance and Warranty
6.6 Service Instruction and Service Locations
Return Policy
Most instances of initial failure to operate properly can be remedied through a telephone conversation between
the user and BEST POWER. Telephone and fax numbers for principal BEST POWER offices are on the inside
of the front cover of this manual.
If, during the course of your call, it is determined that a product must be returned, your service representative
will provide you with instructions.
All returns to BEST POWER must have a Return Authority (RMA) Number. The following information is
required to obtain an RMA Number.
1.
Best Power part number.
2.
Serial number.
3.
Company name, address, phone number and contact person.
4.
Proof of purchase.
5.
Special instructions, if any.
6.
Description of problem.
Shipments must be made in the original packing container. Damage resulting from shipment in a non-original
container will void this warranty.
For proper handling upon receipt at BEST POWER, the RMA Number must be clearly placed on the outside of
the package. BEST POWER will not be responsible for damage to returned goods that have not been properly
packaged or damage exceeding normal wear and tear.
Service Telephone Numbers:
In the U. S. and Canada:
1-800-356-5737 or 1-608-565-2100
Worldwide Service Fax:
1-608-565-7642 or 1-608-565-2509
For Service in UK:
+44 (0) 1962 829050
Fax:
+44 (0) 1962 840108
For Service in Germany:
+49 9131 77700
Fax:
+49 9131 777051
For Service in Latin America: +52 5 399 0369
Fax
+52 5 399 1320
21
