70 Troubleshooting
The Host
Nothing is shown
on the display at all.
The Host is in
HDMI
Standby Mode
when HDMI standby
function is enabled.
Briefly press the standby button
on the Host or power on the
display (connected to the Host
with an HDMI cable). The Host
will wake up automatically.
The Host is powered
off.
Briefly press the standby button
on the Host.
Insufficient power
supply
Change power supply of Host
to a power adapter.
The LED indicator
on the Host
remains static red
even after it has
been powered on
for 30 seconds.
The Host has not
been properly
powered off during
the resetting process
Reset the Host.
EDID
After connecting
the Button to your
laptop, the second
screen
(InstaShow™ S)
cannot be detected.
The HDMI
connection between
your laptop and the
Button is loose.
Reconnect the HDMI cable of
the Button.
Laptop problem
Reboot your laptop.
The Button is
shutdown.
Reconnect the USB cable of the
Button.
Pairing
The message,
"Pairing failed", from
the Host is shown
on the display when
the Host is pairing
with the Button.
1. Error: 004
2. The Host has
reached the
maximum number
of pairing.
Log into the web management,
then select
Pairing Status
>
Delete
Delete unnecessary pairings.
Wi-Fi interference or
signal attenuation
Make sure the transmission
distance is within 15M and with
no obstacles.
The Button has not
entered the pairing
mode in time.
When the Host enters pairing
mode, the Button should also
enter pairing mode within two
minutes.
Windows
Software
When presenting a
video file via Gom
Media Player, the
full-screen image is
cut into upper and
lower halves.
Media player
Use other media players to play
video files, such as Windows
Media Player.
Category
Problem
Cause
Solution
