Troubleshooting and service information 25
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lish
Troubleshooting and service information
If your camera cannot operate normally, see the frequently encountered problems and
solutions listed below. If the problem persists, contact your nearest service center or
technical support.
Problem
Cause
Solution
I cannot play back
video clips by
using Windows
Media Player.
The MPEG-4 video compression
method is in the XviD format.
If the XviD codec is not installed, it
might not be able to play back the
video clips on your computer.
Make sure you are using Windows
Media Player 9.0 or above. Be sure
to install the free MPEG-4 codec
driver in advance, available from
bundle software or XviD web site:
http://www.xvidmovies.com.
The camera
cannot power up.
There is no battery or the battery is
not inserted correctly.
Insert the battery correctly.
The battery has no power.
Recharge the battery.
The battery power
is draining quickly.
The external temperature is
extremely low.
--
Many shots are being captured in
dark places, requiring a flash.
--
The battery was not fully charged,
or it has not been used for an
extended period of time after being
charged.
Fully charge the battery and
discharge it for at least one
complete cycle before use.
The battery or
camera is warm.
The camera or flash was used
continuously over a long period of
time.
--
The flash does not
fire or recharge.
The camera flash is turned off.
Set the flash to Auto Flash.
The light source is sufficient.
--
Even though the
flash fired, the
image is dark.
The distance to the subject is
greater than the flash's effective
range.
Get closer to the subject and shoot.
The image is too
bright or too dark.
The exposure is excessive or
inadequate.
Reset exposure compensation.
I cannot format a
memory card.
The memory card is write-
protected.
Remove the write protection.
End of the memory card life.
Insert a new memory card.
T700 UM.book Page 25 Wednesday, May 23, 2007 11:36 AM
